Arrow Datatech is a software development and IT outsourcing company founded in 2014. It provides services including web design, software development, data conversion, and BPO. The company has expertise in technologies like .NET, Java, and legacy systems. It aims to be a preferred partner for clients through a commitment to quality, customer satisfaction, and competitive pricing. Services are delivered using robust processes by multi-skilled teams with business and technology backgrounds.

1. ARROW DATATECH
COMPANY PROFILE‐2015‐16
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2. Introduction:
ARROW DATATECH was founded with the mission to be a leading provider of software Development; E-publishing,
Pre-media, Web-Designing, Financial Management, outsourcing solutions to customers across many verticals, product
development, Consulting and services for specific application domains and industries.
Our technical expertise is in Web enabling technologies, Development of Intranet applications, Extranets and Client
Server Applications. ARROW DATATECH is well positioned to cater to the requirements in the areas of Various Industry
Verticals and E-Business. Our core strength is our People and our team has people with experience in Business and Technology
domains.
Our robust internal processes, strong desire to exceed client expectations and the ability to mobilize skilled people of both
Business and Technology backgrounds into teams is where we derive our confidence from to execute software projects of any size
and shape.
Quick Facts:
❖ Founded in 2014 with a mission to provide cost effective IT solutions.
❖ Proven expertise in delivering the complete range of IT services.
❖ Design, Software Development, Data Conversion, Remote Support and Testing services.
❖ Preferred service vendor for a worldwide clientele 100% Export Oriented Unit (EOU) registered.
Corporate Values:
Total customer satisfaction is our utmost priority. This value is inculcated in every employee of the company. We believe this
is a commitment on which existing clients will rely, new customers will be attracted and repeat orders will be generated. We
believe in “going that extra mile” to meet our customers’ needs and to exceed their expectations. We proactively respond to our
customers’ needs and provide continuous improvement.
Our Mission - Global Quality Software Solutions:
ARROW DATATECH has been pursuing this mission since inception. This is reflected in all projects executed for our
clients worldwide. We believe that the pursuit of this mission is a continuous journey, a belief that is reinforced by repeat business
from our clients. ARROW DATATECH mission is to provide quality software services for both - the overseas and domestic
markets. Our endeavor is to provide innovative solutions at most competitive prices and world-class quality.
Our Vision:
To be a preferred information system consultant and Global Quality Software Solution provider for professional
companies, striving for significant improvements in performance and information management.
Our Commitment:
We are committed to helping our clients maximize their ROI (return on investment) on IT. In keeping with this
commitment, we regularly invest in our human resources, software and hardware infrastructure and communication facilities, to
keep them word-class.
Services offered by ARROW DATATECH:
Our service portfolio is designed to help our customers maximize their ROI in IT. Our cross-functional teams specialize in
delivering measurable value by managing a host of business processes in a wide range of industries. We offer custom solutions to
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3. suit the client profile. Customers that have benefited by associating with us include Independent Software Vendors, Software
Development companies, Banking & Financial Services companies, Insurance Companies, Manufacturing companies, etc.
E-Publishing:
We offer various E-Publishing services that encompass migration of content from almost any format to digital format.
Ardent e-publishing team associate exclusively with you to design, develop, and extend the end-to-end eBook workflows to
match your production and budget goals. Customized e-Publishing Solutions at us facilitates clients to substantially reduce costs,
improve efficiency and better meet the requirements of end customers. Our team is expertise in creating PDF to xml, and PDF to
e-Pub, we convert printed books to e-book formats involves conversion of data from physical pages to tagged electronic files.
Pre media & Graphics:
Our team provides the entire range of services; from production of journals, books and magazines to provide solutions for
your business to develop print and online products, advertising brochures, adverts, website management and Flash and
animation work.
Our team of design experts has a keen eye for detail and understands the latest design trends. Our graphic design services
include logo, book cover design, online banner ads, posters packaging graphics/product label design, flyers, calendars, corporate
identity design etc.
Data Conversion:
Here are some formats we work with:
Books to HTML, XML, XHTML, searchable PDF and MS Word
Paper Documents/scanned images to MS Word Scanning and conversion of paper documents Book Conversion
Scanned paper reports/images to Electronic Format.
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4.
BPO Services:
We offer integrated solutions for a wide range of remote processing applications including Business process outsourcing,
technical support and knowledge services. Our BPO portfolio includes end-to-end solutions across spectrum of services. Many
organizations underestimate the impact that their back-office operations can have on overall enterprise efficiency and the
customer experience. The back office, with its scale and scope, offers the greatest opportunity for improvements that will deliver
higher quality products and services, faster and more cost effectively. At a fundamental level, back offices repetitively process
large volumes of transactions. These processes can be simple, in/out steps (i.e., posting a payment), or complex, multi-step, multi-
touch processes that span days, weeks, or even months (i.e., commercial loan applications and fraud case management).
Domain Expertise:
• Marketing
• Health
• Education
• Finance
• Medical
• Computer/IT
• Technologies (Automobile, Engineering....etc.)
Technologies:
At ARROW DATATECH we are well aware of the fact that the choice of technology is one of the most important
decisions that determine the top/bottom line of an organization. To us, the technology of choice is the one that offers to manage
all the known business risks. The exercise of recommending the right technology to our client is invariably a ritual, where our
industry experts and technical brains get into the minutest details of the client’s requirements, such as:
Business objectives:
Current technical infrastructure, framework and standards Process, organizational and technology capabilities for new
applications/systems Scalability of current systems to meet projected user demand Risk mitigation planning processes and
alternatives to preserve system/data integrity.
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Allocation of current and future IT budgets:
Our wide technical skill set is a result of the vastly diverse solutions we have provided to a number of industries. The types of
solutions we provide can be broadly classified as:
Web-based
Client-Server
Midrange Systems
Microsoft Technologies:
With its extensive experience in developing web-based, client-server, distributed and mobile applications, ARROW
DATATECH offers a world-class team that specializes in a wide range of Microsoft technologies. With the .NET platform gaining
popularity, we have set up a dedicated .NET development group comprising software engineers, architects, and business
analysts.
The fountainhead of our achievements in the Microsoft technology areas is our “MS Competency Group”. It is a group of
specialists that studies and analyzes specific customer requirements, and works out innovative solutions. The development cycles,
processes and methodologies we follow are tailored to suit the customer’s continuously changing requirements. We involve our
customers in each stage of development and keep them continuously updated through various interactive development styles.
Some of the remarkable features of our solutions, especially in the realm of Microsoft technologies are:
Web Based Solutions: Our focus is on developing easily deployable solutions that have small footprints.
Multi-tier Client-Server Solutions: A rich user experience and high responsiveness of the applications are the basic considerations.
We use client machine power wherever possible, reducing reliance on the server.
Multi-tier Distributed Solutions: Our Multitier Smart Client applications adopt a flexible multi-layer domain model,
which provides for easy porting to HTTP and TCP environments. A truly distributed computing capability is achieved through
.NET emoting architecture and highly scalable stateless servers .
JAVA :
ARROW DATATECH has been engaged in many Java technology based efforts and has developed a core competency in
the Java arena with a significant cadre of offshore and onsite offerings. We have a group of Java specialists with extensive design,
project management and implementation skills.
Being a strong technology company, we have invested significantly in developing our Java competence. We have set up a
Java Center of Excellence (JCOE) group in the organization, whose main aim is to develop skills on new Java related technologies
and incorporate them in our solution offerings. The JCOE team consists of employees with exceptional skills in Java technologies
and the ability to grasp new technologies fast.
We have extensive experience in successfully architecting and delivering large-scale J2EE solutions. Our expertise
includes cutting-edge technology and the latest tools, to provide high quality solutions. Our main criteria in developing solutions
are:
Easy deploy ability Scalability
Robustness
Our Java teams are internally grouped based on their expertise in J2EE, J2SE and J2ME, respectively.
Legacy Systems:
Modernizing legacy applications without compromising on their functionality is a great challenge. Low availability of
trained resources in the local markets and lack of comprehensive documentation make the task all the more difficult. These are the
main reasons why our clients engage us to take care of their legacy application maintenance or conversion needs. Our legacy
system division has a large pool of trained consultants, functional experts and technical writers.

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Maintenance of legacy applications through a blend of offshore and onsite services is our forte. We have also helped many a
company in dealing with the issue of migrating their legacy application systems on to the Internet or other modern platforms. Our
experts facilitate upgrades, modernization, migration transformation, system integration and web-enabling of various legacy
systems. The highlights of our Legacy Systems offering are:
Methodologies based on best practices
Liberal use of XML, XSL and Java for easy access to mainframe transactions A pool of trained resources
Ability to create documentation from scratch
Experience in maintenance and conversion of a number of legacy systems
Services offered by us include:
Maintenance and enhancement of legacy systems Migration to newer and more flexible architectures
Migration from mainframe to client/server architecture Web enabling of legacy applications
Integration with other with other applications
Support:
Onsite and remote post-implementation Remote technical support Remote system/database management Application
maintenance
CRM:
Customer Relationship Management, or CRM, has become the largest strategic requirement to face companies today.
Around the globe, companies are turning to technology to develop CRM solutions that allow them to better service, understand,
and react to the needs of their customers.
Our CRM solutions aim at providing a communication tool that helps create invaluable, knowledge-based relationships,
by integrating and leveraging information that is collected through various marketing, sales and customer service channels. Our
CRM clients have reported more agility, better profitability, and better relationships with prospects, customers and strategic
partners.
Our CRM consultants are thoroughly familiar with all aspects of the clients business in the industries of our focus. We
believe that CRM is not just a technology but also a business strategy to optimize profitability, revenue and customer satisfaction.
We offer end-to-end CRM services that include:
Implementation Services
Consulting and advisory services Planning and deployment
Customization Data Migration
User Training
Migration Services
Assessment Study Implementation
Testing
Maintenance and Support
Technical support
Remote system maintenance
Midrange Systems
Midrange Systems (SPA-Midrange)
SPA Midrange provides support for UNIX servers, LDAP Directory Service, and storage service.
Our centrally-managed UNIX servers run a mix of AIX, Red hat Linux, and HP/UX operating systems. We provide
planning, installation, configuration, and maintenance. Support includes resource management, performance tuning and capacity
planning, computer security, hardware and software problem source identification (troubleshooting), and data backup and
restoration services. Both second level and off-hour support are provided as well as 24x7 on-call support. LDAP Directory Service
provides key infrastructure support. Institutional data and business rules are made accessible to campus service providers via the
LDAP directory.

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Storage service provides disk and tape resources to our central servers. Disk storage consists of server attached storage
(SAS), network attached storage (NAS), and a storage area network (SAN). A robotic tape library provides backup support for
Netware, UNIX, and Windows servers.
Midrange Systems Integration is committed to your success. We believe that our experience, investment in people,
advanced technology partnerships makes us uniquely qualified to help you meet your mission-critical business challenges. Along
with our comprehensive product families for networking and application integration, our enterprise-strength in IBM Midrange
Systems (iSeries, AS/400, and RS/6000) and world class services enable us to provide complete solutions for your integrated
enterprise.
Web Designing & Development (HTML/PHP):
Our main principle is an individual approach to every project. Our client can be sure that his project will have a unique
design of high quality and in good taste.
How we work?
Basing on the input data such as the site orientation, the information structure, the company’s identity, and other relevant
data, we form the design conception: color spectrum, fonts, navigation bars, texts and graphics layout.
Design and Layout:
Apply Designs gives you a professionally designed website layout that focuses on speed, easy navigation, and browser
compatibility. Our website designs take advantage of functional tools and have a natural feel. The sites we create give the
impression that your company or organization is like your website - easy to work with, customer oriented, and friendly.
Web Graphics:
When a browser arrives at your site, they do not want to be greeted by plain text on a dull background. Instead, they
expect images and colors to brighten up and enhance the experience. Each of these graphic solutions is carried out in a
professional manner, to the highest standard. Using the latest software we can create many different types of images and layouts,
ensuring that they are perfectly suited to the style of your company and portray the right image. Our many years of experience
have taught us many techniques for achieving the optimal results, and getting our creations to put across the exact image you
require.
E-Governance:
Government has different strategies in building e-Governance, correctly stated, e-Governance utilizes ICT technology to
accomplish reform, eliminating distance between the common man and Government policies and empowering the citizens of a
state. Government is making significant investments through various plans like NEGP for providing proactive ICT enabled
services to the citizens. These developments have improved not only information delivery but also delivering the ICT technology
right to the doorstep of the citizens. In most cases Government implement e-Government projects in phases and continue to build
a successful structure.
E-governance initiatives have created tremendous business opportunities for us. We have rendered our expertise in various
government projects spanning Civil Supplies, Transport department, Election Commission, Rural Development, Provident Fund,
Education, Administration, Human Resources etc.
ARROW DATATECH Service Profile covers:
Public Distribution System Computerization.
Photo Identity Cards, Smart cards and Citizen Identity Cards Bio-Metric & IRIS scanning.
IT Infrastructure & related Facility management of Government Department Citizen Surveys and Data collection
initiatives.
Electronic Records Management and workflow systems Electronic Libraries.
Human Resource Management Systems Scanning and Digitization.
Integrated web-enabled Civic information delivery systems Turnkey IT services for specific Government departments
Grievance Redress System.
Software Development:

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Software development has brought about a sea change in the field of software. This pertains to development of software
applications at a development center away from the client’s primary location of business. Outsourcing software development
frees increasingly scarce in-house resources for strategically significant management, design and development tasks, while
ensuring day-to-day IT responsibilities are met.
World-class infrastructure: Our offshore software development centers in India and the international development centers in
New Jersey and London are equipped with the best infrastructure facilities, including the latest hardware and software. All our
offices are connected through modern communication links.
People: Our resources are well trained and highly experienced. Most of our people have onsite work experience. They are quick
learners, are very adaptable and possess excellent communication skills.
Flexibility: Our teams adapt to the client work culture and time zones. Clients that wish to maintain a dedicated team at our
offshore development centers are encouraged to handpick the team members. Though all our methodologies are based on the
ISO-9001 standards, we do go out of the way to accommodate client preferences. Are engagement models and pricing are among
the most flexible.
Focus on Customer Delight: As our outsourcing clients testify, we go that extra mile in delighting them. We treat every client as
our first client, who deserves the best that we have to offer. It is our confidence in our ability to satisfy every client that emboldens
us to offer such payment terms as “Pay-if-satisfied”.
Faster Decision Making: We are a flat organization, which enables fast decision-making. The key people are always available to
our clients and the project teams. Issues are escalated and resolved quickly.
Consultancy:
We depute experienced engineers to client locations around the world. Our skilled IT consultants provide software
expertise that can greatly benefit your business. The advantages are numerous, from close and frequent customer interaction, and
getting a first-hand feel of the situation, to meeting whatever exacting standards the customer adopts.
The onsite-offshore combination model is steadily gaining popularity as the preferred way of outsourcing projects to an offshore
vendor. As the name suggests, in this model a small team of consultants travels to the onsite client location for system study. After
the initial knowledge transfer phase, the team returns to our offshore center to train the other team members. A few consultants
may be retained onsite for coordinating with the offshore team, while the bulk of the development work is executed at our
offshore software development center.
We provide consultancy services in a number of areas, such as Microsoft, Java, ERP, Data Warehousing, CRM, Mainframes, etc.
Role of an onsite consultant:
Software development and consultancy Onsite system study
System architecture design
Coordination with the development or support team
Why ARROW DATATECH for onsite consultancy?
Quality of Consultants:

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Our onsite consultants represent a truly global talent pool, certified in various technologies, highly experienced and
trained in our world-class methodologies. Our rigorous recruitment and selection processes ensure that we hire the most
experienced and well-qualified consultants.
Advanced recruitment process :
We hire actively for experienced as well as fresher positions. For all experienced positions, we put the applicants through
a rigorous testing process. For technical positions, the candidates have to take a detailed technical test. While selecting a person,
we insist on a good educational background and a proven track record. For fresher positions, we recruit from the best universities
in the world.
International Exposure:
Most of our software professionals, including the offshore teams, have onsite project experience. While inducting new
experienced resources, we ensure that they have relevant onsite exposure.
Testing:
The bottom-line today is to stay competitive. For this, businesses need to stay lean, perform faster and more productively
than ever before at Testing & Services Division, ARROW DATATECH. We help bridge the gap between end user experience and
software development. More importantly, we ensure robustness and scalability of solutions in a way that’s driven by business
considerations.
We are complemented by ARROW DATATECH extensive knowledge base, the breadth of scale and depth of experience,
industry insight and strong technology know-how. And since we’ve years of experience enabling testing to work in our own
company, we understand the challenges and the rewards that come with improved productivity and scalability.
Experience economies of scale! Focus on your core competencies. To begin the journey, you might need a partner. Talk to
us.
Services include:
Testing Client-Server, Internet/E-Commerce, Networking and Telecom Software Application Testing Services [(FURPS +)
Functionality, Usability, Reliability, Performance, Supportability (Installation and Compatibility Testing), Scalability, Test
Automation and Security .
Web Hosting:
If you’re a small to medium-sized business that wants to establish and grow your web presence, then we have a suite of
solutions for you. Web Hosting Solutions from ARROW DATATECH will help you establish a distinctive presence on the
Internet, and will help you improve communications, coordination, and collaboration throughout your organization and with
your customers, partners and vendors.
ARROW DATATECH’s extensive hosting product line offers a solution for every level of web hosting customer, from
domain name registration to commerce site hosting. These Crestar services are hosted in a shared server environment, meaning
that several customers are hosted on each shared virtual server. Hosting multiple customers on each server means that the servers
must have a common operating structure, which does not allow custom programming by the customer.
ARROW DATATECH offers a co-located server offering for customers seeking custom programming for their web
hosting solution. Co-located servers are hosted independently of the ARROW DATATECH hosting servers and allow the
customer to define their own programming and performance specifications.
ARROW DATATECH’s temperature controlled hosting facilities are designed to deliver the highest level of performance,
reliability and security. Features include security, air conditioning and fire control systems backed by a generator power back-up
in case of an interruption of electrical service.
Industries:
Clients today demand practical and logical solutions that can be implemented without many hassles. Every industry
throws up a different set of challenges, and as our clients’ IT solution providers; it is our duty to make our solutions work for
them. Industry orientation, therefore, comes to us as a natural choice as our focus has always been on helping our clients see their
investments in IT pay off.
Domain competence and technical process go hand-in-hand at ARROW DATATECH. Widely recognized industry experts head
our Strategic Business Units. The foundation of our domain expertise lies in the long years of experience in delivering IT solutions
to a wide range of industries. It is our constant endeavor to upgrade the quality of solutions we provide by enhancing our

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functional understanding of the focus industries. Our industry experts are always on their toes to keep abreast with the latest
trends in the industries, and are actively involved in all the stages of the projects, including the initial system studies and solution
design.
Our emphasis on delivering total value through a combination of industry knowledge and technology is summed up in the
following solution methodology:
Detailed understanding and pro-active recommendations for industry-specific challenges.
Developing industry-specific solution frameworks targeted at clients unique needs.
Involvement of experienced cross-functional consultant that interpret technical know-how in the context of the
industry.
Use of pre-engineered components to reduce the time, cost and risk associated with solution implementations.
Resources:
Our technical and support resources rank among the best in the industry. Working with the ARROW DATATECH talent
pool brings the following advantages to the client:
A large percentage of resources are certified for various technologies
A healthy functional vs. technical resource ratio, which ensures a good understanding of the functional specifications
Availability of a very wide range of technical skills - from the latest .NET andJ2EE platforms to the SAP
Implementations
A low employee attrition rate, ensuring maximum continuity and knowledge retention Maintaining better
communication with the client
Flexibility in working hours ensuring maximum comfort to the client 100 employees are working on the Clients
Requirement
Infrastructure:
World-class development and support center in the heart of Pondicherry. Our office is Well-equipped and well-connected
office.
Uninterrupted power supply.
A wide range of hardware platforms.
The latest software development, design and testing tools.
Network Solution & Services.
Ardent Solution is amongst the fastest growing leading provider of IT Infrastructure services encompassing integration
and management of complex Infrastructure. Today’s dynamic business environment demands effective infrastructure
management to enhance business continuity and improve service quality. Our standard processes address Clients complex IT
infrastructure problems and enhance business performance.
Today, IT infrastructure needs to be available 24x7 with extremely high uptime requirements. It requires heavy
investment to maintain such infrastructure. Ardent Solution helps to manage the clients IT Infrastructure effectively.
Our technologies and solutions are designed to address unique and diverse infrastructure management needs. We
provide technology solutions that enable business and augment process efficiency.
Our technologies include the best brands of network management products, apart from strategic consulting that is
designed to deliver value straight to our customer’s bottom line. Our business goal is to develop creative, cost-effective solutions,
from the design phase through installation and provide maintenance and support thereafter. Our decision to represent multiple
vendors increases our alternatives for developing the best solutions for our customers.
We offer our clients the full array of IT lifecycle solutions. We provide solutions and support from basic routing and
switching, to advanced technologies like Unified Communications (including Internet Protocol (IP) Telephony), Wireless Local
Area Networks (WLAN), and Virtual Private Networks (VPN), Storage and Security. We can assist in every step, from initial
planning, through implementation, to maintenance and support of total IT infrastructure.
Services:
We have a team of professional engineers to provide the right sort of services to meet the business needs. We provide
clear, concise and accountable services to help business profitability. We are committed to working alongside our clients to create
a robust system that will work best for the business as well as ongoing operational support. We work closely with our clients to

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deliver business results through information technology. We achieve this by fully understanding client business needs first then
applying an appropriate technology based services. We can assist in managing the IT services, develop the IT infrastructure, help
in system integration and provide technical consulting.
Ardent Solution offers the following Network Solutions:
Smart Net
Wireless - Wi-Fi Telecom
Transmission and Connectivity Managed Services
LAN (Local Area Network)
Enterprise solutions
Value Added Platforms

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Director’s Profile:
MD:
T. Mohammed Usen (MSc) is having experience in BPO and IT for more than 8 years and Data
Conversion, Computer Networking and Remote Support.
CEO:
P. Jayachandiran (MCA) is having experience in BPO and IT for more than 8 years and Computer Networking
and Remote Support.
Description about the type of businesses:
BPO and IT: He is into this industry as executive later on worked as a manger and consultant for
projects.
He is takes over the control for the entire production, technical and project managements. He is
expertise in technical handling such dialer, computer maintenance and networking. He worked as an project
outsourcing consultant in several BPO Industry.
Computer Maintenance:
He is taking care for computer maintenance and networking support for several BPO and IT Sector.
He is providing man power for computer maintenance in several companies.

13. Network Diagram:
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14. CONTACT US :
Arrow DataTech
No. 07, M.G Road, New Roundana, Kottakuppam, Near Pondicherry.
Contact: +91‐9787667807, +91‐9894562152
Email: usen@arrowdatatech.com, jaichandiran@hotmail.co.in, sachinusen@outlook.com, info@arrowdatatech.com,
Web: www.arrowdatatech.com
Trust our Experience to Manage your Business
We provide a perfect blend of experience, ingenuity, and technology combined with superior, round the clock, hands-on service to our clients….
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