CERTIFIED
COURSES 2017
GLOBAL
+61 3 9028 2223office@kpiinstitute.orgwww.kpiinstitute.org

Certified Courses 2017 • Global
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Certification Programs
Formore than 12years,The KPI Institute has been making
a difference in developing best practices in performance
management field and sustaining the rapid growth of
hundreds of institutional and corporate clients. Today,
The KPI Institute’s advisory team continues this mission
in offering customized services to meet every company’s
performance management goals.
Thecoursewillhelpimprovethebusinessplanningprocessandlong-termorganizationalperformance,
through the use of strategic planning tools that will ultimately lead to smarter and quicker strategic
decisions.
This program is meant to improve the practical skills in working with KPIs and developing instruments
like scorecards and dashboards. Participants will acquire a sound framework to measure KPIs, starting
from the moment they are selected, until results are collected in performance reports.
This course offers insights and best practices for improving performance in different scenarios,
from data analysis and reporting, decision making and initiative management, to building a
performance culture.
Attendees will gain exposure to best practices and key concepts and will learn how to establish and
use criteria for performance evaluations, from implementation to improvement and maintenance of
the company’s employee performance management system.
The two-day interactive program will help you understand personal performance, by explaining the
benefits and clarifying the process of measuring it. It focuses on identifying ways to boost your
performance outside working hours.
CERTIFIED STRATEGY AND BUSINESS PLANNING PROFESSIONAL
CERTIFIED KPI PROFESSIONAL AND PRACTITIONER
CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL
CERTIFIED EMPLOYEE PERFORMANCE MANAGEMENT PROFESSIONAL
CERTIFIED PERSONAL PERFORMANCE PROFESSIONAL

Certified Courses 2017 • Global
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An exclusive framework that provides insights on effective visual communication, through a rigorous
approach to creating visual representations of vast information, techniques of standardization and
tailored data visualization tools.
CERTIFIED DATA VISUALIZATION PROFESSIONAL
Attendants will understand through practical learning how to effectively collect, analyze and interpret
data by enabling managers/ analysts to draw insights from both quantitative and qualitative data,
based on historical statistics and trend analysis.
CERTIFIED DATA ANALYSIS PROFESSIONAL
Benchmarking methodological uniqueness is represented by the identification and analysis of the
processes that lead to a superior performance of a company, offering the opportunity to compare an
organization’s performance against industry competitors.
CERTIFIED BENCHMARKING PROFESSIONAL
Participants’ skills in managing supplier performance and developing a strategic approach to
procurement will be developed by enabling the identification of performance gaps and implementing
action agreements with suppliers.
CERTIFIED SUPPLIER PERFORMANCE PROFESSIONAL
Participants will not only understand the importance and implementation phases for the Customer
Service Excellence standards, but they will be given the necessary tools to implement it internally
and measure its impact externally.
CERTIFIED CUSTOMER SERVICE PERFORMANCE PROFESSIONAL
This course provides an interactive practice-based learning environment, focusing on best practices
for developing and maintaining an innovation-oriented organizational culture within organizations.
CERTIFIED INNOVATION PERFORMANCE PROFESSIONAL
The course focuses on delivering all the information needed to fully comprehend the value of the
Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.
CERTIFIED BALANCED SCORECARD MANAGEMENT SYSTEM
PROFESSIONAL

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DUBAI, UAE
DOHA, QATAR
 KPI Masterclass
 KPI Masterclass
 KPI Masterclass
 26-27 March
”The KPI Institute’s course provided seamless information and
best practices needed to understand the KPIs performance
management architecture, their challenges and process order.”
Samer Itani, Audit Specialist, Dubai Electricity and Water
Authority (DEWA), Dubai
 2-3 April
 9-10 April
 Certified KPI Professional and Practitioner
 Certified KPI Professional and Practitioner
 5-9 March
 13-19 March
 Certified KPI Professional and Practitioner
 19-23 February  7-11 May
 Certified KPI Professional
 5-7 March
 Certified KPI Professional
 19-21 February  7-9 May
 Certified KPI Practitioner
 22-23 February
 Certified KPI Practitioner
 8-9 March
 10-11 May
 Certified Strategy and Business Planning Professional
 12-14 March
 Certified Performance Management Professional
 14-16 February  14-16 May
 Certified Employee Performance Management Professional
 26-28 February
 Certified Data Analysis Professional
 11-13 April
 Certified Data Visualization Professional
 16-18 April
 Certified Balanced Scorecard Management System Professional
 26-28 March
 Certified Supplier Performance Professional
 19-21 March
 Certified Customer Service Perfomance Professional
 19-21 March
 Certified Personal Performance Professional
 25-27 April
 Certified Performance Audit Professional
 2-4 April
 Living Business Models with Dynamic Simulation
 12-13 February
ABU DHABI, UAE
MUSCAT, OMAN
MANAMA, BAHRAIN
AMMAN, JORDAN
Scheduled Courses
Middle East Region

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Scheduled Courses
Australasia & South East Asia Region
BANGKOK, THAILAND MELBOURNE, AUSTRALIA
SINGAPORE
SYDNEY, AUSTRALIA
BRUNEI
HO CHI MINH, VIETNAM
HONG KONG
JAKARTA, INDONESIA
KUALA LUMPUR, MALAYSIA
 KPI Masterclass
 Managing and Improving Employee Performance
 KPI Essential
 KPI Essential
 KPI Essential
 12 - 13 June
 20 February
 15 June
 24 April
 4 April
 Certified KPI Professional and Practitioner
 24 - 28 July
 Certified KPI Professional
 Certified KPI Professional
 Certified KPI Professional
 Certified KPI Professional
 20 - 22 March
 9 - 11 March
 8 - 10 May
 20 - 22 November
 8 - 10 May
 Certified Performance Management Professional
 15 - 17 March
 Certified Employee Performance Management Professional
 15 - 17 May
 Certified Data Analysis Professional
 22 - 24 March
 Certified Balanced Scorecard Management System Professional
 15 - 17 May
 Certified Supplier Performance Professional
 22 - 24 May
 Certified Performance Audit Professional
 30 April - 2 May
 Living Business Models with Dynamic Simulation
 15 - 16 February
“Easy to understand and relevant to my daily work. The samples
and approaches are adaptable. I do believe that the experience of
attending this training has benefited me in a long run.”
Fahizal Hamidi Abu Bakar, Deputy Manager,
KWSP, Kuala Lumpur
“I would highly recommend The KPI Institute`s courses as they
cover all the important aspects of KPIs which can be applied into
the business world.”
Dk Siti Bazilah Pg Hj Zahari, Manager Trainee,
Autoriti Monetari Brunei Darussalam (AMBD), Brunei
“Great! So glad I found it. Gave me everything I need to do my job
properly and with confidence.”
Leonne Jones, Senior Project Officer,
Queensland College of Teachers, Brisbane

Certified Courses 2017 • Global
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Scheduled Courses
Other Regions
ABUJA, NIGERIA TOKYO, JAPAN
TORONTO, CANADABARCELONA, SPAIN
CAIRO, EGYPT
CAPE TOWN, SOUTH AFRICA
LAGOS, NIGERIA
MUMBAI, INDIA
SANTIAGO, CHILE
LONDON, UNITED KINGDOM
WASHINGTON D.C., USA
 Certified KPI Professional  Certified KPI Professional
 Certified KPI Professional Certified KPI Professional
 Certified KPI Professional
 Certified KPI Professional
 Certified KPI Professional
 Certified KPI Professional
 Certified KPI Professional
 Certified KPI Professional
 10 - 12 April  13 - 15 November
 6 - 8 November 26 - 28 June 3 - 5 April
 7 - 9 May
 30 October - 1 November
 17 - 19 April
 23 - 25 October
 25 - 27 September
 10 - 12 July
 Certified Performance Audit Professional
 5 - 7 July
 Certified Performance Audit Professional
 21 - 23 June
“One of the best training programs I have ever attended! It’s an
advanced training program where I have learned how to use
KPIs, Balanced Scorecard and all other related performance
measurement tools in the context of Performance Improvement.”
Amira El-Deeb, Assistant Director of Career Development
Department, The American University in Cairo (AUC), Cairo
“The course exposed me to realize that everything we do is
measurable and that measuring what people do in the workplace
is fundamental to making businesses successful.”
Onuorah Nkem Michael, Client Solution Professional,
IBM West Africa, Lagos
“The course showed very clearly the path to plan a performance
improvement project for any organization. I wish all the success to
The KPI Institute.”
Kirihetti Liyanage Don Mervyn Anthony Halpe, Deputy
General Manager, Ceylon Electricity Board, Vienna
“Very interested and pleased with the course. I would recommend
to senior colleagues.”
Will Barr, BI Manager, GLL, London

HEADQUARTERS
MELBOURNE OFFICE
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Melbourne Docklands, VIC 3008, AU
T: +61 3 9028 2223 M: +61 4 2456 8088
office@kpiinstitute.org
EUROPEAN DIVISION
SIBIU OFFICE
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Somesului Street, No. 3
550003 - Sibiu, Romania
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office@kpiinstitute.org
MIDDLE EAST DIVISION
DUBAI OFFICE
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Office 101, Suite 11, Baysquare Building 3,
Business Bay, POBOX 213297, Dubai, UAE
T: +971 4 563 7316 M: +971 55 787 6427
office@kpiinstitute.org
SE ASIA DIVISION
KUALA LUMPUR OFFICE
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21 Jalan Pinang, Unit 11-10, 50450
Kuala Lumpur, Malaysia
T: +60 3 2742 1357 M: +60 11 3303 2135
office@kpiinstitute.org