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Skybuffer AI-powered Conversational Actions :: Password Reset

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As conversational computing becomes mainstream, more and more support roles are turned over to virtual assistants and chatbots. Enjoy an automated solution to the tedious tasks of resetting password and getting quick access to SAP by making it as easy as sending a text. Skybuffer chatbot comes as a separate skill-set of a unified multi-purpose chatbot that is being ceaselessly trained by our experts to turn human requests and system data into conversations.

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Skybuffer AI-powered Conversational Actions :: Password Reset

  1. 1. Developer: Skybuffer AS, Norway SAP Add-on: Intelligent Decision Dimensions Package: Action Cards, Conversational Actions Version: 3.2 Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FOR SKYBUFFER CLIENTS ONLY DEMO: PASSWORD RESET POWERED BY SKYBUFFER ADD-ON
  2. 2. CONVERSATIONAL ACTIONS: PASSWORD RESET by Skybuffer Team
  3. 3. Password Reset Chapter 1: Introduction Joi Virtual Assistant Mike, 35 Requisitioner
  4. 4. Scene 1: Start of the Day Main character: Mike | Page 03 PASSWORD RESET It’s Monday morning. Mike had good rest during the weekend and now he’s logging to SAP system. Unfortunately, he does not remember his password and needs to reset it. Joi is there to assist in such cases Hi Joi! I’d like to reset my password
  5. 5. SAP Conversational AI Main character: Mike | Page 04 PASSWORD RESET Dialogue on password resetting
  6. 6. Authentication Email Main character: Mike | Page 05 PASSWORD RESET In case Mike uses web chat channel, SAP Conversational AI sends emails with the verification code. It is also possible to send SMS message out of SAP ERP system to Mike’s mobile phone.
  7. 7. Ticket Overview Main character: Mike | Page 06 PASSWORD RESET As soon as Joi, the virtual assistant has helped Mike, she logs into the ticketing system (Solution Manager ITSM in this demo case):
  8. 8. Password Reset Chapter 2: Successful Logging into SAP System Joi Virtual Assistant Mike, 35 Requisitioner
  9. 9. Scene 2: New Password Works Well Main character: Mike | Page 08 PASSWORD RESET Mike manages to log into SAP system with a new password. As it is a temporary password, he changes for a secure one he will remember Joi’s helped me to reset SAP password. It really works fast and well! Sure! Joi is so efficient with Cost Center Expenses – she checks if they are not absorbed in SAP and how to get everything right.
  10. 10. SAP Conversational AI / SAP Backend Main character: Mike | Page 09 INSPECTION ROUND Dialogue to get Inspection Orders list from SAP ERP, including authentication process (in case Mike uses web chat communication channel)
  11. 11. DEMO: PASSWORD RESET POWERED BY SKYBUFFER ADD-ON Developer: Skybuffer AS, Norway Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FAST RELIABLE SIMPLE INNOVATIVE

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