1. Tess Ames 720.202.7667
tessames@comcast.net
AT A GLANCE
Experiencedina flexible,
fast-pacedand multi-tasked
environmentwhile
communicatingeffectivelyby
providingprogress and status
updates to key stakeholders.
Reputationof demonstrated
abilityto custom designand
developcustomersolutions,
buildrelationshipsand
manage multiple complex
projects while meetingall key
deliverables
Highly motivated,
independentthinkerwith
strengths incommunications
and problemsolvingwith
strong facilitationskillsto
deliverany program with
impact
Adaptive to change and
handlingmultiple priorities
while analyzingand
organizinginformation and
projects
Handling multiple priorities
and projects in an Agile
environment
SOFTWARE SKILLS
Adobe Connect
Axure
Camtasia
Captivate
Firefox
MS Office
MS Project
MS SharePoint
Publisher
Storyline 2
TESS AMES: LEAD LEARNING AND DEVELOPMENT PROFESSIONAL
A lead learning and developmentprofessionalwith over18 yearsof business
experience. Areasof expertise: projectmanagement,changemanagement,
course/curriculumdevelopment and delivery,peerreviews,and quality
assurance.
EXPERIENCE
SelfEmployed
Instructional DesignConsultant
Clients:Prologis,CDOT, EY, BNSF,GSI
Sep 2014—Present
 Participate in visionsessionswiththe projectteamandclient.
 Createssimple,elegantandeducationallyrigorousdesignsforsimulations
includingdesignflows,wireframes,storyboards,assessments,andcourse
materialsforboththe studentandfacilitator.
 Partnerswithgraphicartists,programmersandclientstakeholdersto
identifyoptimal solutionstolearningchallenges.
 Use graphics,videoandaudiotocreate eLearning,ILT,TTT, iPhone APP
designs,andblendedlearningdesignsolutions.
 Create worldwidetrainingprogramsfornew software implementations.
 Duringinitial designefforts,gainadeepunderstandingof the business,
historical learningapproachandtarget audience,anduse thatunderstanding
to developlearningstrategiesand productrequirements.
 UsingAgile bestpractices,coordinate withthe productowner/program
managerto ensure clientgoalsare met.
 Prepare designreportsandupdatesforleadership,stakeholders,andteam.
 Identifyrisksandcreate mitigationplanstoproactivelyavoidsurprises.
TeleTech
Instructional Designer
2012—Sep 2014
 Designedanddeveloped eLearning,instructor-ledorblendedsolution
trainingprogramsand learningassessmentsasa dedicateddesignerforthe
AmericanRedCross.
 Designedcustomizedtrainingsolutionsforall aspectsof trainingforthe
launchof Salesforce.
 Builtuponcontemporarymethodsof adultlearningtheory,social and
mobile learningandcurriculumdesign toshape eLearning,instructor-ledand
blendedlearningapproacheducationandguidance.
 WorkedcloselywithotherInstructional Designerstoconductpeerreviews,
curriculumreviews,andprojectdeliverables.
 Deliveronline (WebEx) trainingwhenrequired.

2. Tess Ames 720.202.7667
tessames@comcast.net
Iron Mountain & Orica USA
Manager, Curriculum
2005—2012
 Designedanddevelopedcurriculumandlearningassessmentsforfront-line employees,managersand
transportationengineersacrossthe US,Mexicoand Canada.
 DeliveredpersonalandcustomizedtrainingsolutionsforbothRoadnetandTerritoryPlanner,aUPS logistics
software product.
 Augmentedexistingcurriculumbyimplementingformal learningsolutionsusinginstructional design
methodologiesforadultlearning.
 Designed,developedandrecordedcoursesforon-line basedtrainingincludinglearningassessments.
 Designedanddevelopedformal learningsolutionsinvariousdeliveryformatsincludingOn-The-Jobtraining,
Train-the-Trainer, eLearningandinstructor-ledtraining.
 Accountable forcurriculumevaluationandmeasurement.
 MaintainedintranetSharePointknowledgebase documents.
SolutionsConsultant
Logistics Manager
2002—2005
 Managed multipleprojectsincludingresource allocation,milestone realizationwithinbudgetarytimeline
requirementsforcustomerssuchas:CAT, GE, Penske,Tibbet&Britten,McLane,Con-WayLogistics,andUSCO
Logistics.
 Definedcustomerrequirementsperformdetaileddataanalysisandtransformoutputintoworkingdata
modelsusingleadlogisticsnetworkdesignsoftware.
 Analyzed andevaluatedalternativesolutions,withaprimaryfocuson logisticsnetworkdesign.
 Performedlogisticsanddistributionengineeringprojectsandimplementengineeredsolutionsinto‘live’
businessenvironments.
 Definedbusinessscenariosandperform“what-if”scenarios.
i2 Technologies
Sr. DeliveryConsultant
1998—2002
 Managed multipleprojectsincludingresource allocation,milestone realizationwithinbudgetarytimeline
requirements.
 Workedwithclientstodesignaproductmodel to achieve value usingi2logistics softwaresuite.
 Developedcreative andeffective solutionsthroughthe definitionof workflows.
 Workedeffectivelywithcustomerteammembersinordertoreachestablishedobjectives.
 Activelycoachedandtransferredknowledge andskillstoconsultantsandteammembers.
 Investigatedandexploredfuture applicationsof software.
 Maintainedahighlevel of knowledge fori2in-house products,solutions,andsystems.
 Assistedclientstoachieve businessbenefitsthroughthe use of the i2 logisticssuite of software products

3. Tess Ames 720.202.7667
tessames@comcast.net
ConflictManagement,Team Lead
 Maintained clientsupportforconflictresolutiontoincrease customersatisfaction.
 Maintainedanexcellentworkingrelationshipwithcustomerstoensure animage thatinstilledconfidence ini2
Technologies.
 Successfullymanagedthe qualityof supportbeginningwiththe StrategicOpportunityAssessmentthroughto
final implementationandgo-live.
 Traveledtocustomersitestoimplementplanstoincrease overallsatisfaction.
 Providedapplicationexpertisetothe projectteamas well asnew teammembereducation.
Team Lead, LogisticsSupport
 Championedthe successful startupof LogisticsSupportinBrussels,Belgiumandprovide leadershipinbuilding
customersolutions.
 Consistentlydeliveredon-site customizedtraining,implementationandintegrationsupport.
 Assessedapplicantsforemployment,conductinterviews,hire supportconsultantsanddevelopPolicyand
Procedure documentsforin-house processes.
SeniorSupport Consultant
 SuccessfullymanagedandsupportedimplementationcyclesfromSupplyChainOpportunityAssessmentto
go-live.
 CreatedandadministeredMentoringProgramforCustomerSupportTeamtobetterunderstandthe RHYTHM
TransportationManagerDatabase structure,architecture andintegrationwithexternal software.
EDUCATION
 Creative AdvertisingandBroadcasting, SenecaCollegeof AppliedArtsandTechnology
 Bachelor’sdegree inSociology,YorkUniversity