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#TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL

  1. CONTINUOUS IMPROVEMENT CONTINUOUS FEEDBACK through
  2. So why do performance reviews give us this feeling?
  3. A: For starters, we hate them So why do performance reviews give us this feeling?
  4. Q: Why do we hate them?
  5. Q: Why do we hate them? A: Feedback is too few and far between Q: Why do we hate them?
  6. Q: Who else wants to improve continuously?
  7. A: Presidents, Founders, C-Suite Q: Who else wants to improve continuously?
  8. Continuous feedback is the #1 driver of continuous improvement
  9. Q: How do we implement continuous feedback for sustainable success?
  10. i) Get senior leadership buy in - tie feedback to improvement - be data driven / determine baseline
  11. ii) Get training/work with a coach - build a ‘safe’ feedback culture - leverage ongoing data into actionable insights and recommendations
  12. iii) Integrate into existing processes - celebrate at staff meetings - customer feedback - existing software/workflows
  13. Keep In Touch! SaaS North @therealWIRL November 30 & December 1 gpantelic@wirl.ca // wirl.ca
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