1. Dilip Awasthi
Result-oriented professional with 22 years of experience in
the Hospitality Industry in Operations Management,
Administration performer with a proven track record of
increasing revenues and streamlining workflow. Proficient in
managing Restaurant, Coffee Shop, Banquets, In Room
Dining, Bar, Tea lounge, etc. Significantly improved
organisational effectiveness, business & image via
customer and market focussed strategy development
with commitment to ensuring highest level of customer
service at all times, resolving complaints and issues
efficiently and accurately .Keen operator with clear
understanding of budgets, cost analysis, financials,
business requirements and experience of operating
numerous units. Excellent written, communication, inter
personal, liaison and problem solving skills with the ability to
work in multi cultural environment.
AREA OF INTEREST
Operations Management: Defining service standards and
guidelines that serve as benchmark for excellent service
delivery thereby contributing towards ameliorated service
revenue generation. Framing work direction and plan for the
associates after thorough assessment of their capabilities.
Implementing systems, managing daily operations of the
restaurant to achieve maximum efficiency in various
operations; spearheading process improvement initiatives.
General Management: Ascertaining & ensuring smooth
operations in all departments of hotels core areas for
optimum revenue generations. Monitoring expenditure strictly
in restaurant operations, budgeting for consumables &
Excellence in Analysis
and Problem Solving
Sound Judgment &
Decision Making Skills
S/o Shri Beni prased
Sikandra Road Bandikui
Distt. Dausa (Rajsthan)
2. manpower. Ensuring effective use of restaurant resources for overall
development. Keeping close check on minimum par stock in stores for effective
material management & development. Ensuring the compliance of the
restaurant for all statutory safety norms involving guest & staff safety including
food safety and hygiene standards. Handling all aspects of hotel activities like
corporate social responsibilities, duty towards society, etc.
Guest / Client Satisfaction: Ensuring maximum guest satisfaction by closely
interacting with guests to understand their requirements & customizing
products & services to their needs. Strategizing policies & procedures in the
operating systems and training and motivating the front line staff to deliver
100% guest satisfaction. Reviewing & interpreting the market trends / client
feedback to attune business strategies .Ensuring quick response to guest
complaints for guest service recovery.
People Management / Training: Managing administration, staffing,
performance review and appraisal. Identifying
Hold the merit in handling State Banquet for Prime Minister of India &, Chief
Justice of India & Bhutan and Chief Election Commissioner of India. Hold the
merit in handling State Banquet for Mrs. Ambani’s 51st birthday celebration
Actively involved in revenue maximization, leads materialization & sales calls
Day to day job training imparted to the team based on food and beverage.
Handled Johnson diversey and ISO 22000 Audit.
Passed Secondary from sec board Ajmer in the year of 1986.
Passed B.A From Rajasthan University in the year
Passed M.A (Privies) From Rajasthan University in the year of 1991.
1) Have 5 Years working experience as a Restaurant Cashier in“ Hotel
Chandela Khajuraho (1992 to 1997)
2) Have 3 years working experience As a Assistant Captain
in “Hotel Chandela Khajuraho (1997 to 2002)
3) Have 3 years working experience as a Restaurant Captain in “Hotel
Chandela Khajuraho (2002 to 2005)
3. 4) Have 7 years working experience as a Restaurant manager in “Hotel
Chandela Khajuraho (2005 to 2014)
5) Since April’14 Banquet Manager, The Gateway, Taj Ganges, Varanasi
Mother tongue: Hindi
Working knowledge of hotel software “POS”, “Covenark” & “R12.
Familiar with internet & its applications.
Working knowledge MS word, excel & PowerPoint.
First Aid Training
Supervisor development program in Coonoor
Train the Trainer
Restaurant Manager Workshop in Lands end Mumbai
CET in Taj Bengal
CET in Fisherman cove Chennai
5 Days in Deccan odyssey train Mumbai to Goa
Have the ability to inherit the any new environment,
both professional and personal, within no time. In
addition, am dedicated towards the work that makes me
fit suitably into working environment. I have always
been looking out for challenges in work that also
includes taking more responsibilities in a constructive
4. Date of Birth : 24th June. 1968
Father’s Name : Late Mr. Beni Prased Sharma
Gender : Male
Marital Status : Married
Nationality : Indian.
Hobbies : Traveling, interacting with people, listening
I hereby declare that the information furnished above is true to the best
of my knowledge and belief.
Date: 18/03 /2015