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@lisacrispin | #testinguy
TESTERS AS TEST
CONSULTANTS:
HOW TO LEARN THE
SKILLS?
Lisa Crispin
lisa@lisacrispin.com
@lisacrispin
13 y 14 de mayo, 2019
testinguy.org
@testinguy | #testinguy
CHARLA
Copyright 2019 Lisa Crispin & Janet Gregory/Dragonfire
@lisacrispin | #testinguy
A little about me
Lisa Crispin
Testing Advocate at
mabl
lisa@mabl.com
With Janet Gregory
@lisacrispin | #testinguy
Learning Intentions
• Why serving as a test consultant adds value
• What skills testing specialists can share with others
• How to learn skills to succeed as a test consultant
• Ways to help others learn
@lisacrispin | #testinguy
Today’s quality challenges
Which ones do your teams struggle with?
@lisacrispin | #testinguy
• Whole team is responsible
• Not everyone has the skills
• It’s hard to find good agile
testers!
• Is testing a bottleneck?
Testers on agile teams… are busy
-- Maik Nogens
@lisacrispin | #testinguy
The power is in collaboration
Production
Use
Delivery
Feature
Idea
Feedback
@lisacrispin | #testinguy
As a test consultant, you can help the team ….
• Learn how to build quality in
• Transfer testing skills to others
• Design experiments to improve quality
• Try new techniques, tools, frameworks
• What else?
@lisacrispin | #testinguy
What to transfer to the team?
9
What would you help non-testers learn?
@lisacrispin | #testinguy
Some ideas
• Value of quality – to customers, to team
• Curiosity – art of questioning
• Domain knowledge; the big picture
• Critical thinking skills; problem solving
10
@lisacrispin | #testinguy
What can a test consultant share?
11
Let’s look at some more examples of skills, techniques,
frameworks you can encourage as experiments for your team
@lisacrispin | #testinguy
Testing skills
• Exploratory testing
• Test planning
• Creating scenarios
• Test coverage
• Test data
• Test design
• Asking good questions
@lisacrispin | #testinguy
Ways to build quality in
• Impact & story mapping to identify valuable features
• Feature planning - slicing into testable stories
• Analyze use, elicit feedback to improve
• Analyze risk, identify where to focus testing
@lisacrispin | #testinguy
Effective ways of working
• Guide development with concrete
examples
• Use “3 amigos” to build shared
understanding
• Use frameworks like example
mapping to structure
conversations
@lisacrispin | #testinguy
How can you learn the skills that that help
you be an effective test consultant?
15
@lisacrispin | #testinguy
Core skills
16
• Communication, ability to share ideas
• Your expertise
• Facilitation skills
• Demonstration skills
• Giving and receiving feedback
• Setting up an environment to learn
@lisacrispin | #testinguy
Self-education
17
Where and how can you learn?
@lisacrispin | #testinguy
Self-education
18
For starters:
• Books, blog posts, videos,
webinars, podcasts
• Conferences!
• Local meetups
• Online community forums
• Learn by teaching
@lisacrispin | #testinguy
Partner with team members
19
• Know your teammates’ expertise
• Pair with technical specialists
• Pair with product owners, designers…
• Start a book club to learn new skills together
@lisacrispin | #testinguy
Step back … and observe
20
@lisacrispin | #testinguy
How can you transfer YOUR skills?
@lisacrispin | #testinguy
@lisacrispin | #testinguy
It’s the conversations that matter …..
… not the tools
Our super powers are:
• Getting the right people together
• Asking good questions!
Learn good facilitation techniques
@lisacrispin | #testinguy
Foster a whole team approach
• ‘Show me’ can be a small first step
• Strong-style pairing
• Driver & navigator
• Mobbing
• ‘Group hugs’ or ‘bug bashes’
@lisacrispin | #testinguy
Find ways to make quality visible
• Share and tell sessions
• Test results on a BIG monitor
• Use production data for customer’s story
• Big visible charts
@lisacrispin | #testinguy
Help the team experiment, learn
Try proven techniques - together
@lisacrispin | #testinguy
Facilitate workshops for your team
Use collaboration frameworks
• mind mapping
• example mapping
• impact mapping
• Design exercises to share test techniques
• Pair facilitate!
Training from the Back of the Room is a great place to start
@lisacrispin | #testinguy
Build community
• Brown bag lunch talks
• Form a community of practice
• Lean coffee
@lisacrispin | #testinguy
Share ideas, information
• Write an internal blog post
• Share useful links on internal chat channels
• Put ”cheat sheets” around work areas
• Stick articles up on a team whiteboard
@lisacrispin | #testinguy
The question is ….
How do we adapt our current skills
to our new reality?
33
Contact Information
lisa@lisacrispin.com
www.lisacrispin.com
twitter: @lisacrispin
www.agiletester.com
www.agiletestingfellow.com
(subscribe to our newsletter!)
Agile Testing and More Agile Testing
Save 35%* off the books or ebooks
Save 50%* on Agile Testing Essentials
LiveLessons Video Training
Use code AGILETESTING at
informit.com/agile
*Discount taken off list price. Offer only good at informit.com and is
subject to change.
Agile Testing Essentials video course
@lisacrispin | #testinguy
Resources for further learning
Lisi Hocke, “Our team’s first mobbing session”,
https://www.lisihocke.com/2017/04/our-teams-first-mobbing-session.html
(has links to excellent mobbing, pairing books & resources)
Sharon Bowman, Training from the Back of the Room
Emily Webber, Building Successful Communities of Practice
Jean Tabaka, Collaboration Explained: Facilitation Skills for Software Project
Leaders
Samantha Laing and Karen Greaves, A Coach’s Guide to Facilitation:
Techniques to improve your meetings https://leanpub.com/AgileTesting
Alan Page and Brent Jensen, https://moderntesting.org
@lisacrispin | #testinguy
Lisa Crispin
lisa@lisacrispin.com
@lisacrispin
13 y 14 de mayo, 2019
testinguy.org | @testinguy | #testinguy
¿PREGUNTAS?
¡MUCHAS GRACIAS!

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Charla TestingUy 2019 - Testers as Test Consultants: How to learn the skills?

  • 1. @lisacrispin | #testinguy TESTERS AS TEST CONSULTANTS: HOW TO LEARN THE SKILLS? Lisa Crispin lisa@lisacrispin.com @lisacrispin 13 y 14 de mayo, 2019 testinguy.org @testinguy | #testinguy CHARLA Copyright 2019 Lisa Crispin & Janet Gregory/Dragonfire
  • 2. @lisacrispin | #testinguy A little about me Lisa Crispin Testing Advocate at mabl lisa@mabl.com With Janet Gregory
  • 3. @lisacrispin | #testinguy Learning Intentions • Why serving as a test consultant adds value • What skills testing specialists can share with others • How to learn skills to succeed as a test consultant • Ways to help others learn
  • 4. @lisacrispin | #testinguy Today’s quality challenges Which ones do your teams struggle with?
  • 5. @lisacrispin | #testinguy • Whole team is responsible • Not everyone has the skills • It’s hard to find good agile testers! • Is testing a bottleneck?
  • 6. Testers on agile teams… are busy -- Maik Nogens
  • 7. @lisacrispin | #testinguy The power is in collaboration Production Use Delivery Feature Idea Feedback
  • 8. @lisacrispin | #testinguy As a test consultant, you can help the team …. • Learn how to build quality in • Transfer testing skills to others • Design experiments to improve quality • Try new techniques, tools, frameworks • What else?
  • 9. @lisacrispin | #testinguy What to transfer to the team? 9 What would you help non-testers learn?
  • 10. @lisacrispin | #testinguy Some ideas • Value of quality – to customers, to team • Curiosity – art of questioning • Domain knowledge; the big picture • Critical thinking skills; problem solving 10
  • 11. @lisacrispin | #testinguy What can a test consultant share? 11 Let’s look at some more examples of skills, techniques, frameworks you can encourage as experiments for your team
  • 12. @lisacrispin | #testinguy Testing skills • Exploratory testing • Test planning • Creating scenarios • Test coverage • Test data • Test design • Asking good questions
  • 13. @lisacrispin | #testinguy Ways to build quality in • Impact & story mapping to identify valuable features • Feature planning - slicing into testable stories • Analyze use, elicit feedback to improve • Analyze risk, identify where to focus testing
  • 14. @lisacrispin | #testinguy Effective ways of working • Guide development with concrete examples • Use “3 amigos” to build shared understanding • Use frameworks like example mapping to structure conversations
  • 15. @lisacrispin | #testinguy How can you learn the skills that that help you be an effective test consultant? 15
  • 16. @lisacrispin | #testinguy Core skills 16 • Communication, ability to share ideas • Your expertise • Facilitation skills • Demonstration skills • Giving and receiving feedback • Setting up an environment to learn
  • 18. @lisacrispin | #testinguy Self-education 18 For starters: • Books, blog posts, videos, webinars, podcasts • Conferences! • Local meetups • Online community forums • Learn by teaching
  • 19. @lisacrispin | #testinguy Partner with team members 19 • Know your teammates’ expertise • Pair with technical specialists • Pair with product owners, designers… • Start a book club to learn new skills together
  • 20. @lisacrispin | #testinguy Step back … and observe 20
  • 21. @lisacrispin | #testinguy How can you transfer YOUR skills?
  • 23. @lisacrispin | #testinguy It’s the conversations that matter ….. … not the tools Our super powers are: • Getting the right people together • Asking good questions! Learn good facilitation techniques
  • 24. @lisacrispin | #testinguy Foster a whole team approach • ‘Show me’ can be a small first step • Strong-style pairing • Driver & navigator • Mobbing • ‘Group hugs’ or ‘bug bashes’
  • 25. @lisacrispin | #testinguy Find ways to make quality visible • Share and tell sessions • Test results on a BIG monitor • Use production data for customer’s story • Big visible charts
  • 26. @lisacrispin | #testinguy Help the team experiment, learn Try proven techniques - together
  • 27. @lisacrispin | #testinguy Facilitate workshops for your team Use collaboration frameworks • mind mapping • example mapping • impact mapping • Design exercises to share test techniques • Pair facilitate! Training from the Back of the Room is a great place to start
  • 28. @lisacrispin | #testinguy Build community • Brown bag lunch talks • Form a community of practice • Lean coffee
  • 29. @lisacrispin | #testinguy Share ideas, information • Write an internal blog post • Share useful links on internal chat channels • Put ”cheat sheets” around work areas • Stick articles up on a team whiteboard
  • 30. @lisacrispin | #testinguy The question is …. How do we adapt our current skills to our new reality? 33
  • 32. Agile Testing and More Agile Testing Save 35%* off the books or ebooks Save 50%* on Agile Testing Essentials LiveLessons Video Training Use code AGILETESTING at informit.com/agile *Discount taken off list price. Offer only good at informit.com and is subject to change. Agile Testing Essentials video course
  • 33. @lisacrispin | #testinguy Resources for further learning Lisi Hocke, “Our team’s first mobbing session”, https://www.lisihocke.com/2017/04/our-teams-first-mobbing-session.html (has links to excellent mobbing, pairing books & resources) Sharon Bowman, Training from the Back of the Room Emily Webber, Building Successful Communities of Practice Jean Tabaka, Collaboration Explained: Facilitation Skills for Software Project Leaders Samantha Laing and Karen Greaves, A Coach’s Guide to Facilitation: Techniques to improve your meetings https://leanpub.com/AgileTesting Alan Page and Brent Jensen, https://moderntesting.org
  • 34. @lisacrispin | #testinguy Lisa Crispin lisa@lisacrispin.com @lisacrispin 13 y 14 de mayo, 2019 testinguy.org | @testinguy | #testinguy ¿PREGUNTAS? ¡MUCHAS GRACIAS!