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Communication tati.pptx

  1. Psychosocial Communication Prepared by PhDs Student’s :- Ms.Taghreed H Hawsawi Ms.Zinab AlAwali Under supervision of :- Prof. Lamya Ismael
  2. Introduction • Communication is critical in many elements of mental health management. Our mental well-being includes the emotional, psychological, and social components of our lives. • Most of what we know about communication and individual well-being is focused on the importance of interpersonal interaction in determining quality of life. Effective interpersonal skills are the key to forming and fostering enduring friendships and partnerships.
  3. Definition • Communication is the act of creating, transmitting, and interpreting messages. Interpersonal communication refers to the sharing of information between two people.
  4. Importance of psychosocial communication satisfactory communication results in better care. enhances treatment and improve adherence and better health outcomes. improving the well-being of patients and their families. providing healthcare worker with valuable communication resources may prevent burn out. Provide clarity and empathy in communication skills according to patients’ psychosocial needs.
  5. Psychological Barriers of communication • Definition:- The psychological barrier of communication is the influence of psychological state of the communicators (sender and receiver) which creates an obstacle for effective communication.
  6. Causes of Psychological Barriers Lack of Attention Poor Retention Distrust and Defensiveness Perception,Viewp oint, Attitudes and Opinions Emotions Closed Mind and Filtering Premature Evaluation
  7. Lack of Attention • When a person’s mind is distracted or preoccupied with other things, the person is not able to form proper messages, listen to what others tell him/her, interpret the message as required and give proper feedback. The communication will face problems and becomes ineffective. Examples: • 1) A person in tragedy, for instance, does not want to listen to other people giving advice. • 2) A person might be preoccupied by the problems of his/her professional life or personal life, which affects both.
  8. Poor Retention • Retention of information is the capacity of the memory of the brain to store information. The Brain does not store all the information it comes across, but only the ones it deems useful for future. So, half the information is lost in the retention process. • Similarly, brain also loses information that is old and not taken as useful with time. Extracting the information is also a process in the formation of message. Here, the brain tries to remember the required information, the fragments of which have already been lost.
  9. Distrust and Defensiveness • Communication is successful when the communicators trust each other. Lack of trust makes them derive negative meaning of the message and they ignore the message. When a person tries to force his/her own ideas and opinions, then receiver does not listen.
  10. Perception, Viewpoint, Attitudes and Opinions • Perception is the mindset using which people judge, understand and interpret everything. Each person has his/he own perception of reality which is shaped from mental and sensory experiences. • Sender might have a particular viewpoint that is not shared by the receiver. The sender does not explain the viewpoint but takes the viewpoint as granted. The message is not understood by the receiver as must have been understood, creating a barrier to effective communication.
  11. Anyone who isn’t in a good mood is likely to talk less or talk negatively. A preoccupied mind is not good at communicating. For example, when a person is angry, he/she might say things they regret later. Even when listening to someone else speak, an angry person might easily misinterpret the message.
  12. Closed Mind and Filtering This sometimes leads people to filter information that someone is trying to convey to them. This might be due to mistrust, competition, jealousy, or the view that the message is insignificant. For example, a sexist person does not accept the suggestions of a female colleague in a meeting that affects the communication flow in the meeting. It is difficult to argue with such close-minded people and give proper information.
  13. Premature Evaluation • Some people are always in a hurry by habit. These kinds of people most likely make quick judgments and jump into conclusions. They do not consider all aspects of the information such as social, cultural, economic, etc., and often end up taking quick and wrong decisions. • For example, a person who is in a hurry and is talking on the phone does not listen to half the message and makes the decision which is wrong in the situation.
  14. Effective Communication is in a Crisis from psychosocial perspective
  15. Guideline for effective psychosocial communication taking care of and maintaining one’s own health and well-being. supportive communication in everyday interactions helping people to help themselves regain control of the situation, access practical support and manage their problems better. supporting people who are experiencing stress to identify when to call specialized service providers. helping in specific situations such as working in care homes, law enforcement, displacement or refugee situations, and supporting those who are grieving.
  16. References • World Health Organization (WHO). Mental Health and Psychosocial Considerations during the COVID-19 Outbreak— 18 March 2020. Available online: 2019-nCoV-MentalHealth- 2020.1-eng.pdf (accessed on 2 November 2020). • Warwick Medical School. WEMWBS. Available online: ng/ register/resources (accessed on 5 March 2020). • Berger, K., Röttger, U., Vogel, L., Wiencierz, C., & Wiesenberg, M. (2016). Wohin geht die Reise? Der digitale Wandel der Unternehmenskommunikation. Communication Insights, Issue 4, Leipzig: Akademische Gesellschaft für Unternehmensführung & Kommunikation. • Campbell, A. G., Holz, T., Cosgrove, J., Harlick, M., &