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TH
Half‐day Tutorial 
6/4/2013 8:30 AM 
 
 
 

"The Flow of the
Agile Business Analyst"
 
 
 

Presented by:
Steve Adolph
WSA Consulting, Inc.
 
 
 
 
 
 

Brought to you by: 
 

 
 
340 Corporate Way, Suite 300, Orange Park, FL 32073 
888‐268‐8770 ∙ 904‐278‐0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
Steve Adolph
WSA Consulting, Inc.

An agile coach with WSA Consulting, Inc., Steve Adolph partners with Scaled Agile and Rally
Software where he pursues his passion for helping organizations get the job done. He has been
creating and managing software development projects long enough to remember Fortran and
OS/MVT JCL. Steve’s professional career includes many exciting and critical projects—
designing call processing software for digital telephone exchanges, design and development of
leading edge network management systems, railway signaling, and telecom billing. He has
diverse experience in job roles ranging from developer to chief engineer to CTO. Steve is
coauthor of the popular book, Patterns for Effective Use Cases.
 
The Flow of the 
Agile Business 
Analyst

Steve Adolph
Photo by K. W. Sanders

Intros
Form into a group at your table of 4 to 7 people and 
interview each other…
What is their job role?
What is their agile experience (1‐5)?
What do they like to do outside of work?
What is one question they want  answered during 
this workshop?  Record this on a post‐it note.
5. As a group, summarize your findings.
5 As a group  summarize your findings
1.
2.
3.
4.

Be prepared to present your findings.
Steve Adolph
steve@wsaconsulting.com

4
In the agile 
world, do I still 
have a useful 
job?
Where in an agile 
g
process is the BA?
What does the BA do in 
an agile process?
Photo by Caroline Schiff Photography
Agility and 
g y
Agile 
Economics
Photo by Warriorwriter

Agility

Photo by Kevin Eddy
Manifesto for Agile Software Development
We are uncovering better ways of developing 
software by
doing it and helping others do it. 
Through this work we have
come to value:

Individuals and interactions over processes and
tools 
Working software over comprehensive
documentation 
Customer collaboration over
contract negotiation 
Responding to change over
following a plan
That is, while there is value in the items on 
the right, we
value the items on the left more.

9

Much More than an Umbrella
Photo by Adry
“Big  Tent” Agile

Photo by Brian Gurrola

Agile Economics:
Flow versus Batch

Photo by Tom Wahlin.

Photo by K. W. Sande
Batch
$
$
$
$

Analysis

Design

Budget

Implement

Test

Analyst

Team

Batch
Analysis

$
$
$

Design

Budget

Implement

Test

Analyst

Team
Batch
Analysis

$
$

Design

Budget

Implement

Test

Analyst

Team

Batch
Analysis

$

Design

Budget
Implement

Test

Analyst

Team
Batch
Analysis

Design

Budget

Implement

Test

Analyst

Team

Batch
Maximum WIP
No Finish Product

Analysis

Design

Budget

Implement

Test
Flow
Vision

$
$
$
$

Light Weight
Development Process

Budget

Team

Product Owner

Backlog of Items
19

Flow
Vision

$
$
$

Light Weight
Development Process

Budget

Product Owner

Backlog of Items
20

Team

F
e
a
t
u
r
e

Potentially Shippable
Product Increment
Flow
Vision

$
$

Light Weight
Development Process

Budget

Product Owner

Backlog of Items

Team

F
e
a
t
u
r
e

F
e
a
t
u
r
e

Potentially Shippable
Product Increment

21

Flow
Vision

$

Light Weight
Development Process

Budget

Product Owner

Backlog of Items
22

Team

F
e
a
t
u
r
e

F
e
a
t
u
r
e

F
e
a
t
u
r
e

Potentially Shippable
Product Increment
Flow
Vision

Light Weight
Development Process

Budget

Product Owner

Backlog of Items

Team

F
e
a
t
u
r
e

F
e
a
t
u
r
e

F
e
a
t
u
r
e

F
e
a
t
u
r
e

Potentially Shippable
Product Increment

23

Flow
Vision
Minimal WIP
Max Finished
Product

Budget

Product Owner

Light Weight
Development Process

Backlog of Items

Team

F F
e e
Min a
a
t t
u u
r r
e e

F
e
a
t
u
r
e

F
e
a
t
u
r
e

Potentially Shippable
Product Increment
Large Versus Small Batch

“Most fail to recognize both the critical relation
between batch size and cycle time, and the
critical relationship between batch size and
feedback speed”
p
Don Reinertsen, The Principles of Product
Development Flow

The Problem with Stage Gates 
and Phases
Analysis

Design

The work product being
transferred from one phase to
another is 100% of the work
product of the previous phase
phase.
This is maximum theoretical batch
size and will result in maximum
theoretical cycle time …
Don Reinertsen, The Principles of Product Development Flow

Implement

Test
When it comes to flow…
How can we reduce software
development b t h size?
d
l
t batch i ?
What role (if any) does the
Business Analyst play?

Does Agility
g y
Obsolete
the BA
Role?
Scrum
Framework
Daily
Scrum

Sprint
2-4
Weeks

Product
Sprint
Backlog Backlog

Scrum Roles

Product
Increment

Scrum Master

Product Owner

Photo by Gavin White

Photo by Greg Peverill-Cont

?

Delivery Team
Photo by Reinhold Behringer
One 
perception 
of the BA

Worse
I like 
purple.

It should be 
red or 
g
green.

I  want a 
range of color 
options including 
green, blue , and 
purple

It shall be 
green.
“The hardest part 
of building any 
software software 
system is 
system is
determining 
precisely what to 
build” – Frederick 
Brooks

Photo by Lildude

What the BA Brings
Areas of Knowledge
Enterprise Analysis
p
y
Requirements Planning and 
Management
Requirements Elicitation
Requirements Analysis and 
Documentation
Requirements Communication
Solution Assessment and Validation

Skills
Communications
Facilitation
Domain Knowledge
Analysis

Photo by Gioia De Antoniis
Discussion Questions
In your groups discuss the following questions:
“Has agility and the economics of flow rendered the 
role of the BA obsolete? Why?”
“Do agility and the economics of flow change the way a 
BA works?”

As a group, summarize and be prepared to present 
your findings.

The Shocking 
g
Truth About 
Requirements
They Change!

Uncertainty in the Project Goal
What our
SRS spec’d
Uncertainty in
Stakeholder
Satisfaction Space

Initial State
Courtesy Philippe Kruchten
Source: W. Royce, IBM

Actual Path and
precision of artifacts
The Fog

Analysis
Design
Implement
Test
Requirements and the Cone of 
Uncertainty

The distribution of features used 
in a typical application
How can we get 
more of this….

…and less of this?
Reducing Waste

Leave things 
until the last 
RESPONSIBLE 
moment
Photo by Nick Wheeler

Reducing Waste: 
Reverse the Cone of 
Uncertainty
What we need soon
What we need now

“Cone of Certainty”

Wishful Thinking

What we want
someday
How to Walk Down the 
Road in the Fog
Release 1

ITERATION 1

Task 1
4 hours

Vision

Release 2

ITERATION 2

ITERATION 3

Task 2
6 hours

Release 3

ITERATION 4

Task 3
2 hours

Task 4
8 hours

Task 5
2 hours

Photo by Matthias Werner

Requirements  Flow
Far out on the
Roadmap

Next Release

Current Release

Daily
Scrum

Sprint
2-4 Weeks
What’s in Your 
Backlog? 

A Backlog

Photo by Tony Case
User Stories: 
The Early Days

Photo by Patti Gravel

USER STORIES*
Captures something valuable
Fits into one sprint
Fits into one sprint
(Could) fit on a 3x5 note card
Annotate with notes, and estimates
Details come from conversations with 
Product Owner
Product Owner
Acceptance tests confirm story was coded 
correctly 
Photo by Improve it

* Original definition of a user story
As a <who>,
I want to <what>,
so that <why>.

As a traveler,
I want to be able to cancel a
reservation in one move, so
that all the details can
handled.
CARD
CONVERSATION
CO
CONFIRMATION
O

CARD
CONVERSATION
CO
CONFIRMATION
O
CARD
CONVERSATION
CO
CONFIRMATION
O
CARD
CONVERSATION
CO
CONFIRMATION
O

As a traveler, I want to be able to cancel a
reservation in one move, so that all the details can
handled.
handled

Acceptance Criteria:
Cancel res for hotel, car, plane,
train
Charge 10% fee
Confirmation email
Are User Stories Simply 
Degenerate Use Cases?
Upgrade 
Seat

"A use case is  to a  
user story like a gazebo 
is to a gazelle"
is to a gazelle"
- Alistair Cockburn
User Stories: 
The Modern Era

Photo by Brad Smith

What if the story doesn’t fit 
into the sprint?
Product Backlog

Book Travel

Set Travel
Policy
Generate Backlog
Sprint
Expense
Report

Sprint Backlog
…Or what if you are building
this?

Product Backlog

Epics

Book Travel

Set Travel
Policy

Backlog Item

Generate
Expense
Report

UML Model
Courtesy Dean
Leffingwell

Epic

Realized by

0,1

1..*

Story
Epics and Stories

Photo by Toby Simkin

Story Splitting
A Value Based 
Work Break Down 

Story 1

Story 2

GUI
Business Logic
Database

Are We Done Yet?

Story 1

Story 2

GUI
Business Logic
Database
Are We Done Yet?

Story 1

Story 2

GUI
Business Logic
Database

The Agile BA
Five Principles
Creating a Flow of
Value
Principles for Creating a Steady
Flow of Sprintable Stories

Far out on
the
Roadmap

Next
N t
Release

Current
Release

Five Principles For the Agile BA
1. Open the Channels
2. Chart the Flow
3. Generate Flow
4. Lean out the Flow
5. Bridge the Flow

Photo by Gioia De Antoni
Principle #1
Open the Channels

Photo by Peter Vajda

Don’t be this…
…be this

Reconciling 
Perspectives
Perspective Mismatch
“it’s getting everybody to understand things in a
similar manner. Get everybody on the same
page.
page I think that s – that’s the biggest
that’s that s
impediment is people walk away with
misunderstandings and you haven’t clarified. And
they just run with their assumptions or what the
way they understand things. And then we either
have to go and correct them or back out of it or
redo um something. And I think that’s the thing
that causes us the most pain I spend the most
pain.
time on in terms of preventing and mitigating” –
Site 1 Subject 1 follow-up

Is More Communications Always 
Better?

Relationship Between Performance and Communications Frequency (Patrashkova-Volzdoska, et al., 2003, p. 266) ©
2003 IEEE

8
0
The BA as a 
Boundary 
Spanner

Photo by Robert Conley

Personal 
Networks

Photo by Tim Dorr

8
2
Informal Backchannels

Photo by Mind the Goat

Cadence: 
Regular 
Backlog 
Backlog
Grooming

Photo by Ross

8
4
Opening the Channels
In your groups discuss the following questions:
1. What are the channels both formal and informal that
are available to you for engaging both business and
engineering stake holders?
2. What organizational enablers exist that help keep
those channels open?
3. What organizational barriers (if any ) are there to
keeping those channels open?
4. What changes do you or your group have sufficient
influence to make that could open new channels or
would improve the flow of existing channels?
Summarize your findings and be prepared to report your
answers as a group.

Principle #2 
Chart the Flow

Photo by Chris Seward
Multi Level Planning
Vision

Release 1

ITERATION 1

Task 1
4 hours

Release 2

ITERATION 2

ITERATION 3

Task 2
6 hours

Release 3

ITERATION 4

Task 3
2 hours

Task 4
8 hours

Photo by Matthias Werner

Vision – A Star to Steer By
True North*: Why are we building this?
Broad statement of project’s value
Create Alignment 
Reasonably stable over 6 months to a year

*Dennis Pascal: Getting the Right Things Done

Photo by Charles Dawley

Task 5
2 hours
“For (customer), who (statement of need),

the (product name) is a
(product category) that
(key benefit, compelling reason to buy). Unlike
(primary competitor), our product
( i
tit )
d t
(statement of primary differentiation).”

Photo by Alexandar Boden

The Elevator 
Statement

A Vision Tool: 
The Product Box

Design box for the software
Name, Logo, Description, Key
Selling point on front
3-6 points to key differentiators
or compelling reasons to buy on
the back
The Roadmap
Define Dates and Milestones
Define Dates and Milestones
Set High Level Themes
Product Evolution over time

Photo by Michael_P

9
1

A Release
Release date
Driven by events
Defined release train schedule
Release Name and Objective
Internal delivery to a platform, other
team, or release train
Distribution to Production
Theme
Compelling reason to buy
New and primary product
differentiation
Significant business value to the
organization
Planned feature set
High-level descriptions of system
services that deliver value to the
user/customer

8/31/10
8/31/10
Release 1
Proof
Th
P
Theme: Prove “?”
For X, this Proof release
provides <what value>

Key Features:
1. Feature A
1
2. Feature B
3. Feature C
A Roadmap of Releases

Vision

8/31/11
8/31/11

10/30/11
10/30/11

1/?/12
1/?/12

3/?/12
3/?/12

R l
 
Release 1
Proof

Release 2
R l
 
Alpha

R l
 
Release 3
Beta

Release 4
R l
 
GA 1.0

Theme: Prove “?”
For X, this Proof release 
provides <what value>

Key Features:
1. Feature A
2. Feature B
3. Feature C

Theme: Trial with critical 
existing customers
For <who>, this Alpha 
release provides <what 
value>

Key Features:
4. Feature B’
5. Feature C’
6. Feature D

Principle #3
Generate Flow

Photo by Eric Begin

Theme: Upgrade Alpha 
and expand to new 
customers
For <who>, this Beta 
release provides <what 
value>

Key Features:
7. Feature B’’
8. Feature D’ 
9. Feature E

Theme: General 
Availability
For <who>, this GA release 
provides <what value>

Key Features:
10. Feature F
11. Feature G
UML Model of a Backlog Item
Model

optionally
elaborated
by

Backlog Item

Other Types
...
State
Diagram
Class
Diagram
Use Case

Epic

Realized by

0,1

1..*

Ref Dean Leffingwell

Story
Models and Model Usage
What models are you using?
Take 5 minutes to interview someone not seated in
your group:
1. What models do they use?
2. What aspects of the problem domain do the
models reveal?
3. Do they find the models useful?
4. What problems (if any) have they encountered
with the models?
Be prepared to present your findings
Photo by Jason Coleman

Model Driven User Stories
Upgrade Seat
Actor: Traveler: Ticketed passenger
Main Success Scenario
1. Traveler enters her account code for the flight and requests a
seat upgrade.
2.The system verifies the traveler is eligible for upgrade.
3. The system verifies there are seats available for upgrading.

As a traveler….

As a traveler I
Upgrade 
want to upgrade
my seat… S t
t Seat
Traveler

4. The system upgrades the Traveler seat assignment, and the
appropriate upgrade certificates are removed from the Traveler’s
account.
5. The system issues an upgrade receipt to the Traveler.
Alternatives
1a: Traveler is a frequent flier
1a.1 The system displays her current mileage and recent flight
activity.

As a traveler I
want to see my
current status

3a: Traveler d
3 T
l does not h
t have enough upgrade certificates
h
d
tifi t
3a.1 Traveler purchases additional upgrade certificates.
Business Rules
Upgrade Eligibility
Platinum frequent flyers may request an upgrade 72 hours prior to
departure.
Gold frequent flyers may request an upgrade 24 hours prior to
departure.
Silver frequent flyers are not eligible for upgrades

As a traveler I want
to purchase
upgrade
certificates.
Split Along Acceptance Criteria
As a traveler, I want to be able to cancel a
reservation i one move, so th t all the
ti in
that ll th
details can handled.
Acceptance Criteria:
Cancel res for hotel, car, plane
Charge 10% fee
Confirmation email

Cancel res for hotel, car, plane
As a traveler, I want to be able to cancel my
reservations f a hotel, car, and plane i one
ti
for h t l
d l
in
move so all details are handled.
Acceptance Criteria:
plane reservation is canceled
Hotel reservation is canceled
Car reservation is canceled
Plane Reservation is Cancelled
As a traveler, I want to be able to cancel my
traveler
plane reservation in one move so all details
are handled.
Acceptance Criteria:
Cancelation request is sent to airline
Confirmation received from airline
reservation is canceled

Low‐Fidelity/High Fidelity

Photo by Vanessa Arn

Photo by Alberto Cardona
Bill Wake’s 20 Ways to Split a Story:  
1 through 9 the “Big Picture”
Consider First

Defer / Later

Explanation

Research

Implement

What have others done?

Spike 
k

Implement
l

Explore a quick solution
l
k l

Manual

Automated

Often have to retain manual solution anyway

Buy

Build

Trade cost of customizing….

Build

Buy

….versus cost of implementing yourself

Single User

Multi – User

Fewer worries about scale, user accounts.

API only

User Interface

Test may function without UI

Character or Script  GUI
UI

Simple interface can prove out ideas

Generic UI

Naked objects approach can be cheaper

Custom UI

- http://xp123.com/articles/twenty-ways-to-split-stories/

Bill Wake’s 20 Ways to Split a Story:  
10 through 16 the “ilities”
Consider First

Defer / Later

Explanation

Static

Dynamic

Do once and ignore updates

Ignore Errors

Handle Errors
dl

Minimize Error codes (don’t ignore exceptions)
d d

Transient

Persistent

Focus on behaviour over persistence

Low Fidelity

High Fidelity

Quality of result (e.g. pixel depth)

Unreliable

Reliable

“Perfect uptime is very expensive” Wm Pietri

Small Scale

Large Scale

Build load capacity over time

Less “ilities”

More “ilities”

Address NFRs later

- http://xp123.com/articles/twenty-ways-to-split-stories/
Bill Wake’s 20 Ways to Split a Story:  
17 through 20 the “Features” (+ 2 more)
Consider First

Defer / Later

Explanation

Few

Many

Easier to do fewer features

Main Flow
l

Alternative 
l
Flows

h
ll
bl
h
Happy paths versus all possible paths

0

1

Nothing is easier than something

1

Many

One is easier than many

One level

All levels

One level is the base case for all levels

Base Case

General Case

Base case must be done, others needn’t

- http://xp123.com/articles/twenty-ways-to-split-stories/

Creating a Cadence for
Generating Flow
Visioning
Road mapping
Release planning
Sprint Planning
Backlog Grooming
B kl G
i

Photo by Davide Simonell
How are you generating flow?
In your groups discuss the following topics
1.
1 What ceremonies do you have that generate flow?
2. What are the impediments to generating a flow of
sprintable stories?
3. What changes do you have influence to make that can
overcome these impediments and improve flow?
Be prepared to share your conclusions
conclusions.

Principle 4 
“Lean out the Flow”

Craig Kohtz
Wow! I love what I’m 
hearing about this agile 
transformation thing you’re 
doing…are you really 
delivering new features 
every two weeks?

Yes! We get new 
valuable features into 
revenue service every 
two weeks.

Photo by World Bank Photo Collection

Photo by Pennybinary

I love you guys! Look I’ve 
been thinking about a 
new feature that will just 
rock the market place. 
When can I have it?

Let’s see, you’ll have to 
talk to the product owner, 
but right now we have 
over 300 items in our 
backlog and we’re 
delivering about 5 items 
each sprint…..

Photo by World Bank Photo Collection

Photo by Pennybinary
I’m not sure I 
like this agile 
thing 
anymore

So backlog item 
number 243…

Photo by Nearsoft

Problems with 
Queues
Queues 
Create…

Longer Cycle 
Times
Increase Risk

More Variability
More Overhead
Lower Quality

From Product Development Flow by Donald
Reinersten

Less Motivation
Agility, Queues and Little’s Law
Wq - queue time for average jjob
q
g

Wq =

Lq

Lq - queue length

λ

λ

average processing

rate

Reducing Queue 
Time: Increase  λ
I can take a 
story

We’re really 
getting 
swamped here.

Yeah so can 
Y h     
I

The self organizing
team.

Photo from Nearsoft

Me too…
Reducing Queue Time:
Limit Queue Length (Lq)

We have over 300  10
items in our backlog 
and we’re delivering 
about 5 items each 
sprint…..

Photo by Pennybinary

Decreasing  Lq Queue Length:
Shape of a well groomed Backlog
Reducing Queue Time
Reduces Waste

Leave things 
until the last 
RESPONSIBLE
moment
Photo by Nick Wheeler

Using Multi‐Level Planning 
to limit Queue Length

Release 1

ITERATION 1

ITERATION 2

Release 2

ITERATION 3

ITERATION 4

Vision

Release 3

ITERATION 5

ITERATION 6
Decreasing  Lq Queue Length:
Multi Level Planning and the Groomed Backlog
Future Release

Next Release

Current Release

Reducing Queue Length: 
Backlog Policy and Well Groomed Backlog(s)

Portfolio Backlog:
Epics representing large initiatives
Feature Backlog:
Features for
Next Release

Team Backlog:
Current Release
Visualizing Queues:
The Cumulative Flow Diagram
Departures
Arrivals

Time In Queue
Quantity In Queue

Cumulative
Quantity
Time
Toss the Trash
Photo by Ming Xia

Principle #5 
Bridge the Flow

Photo by Ava Babil
Governance and the PMO View 
of the World
Initiation /
Planning
Will it be ready in time?
Project
Execution
Will it work?
Is it safe? and
Control
Is this project still a
good bet?

Project
Conclusion

Governance Manifested as 
Stage Gates…

Photo By Kaustav Bhattacharya

Version 7
Governance Manifested as 
…or as Documentation Sets
Stage Gates

Photo by Daniel9d Martins

Why we have those
Governance Practices
You spent 
HOW much 
HOW 
h 
building 
this?!

@%$# 327 million 
g
gone just like 
j
that…sigh. Better 
make sure that 
doesn’t happen 
again
PMO and Development:
The Two Solitudes?

Initiation /
Planning

Project
Execution
and
Control

Project
Conclusion

Product
Increment

Bridging the Two Solitudes

…
Initiation / Planning

Project
Execution
and
Control

Project
Conclusion
Flow Enables Fast Feedback 
Cycles. So… 

…are those Stage Gates and 
Documents  Still Relevant?

Photo By Kaustav Bhattacharya

Photo by Daniel9d Martins
Version 7
Photo by Mroach

Optimize the
Stage Gate

Eliminate, Lighten, or
Optimize Documentation

Photo by Jules Holleboom
Cultivate Allies

Photo by Andy Doro

Reverse Engineer Governance 
Work Products   
Upgrade Seat
Actor: Traveler: Ticketed passenger
Main Success Scenario
1. Traveler enters her account code for the flight and requests a
seat upgrade.
2.The system verifies the traveler is eligible for upgrade.
3. The system verifies there are seats available for upgrading.
4. The system upgrades the Traveler seat assignment, and the
appropriate upgrade certificates are removed from the Traveler’s
account.
5. The system issues an upgrade receipt to the Traveler.
Alternatives
1a: Traveler is a frequent flier
1a.1 The system displays her current mileage and recent flight
activity.
activity
3a: Traveler does not have enough upgrade certificates
3a.1 Traveler purchases additional upgrade certificates.
Business Rules
Upgrade Eligibility
Platinum frequent flyers may request an upgrade 72 hours prior to
departure.
Gold frequent flyers may request an upgrade 24 hours prior to
departure.
Silver frequent flyers are not eligible for upgrades
Working in your groups, discuss the following
questions for Bridging the Flow:
In terms of stage gates and documentation and rapid
feedback
f db k cycles:
l
1. Which stage gates and documents are relevant
(e.g. actually used, or necessary)?
2. Which are required by outside regulatory agency?
3. Which could be eliminated altogether?
4. Which could potentially be, optimized, or
lightened?
li ht
d?
5. Which gate keepers can you engage as allies?
Be prepared to report out your answers (and questions)

The Flow of 
the Agile BA
Where is the 
BA?

Scrum Master

Product Owner

Photo by Gavin White

Photo by Greg Peverill-Cont

?

Delivery Team
Photo by Reinhold Behringer

Use “small 
batches” to 
deliver a steady 
d li
t d
flow of value 

Product
Increment
The 5 Principles for the Flow of the 
Agile BA
Principle 1: Open the Channels
Cadence
Boundary Spanning
Personal Networks
Informal Backchannels

Principle 2: Chart the Flow
P i i l    Ch t th  Fl
Vision 
Roadmap 

The 5 Principles for the Flow of the 
Agile BA
Principle 3: Generate Flow
Model Driven Stories
Splitting stories along acceptance criteria
Lo‐fidelity/Hi Fidelity story splits

Principle 4: Lean Out the Flow
Self organization – decreasing average processing time 
Limit Queue Length
Multi‐level planning (Chart the Flow)
Monitor backlog size
The 5 Principles for the Flow of the 
Agile BA
Principle 5: Bridge the Flow
Optimize Stage Gates
Eliminate, Lighten, or Optimize Documentation
Cultivate Allies
Don’t let required work products slow cycle time: Be 
prepared to reverse engineer work products 

Next Steps?

Photo by Fionnaigh McKenzie
Thank You!

Steve Adolph
steve@steveadolph.com

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