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Hard Talk HR - How Performance Management is Killing Performance

The HR Congress
23 de Jun de 2017
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Hard Talk HR - How Performance Management is Killing Performance

  1. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com1 How Performance Management is Killing Performance- and What to Do About It M. Tamra Chandler CEO and Founding Partner, PeopleFirm
  2. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com2 author founder human
  3. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com in a few years 3
  4. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com4 1) What is your perspective on your organization’s current approach to performance management? 1. Love it 2. A few issues, but generally OK 3. Needs a reboot! POLL
  5. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com5 POLL 2) If you want to reboot and haven’t, what’s holding you back? (Select all that apply) 1. My boss(es) will never buy it 2. We’re not sure we can trust our managers 3. Unclear how to determine rewards without ratings 4. Don’t see the value in changing 5. Legal will have a fit 6. We’ve invested too much in our current process 7. Other
  6. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com6 http://www.peoplefirm.com/pmsurvey/ What’s standing in your way? 1. determine rewards without ratings to fall back on (45%) 2. not trusting their managers to handle a less proscriptive rating system (34%) 3. believe their leaders/C-suite would never give up the traditional methods (28%) Needs a Reboot 71%
  7. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com What we know about traditional Performance Management. Rethink. Shifting our thinking about driving performance. Redesign & Reboot. Getting you started down the redesign path. 7
  8. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com8 What we know about traditional Performance Management. Rethink. Shifting our thinking about driving performance. Redesign & Reboot. Getting you started down the redesign path.
  9. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com A common approach… and a universally hated process 9
  10. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com10 stand-up if you love your Performance Management program
  11. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com11 three common goals Develop People Reward Equitably Drive Organizational Performance  Individual development  Coaching & mentoring  Retention of top performers  Leadership Development  Pay for contribution  Promotion & advancement  Total rewards  Goal alignment  Strategic communications  Culture development
  12. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com12 only 13% of managers and employees and 6% of CEOs thought their year-end reviews were effective 4 out of 5 U.S. workers are dissatisfied with their job performance reviews. fewer than 1 in 4 HR executives believe that their current PM system reflects true employee performance. 46% said that annual performance reviews are not an accurate appraisal of an employee’s work more than 60% of employees say performance review systems rarely or never lead to improved performance Sources: 1-3 Reasons Employees Hate Performance Reviews (Leadership IQ, 2012), Survey of 48,000 CEOs, Managers, Employees 2-Driving Breakthrough Performance in the New Work Environment (Corp Exec Board, 2012) 3- Performance Management, Meet the Wisdom of Crowds (Globoforce, 2012 4 - Source: Sibson 2010
  13. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com The Eight Fatal Flaws 13 What’s gone wrong? What’s gone wrong?
  14. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com There is no evidence that traditional performance management leads to improved performance. A theory without evidence is just a (bad) theory. Fatal Flaw # 1 14
  15. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Traditional performance management impedes the reception of feedback and limits honest dialogue. Nobody really opens up with the person who pokes them in the eye. 15 Fatal Flaw # 2
  16. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Performance reviews generally emphasize the negative, rather than focusing on strengths. 16 Nobody remembers the good work. Fatal Flaw # 3
  17. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com No man (or woman) is an island. 17 The focus is on the individual, even though system or organizational challenges often have a significant influence on individual performance. Fatal Flaw # 4
  18. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Fairness and standardization in ratings and the judgment of performance simply cannot be achieved. 18 We are not machines. Fatal Flaw # 5
  19. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com We are not machines, redux. 19 Review output is unreliable for making talent decisions. Fatal Flaw # 6
  20. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Comparing people to one another erodes efforts to create a collaborative culture. 20 Let me introduce you to your competition – now play nice! Fatal Flaw # 7
  21. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Pay-for-performance does not deliver improved performance. 21 We are not Pavlov’s dog. Fatal Flaw # 8
  22. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com “The performance appraisal nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, nourishes rivalry and politics… it leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes to the people in a group differences that may be caused totally by the system that they work in.” – Dr. Edwards Deming From his book Out of Crisis: Deadly Disease #3 - Evaluation of Performance, Merit Rating, or Annual Review 22
  23. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com23 We are not machines. Fairness and standardization in ratings and the judgment of performance simply cannot be achieved, especially across positions. Let me introduce you to the competition – now play nice together! Comparing people to one another erodes attempts to create a collaborative culture. We are not Pavlov’s dog. Pay-for-performance does not deliver improved performance. Which three Fatal Flaws would you most like to leave behind? Nobody really “opens up” to the person who pokes them in the eye. Traditional performance management impedes the reception of feedback and limits honest dialogue. We are not machines, redux. Review output is unreliable for making talent decisions. A theory without evidence is just a (bad) theory. There is no solid evidence that the process motivates people or leads to improved performance. No man (or woman) is an island. The focus is on the individual, rather than the system or org. – even though system or org. challenges often have a significant influence on individual performance. Nobody remembers the good work. Performance reviews generally emphasize the negative, rather than focusing on strengths. POLL
  24. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com24 What we know about traditional Performance Management. Rethink. Shifting our thinking about driving performance. Redesign & Reboot. Getting you started down the redesign path.
  25. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com25 The Eight Fundamental Shifts
  26. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Shift from: Need to know Shift to: Transparency 26 Open the door. Fundamental Shift #1
  27. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com27 Open the door! º create a culture of transparency… from to Managers select people movements Open roles are shared org-wide Salary, bonus, and profit sharing with limited transparency Elements of salary, bonus, and recognition are shared org-wide Individual goals set with manager Individual and team goals shared org-wide
  28. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Shift from: Management-driven Shift to: Employee-Powered 28 Give the steering wheel to your employees. Fundamental Shift #2
  29. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com29 Give the steering wheel to your employees! º create a culture that honors employee driven development… from to Limited visibility or tools into how to advance my career
  30. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Shift from: Past performance Shift to: Future capability 30 Change your focus. Fundamental Shift #3
  31. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com31 Change your focus! º create a growth mindset culture… from to “growth” mindset Growth coaching Performance feedback Growth coaching Performance feedback
  32. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com32 Shift from: One size fits all Shift to: Customized and nuanced Abandon uniformity. Fundamental Shift #4
  33. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com33 Abandon Uniformity! º create a culture that celebrates diversity… from to One process and toolset for all employees
  34. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com34 Shift from: A chosen few Shift to: Diverse input and rich dialogue Welcome more voices. Fundamental Shift #5
  35. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com35 from to employee team performance leader(s) capability manager peers cohorts coach / mentor Welcome more voices! º create a coaching culture Manager Employee
  36. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Shift from: Control and oversight Shift to: Managing by exception 36 Stop policing. Start empowering. Fundamental Shift #6
  37. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Shift from: Individual metrics Shift to: Shared commitments 37 Incent collaboration. Fundamental Shift #7
  38. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com38 Shift from: Paying for performance Shift to: Paying for capabilities and rewarding for contributions Get real with rewards. Fundamental Shift #8
  39. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com39 Designing a rewards portfolio from to Get real with rewards! º create a culture of recognition… A focus on annual merit increases 2.68%
  40. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com Welcome more voices to the conversation. Shift from: A chosen few Shift to: Diverse input and rich dialogue Incent collaboration. Shift from: Individual metrics Shift to: Shared commitments Get real with rewards. Shift from: Paying for performance Shift to: Paying for capabilities and rewarding for contributions Give the steering wheel to your employees. Shift from: Management-driven Shift to: Employee-powered Stop policing, start empowering. Shift from: Control and oversight Shift to: Managing by exception Open the Door. Shift from: Need to know Shift to: Transparency Abandon Uniformity. Shift from: One size fits all Shift to: Customized and nuanced Change your focus. Shift from: Focus on past performance Shift to: Focus on future capability 40 What are your top three Fundamental Shifts to include in your future approach? POLL
  41. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com41 What we know about traditional Performance Management. Rethink. Shifting our thinking about driving performance. Redesign & Reboot. Getting you started down the redesign path.
  42. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com42 stay true to a few core ideas
  43. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com43 avoid the knotted solution
  44. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com44 Drive Organizational Performance Develop People Reward Equitably
  45. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com select the right frame build your custom bike
  46. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com46 plan the journey
  47. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com47 lead the leaders
  48. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com48 invite the right people to the conversation
  49. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com49 align on your design principles
  50. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com50 www.peoplefirm.com/sketchbook Create your first sketch today...
  51. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com51 crowdsource your design priorities Leaning towards “Develop People” Leaning towards “Reward Equitably” Leaning towards “Drive Organizational Performance”
  52. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com52 address all six categories
  53. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com final thoughts… 53 There is no 1 right answer The best design for you, won’t be the best for the next guys New solutions are often more simple ... there are some bad ones ... good designs reflect the culture, talent, maturity & strategy of the organization ... getting there is rarely simple
  54. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com54
  55. © 2017 PeopleFirm LLC All Rights Reserved www.peoplefirm.com55 www.peoplefirm.com Join our conversation. Templates and content available at… www.thePMReboot.com M. Tamra Chandler mtc@peoplefirm.com o. 462.462.6463
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