Taina Kivioja

Helsinki Area, Finland Finland

Industrial and Service designer, consultant at Managementum - Open for new exciting projects -

Design

My strength as an industrial designer is my versatile educational and professional background. I would describe myself as a down-to-earth person but when I am starting a design process I start to look answers from different and unexpected directions. I updated my industrial design studies in Aalto Pro unit 2013-2014. I studied service design which gave me new tools to understand better customer’s behaviour and how to find their latent needs. I have been involved in two service design projects. One client was design company and they had a problems with Outlet sales. My role was to observe and interview customers in outlet stores, then evaluate the knowledge and made customer experience ...