1. Tessa Johnson
Cell: 541-210-4865: tessajohnson1551@gmail.com : www.linkedin.com/in/Tjohnson1551
Professional Summary
I am a person that excels at customer service and as a Supervisor/manager. Able to learn new tasks and duties
quickly. I am a very capable person with the ability to multi task. I work well individually and with a group.
Core Qualifications
Excel in customer service Quick Books
Quick learner Microsoft Office
Computer proficient Creative Problem Solving
File/records maintenance Client Relations
Training and development  Multi-Task Management
Experience
Peer Tutor
January 2016- Present
Rogue Community College- TRiO SSS
 Provided both individually and group peer tutoring to TRiO/SSS students in various levels of math, science,
writing, and business
Peer Assistant
August 2015- Present
Rogue Community College- Career Services & New Student Resources
 Guided students with exploring academic majors and potential careers and search for part-time and full-time
employment opportunities
 Mentored students on how to write successful resumes and cover letters and sharpening interview skills through
mock-interviews
 Provided general information to new and prospective students as well as referrals to other departments and
campus resources
 Student support and assistance in understanding credit hours, time management and building first term course
schedules, selecting and shopping for courses
Peer Mentor
June 2014-August 2015
Rogue Community College- Discovery Programs – Medford, OR
 Work one on one with students helping with homework, choosing classes, scheduling, etc.
 Center management from creating Power Point presentations for the department heads, and writing
documentation for training new staff in various departments to making coffee.
 New Student Orientations- scheduled times, days and rooms. Pulled rosters, verified information, checked in
students, assisted with registration of all new students.
Vice President Student Government
2014/2015 School year
Rogue Community College – Medford, OR
 Worked with a team of 8 students to be the voice of the student population.
 As VP my duties were to keep everyone on track with our goals for the year. As well as set up multiple school
related events
 As VP I also sat on the board of directors for the Oregon Community College Students Association (OCCSA)
System Solutions
June 2013-February 2014
Harry and David – Medford, OR
 IT support for large call center. 500 + CSR’s
 Worked with Customer Care Suite, Mainframe, in house programs of varying degrees.
 Kept programs, computers, phones, projectors running smoothly for the training rooms and call center
Activities Director

2. June 2012 to December 2012
Western Rim Property Services Park Vista Townhomes – Watauga, TX
 Assisted the Manager and Assistant Manager, took resident payments, processed repair request, filed, call backs,
marketing and answered phones, greeted perspective residents, screened and prequalified said residents, showed
and filled out the tax credit paperwork
 Responsible for scheduling and overseeing all community activities, from the after school program with the
children to the monthly crime watch meetingsAnswered phones,
Administrator
December 2011 to July 2012
Constructive Vision – Fort Worth, TX
 Scheduled all subcontractors, Data entry of all AR/AP. Application process from back ground checks of
perspective tenets to move in Processing/filing court documents when needed
Property manager/controller of all rental properties tenet contact 24/7 Supervision of all renovations,
advertisement of properties, showing and staging of properties
Supervisor Finish Crew/make ready
March 2010 to November 2011
Constructive Vision – Fort Worth, TX
Supervised a crew of 1-5 people.
All last touch ups from paint to light bulbs.
Complete make ready for putting the house on the market.
Supervisor/Team lead
March 2009 to February 2010
Fort Worth Call Solutions – Fort Worth, TX
Supervised a team of 12-25 CSR's.
Kept side files for all attendance, discipline & awards.
Monitored the calls of my CSR's to assure quality.
I was cross trained in several campaigns to be able to assist other CSR's and to help take calls during peak hours.
Flooring Supervisor
October 2006 to October 2008
Bon Del Enterprises, Inc. – Fort Worth, TX.
Manager of all flooring (tile, wood, laminate, carpet) as well as all painting projects.
Trained all new employees for flooring and paint.
Executive Secretary
July 2005 to October 2006
EON Beverage Group – Fort Worth, TX
Personal secretary for CEO, service contact for all customers and vendors.
Order entry, inventory tracking, shipping and receiving from all warehouses nationwide.
Production runs and movement of products.
AR and billing of all customers.
Assistant Office Manager
August 2001 to July 2005
Pathway to Health – Bedford, TX
Scheduled patients for 6 doctors/therapists.
Check in/out of each patient, billing of all patients, AR for all services and products, insurance coding
Ordered, shipped and received product inventory, answered phones.
Trained all new employees
Education
Rogue Community College – 2015 Medford, OR- ASOT Business Degree
Southern Oregon University – 2016 Ashland, OR- Currently working toward a BA with a minor in Psychology.