Skybuffer AI-rich chatbot interacts with your system of records, thus helping humans work on more smarter requirements. From any edge an employee can get SAP data on Plant Maintenance orders, choose a particular operation to work on, create a malfunction report and set the appropriate status to the operation – all this without having to log in the SAP system or understand complexities of using SAP applications. Conversational AI assistant for Plant Maintenance comes as a separate skill-set of a single universal chat bot that is being constantly developed and trained on by our experts

1. Developer: Skybuffer AS, Norway
SAP Add-on: Intelligent Decision Dimensions
Package: Action Cards, Conversational Actions
Version: 3.2
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com
FOR SKYBUFFER CLIENTS ONLY
DEMO: INSPECTION ROUND
POWERED BY SKYBUFFER
ADD-ON

2. CONVERSATIONAL ACTIONS:
INSPECTION ROUND
by
Skybuffer Team

3. Inspection Round
Chapter 1: Introduction
Joi
Virtual Assistant
Theodor, 35
Technician

4. Scene 1: Start of the Day Main character: Theodor | Page 03
INSPECTION ROUND
It’s Monday morning. Theodor is starting his weekly Inspection Round. He
is using virtual assistant Joi to help him to communicate with SAP On
Premise system
Hi Joi!
List of Inspection
Orders, please

5. SAP Backend Main character: Theodor | Page 04
INSPECTION ROUND
Inspection Round work order is in Released status and assigned to
Theodor in SAP ERP system

6. SAP Conversation AI Main character: Theodor | Page 05
INSPECTION ROUND
Dialogue to get Inspection Orders list from SAP ERP, including
authentication process (in case Theodor uses web chat communication
channel)

7. Authentication Email Main character: Theodor | Page 06
INSPECTION ROUND
In case Theodor uses web chat channel, SAP Conversational AI sends
emails with the verification code. It is also possible to send SMS message
out of SAP ERP system to Theodor’s mobile phone.

8. Inspection Round
Chapter 2: Pump Malfunction Report
Joi
Virtual Assistant
Theodor, 35
Technician

9. Scene 2: Equipment is Broken Main character: Theodor | Page 08
INSPECTION ROUND
Making Inspection Round, Theodor checks measurement points and finds
out that the pump temperature is too high, so he decides to report a
malfunction
There is a
malfunction here

10. SAP Conversational AI / SAP Backend Main character: Theodor | Page 09
INSPECTION ROUND
Dialogue to create malfunction report from the chat channel directly in
SAP On Premise system

11. Inspection Round
Chapter 3: Inspection Order Technical
Completion
Joi
Virtual Assistant
Theodor, 35
Technician

12. Scene 3: Inspection Order is Completed Main character: Theodor | Page 11
INSPECTION ROUND
Theodor has completed the pump inspection operations list and now asks
Joi to set Inspection Order status to technical completion
We’re done here!
Please set Order
to the status
of Technical
Completion

13. SAP Conversational AI / SAP Backend Main character: Theodor | Page 12
INSPECTION ROUND
Dialogue to set Inspection Order status to Technically Completed, so it will
not be shown in the list of orders again

14. DEMO: INSPECTION ROUND
POWERED BY SKYBUFFER ADD-ON
Developer: Skybuffer AS, Norway
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com FAST
RELIABLE
SIMPLE
INNOVATIVE