1.
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TSIA Benchmark Key Trends
Managed Services

2.
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TSIA Membership Offers
the Unique Opportunity…
…to benchmark against industry peers so
you can identify your strengths and
pinpoint where you need improvements.
With more than 50 Managed Services
memberships, TSIA has the most
comprehensive benchmark program in the
industry.

3.
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Here’s a look at 5 key research trends
from TSIA’s Managed Services Benchmark
Study that can help you make incremental
improvements to your business.
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4.
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54%
Of managed services revenue is derived
from remote monitoring and operation of
technology.
Source: TSIA 2016 Managed Services Benchmark Study
Key Research Trend #1

5.
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26%
Of managed services revenue is derived
from Managed XaaS.
Source: TSIA 2016 Managed Services Benchmark Study
Key Research Trend #2

6.
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14%
Is the median managed services
operating income.
Source: TSIA 2016 Managed Services Benchmark Study
Key Research Trend #3

7.
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95%
Is the year-over-year revenue retention
rate (% of total MS revenue that is
maintained from previous year).
Source: TSIA 2016 Managed Services Benchmark Study
Key Research Trend #4

8.
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31%
Of managed services executives
report directly to the CEO or COO.
Source: TSIA 2016 Managed Services Benchmark Study
Key Research Trend #5

9.
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Benchmark your
managed services…
…with TSIA, and let us show
you the proven path to success.
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10.
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