In order to put the customer first, customer satisfaction measurements are essential. This is especially important for departments supporting the internal end-user. TOPdesk wants to put the spotlight on these loyal, hardworking individuals, and show you how to gain insight into their satisfaction. In order to do so, we covered three main aspects:
- Why an internal customer satisfaction survey?
- Research and results
- Getting to work
10. Why? Stating the Obvious
Hello from the other
side
Winners and Losers
11. Why? Stating the Obvious
Hello from the other
side
Winners and Losers
12. Why an internal customer satisfaction survey?
• Insight into performance for
main goal
• Customer’s service
experience
• Focus on the right services
• Implemented
improvements made
measurable
Why? Stating the Obvious
Hello from the other
side
Winners and Losers
13. Why an internal customer satisfaction survey?
• Insight into performance for
main goal
• Customer’s service
experience
• Focus on the right services
• Implemented
improvements made
measurable
Why? Stating the Obvious
Hello from the other
side
Winners and Losers
14. Why an internal customer satisfaction survey?
• Insight into performance for
main goal
• Customer’s service
experience
• Focus on the right services
• Implemented
improvements made
measurable
Why? Stating the Obvious
Hello from the other
side
Winners and Losers
15. Why an internal customer satisfaction survey?
• Insight into performance for
main goal
• Customer’s service
experience
• Focus on the right services
• Implemented
improvements made
measurable
Why? Stating the Obvious
Hello from the other
side
Winners and Losers
26. “employees are expected to
maintain a positive work
environment by communicating in a
manner that is conducive to
effective working relationships with
internal and external
customers, clients, co-workers,
management ...”
T Mobile
Winners and Losers
Why? Stating the Obvious
Hello from the other
side
Winners and Losers
27. Do or Don’t
Why? Stating the Obvious
Hello from the other
side
Winners and Losers