Odfjell owns and operates chemical tankers and LPG/Ethylene carriers in global and regional trades as well as a joint venture network of tank terminals. The company is a global leader in transport and storage of bulk liquid chemicals products and edible oils. Digitizing and automating business processes at the scale of this company requires IT to be as effective and efficient as possible. They have to have the capacity to proactively adopt new technology and prepare the business for the transformation that is to come. Leading his IT organization into the future, Torbjørn Lussand has committed to standardization, global shared services, standard integrations and automation. He is happy to share his successes, lessons learned, and his strategy in setting the bar for added value of IT.

1. Organize services
#SEE18
Gapping the bridge
Torbjørn Lussand, VP Corporate IT
Odfjell

2. #SEE18
Torbjørn
Lussand
VP Corporate IT
Odfjell

3. Agenda
 About Odfjell
 Digitalization - The Condition of the Game
 The IT strategy – What’s the point?
 Our Journey
 Enabling Shared Services
 Our Future

4. Odfjell SE
4
• Established in 1914 with headquarters in Bergen, Norway
• Listed on Oslo stock exchange
• A leading operator of chemical tankers with 80-100 vessels, which
are among the most sophisticated tankers in the world
• About 50-60% contract coverage
• Worldwide trading
• Owns (j/v) and operates 7 tank terminals, located at strategic
international shipping hubs

5. Our Digital Mission
Te c h n o l o g y o p p o r t u n i t i e s a r i s i n g w i t h
i n c r e a s i n g s p e e d
D i g i t a l i z a t i o n i s a c o m p e t i t i v e s u r v i v a l
g a m e
– d o i n g n o t h i n g i s n o t a n o p t i o n
W e o p e r a t e i n a h i g h l y c o m p e t i t i v e
i n d u s t r y
O u r i n d u s t r y h a s h i g h o p e r a t i o n a l
c o m p l e x i t y
O u r c u s t o m e r s a n d c o m p e t i t o r s a r e
b e c o m i n g m o r e d i g i t a l

6. IT Beyond 2018
Connected assets and real time cargo handling – enabling
safe, affordable and reliable bulk liquids logistics and
excellent customer experience

7. Our Journey
Implementing Shared Services became an imperative to be able continue delivering on the digital transformation – The
Silent Enabler
Availability
Global – Cloud - Customer
Integration
Integrated sharing
Automation
More with less
Usability
Customer is everything

8. Enabling Shared Services
The silver bullet doesn’t exist
IT System Organization KPI’s
Inherit business KPI

9. Our Future
Shared Services is an important enabler for Digitalization. The balancing act continues. Doing more means doing less of something else…..or work
smarter.
Customer
Fix the customer problem, not the
business problem
Scalability
Implement Shared Services across
the company, include HR, FM,
Finance, …
Continuous improvement
Ensure the culture of improvement
is built and maintained
Automation
Remove the need for manual work,
introduce BOT and AI

10. Organize services
#SEE18
Gapping the bridge
Torbjørn Lussand, VP Corporate IT
Odfjell
torbjorn.lussand@odfjell.com
www.odfjell.com
Torbjørn Lussand