Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.
UX of Passwords
I’m Claire
from Blink.
Venmo
1.  Current password UX
2.  How it can be improved
3.  The future of passwords
What if your identity
was stolen?
Let me tell
you about
Steve.
1. Freeze bank accounts
2. Open new accounts
3. Set fraud alert on SS#
4. Repayment pending an investigation
5. Reset auto...
What have we heard
makes passwords secure?
8+ characters
1+ numbers
1+ symbols
Camp 1	
   Camp 2	
  
A really, really
long string
Why two camps?
My Hypothesis:	
  
Camp 1	
   Camp 2	
  
Humans are not good
at being random.
1	
  	
  	
  	
  123456	
  (Unchanged	
  from	
  2013)	
  	
  
2	
  	
  	
  	
  password	
  (Unchanged)	
  	
  
3	
  	
  	...
Do people feel secure
online?
300 People	
   4 Questions	
  Across the U.S.	
  
I asked…
Knowledge of Hacks
Password Habits
Reasons for Changing Passwords
So what?
Passwords are
broken!
We are responsible for
a better password UX.
Ideas for improving
current password UX.
Poor	
  Security	
  
&	
  Good	
  UX	
  
Good	
  Security	
  
&	
  Poor	
  UX	
  
1. Make
security a
priority.
2. Make
“Change
Password”
prominent.
Changing iCloud Password
1Password
 Dashlane
3. Remind
users to
change their
password
every 6
months.
4. Provide 
2-step
verification.
“GeQng	
  into	
  Amazon	
  let	
  my	
  
hackers	
  get	
  into	
  my	
  Apple	
  ID	
  
account,	
  which	
  helped	
  t...
“he	
  very	
  four	
  digits	
  that	
  
Amazon	
  considers	
  
unimportant	
  enough	
  to	
  
display	
  in	
  the	
  ...
Digits
Google
Security Key
5. Incentivize good
security habits.
6. Advise users to
create long strings,
not random strings.
hGp://xkcd.com/936/	
  	
  
hGp://xkcd.com/936/	
  	
  
7. Show requirements
all the time.
8. Show password
characters.
“If people attempt to
recover a password
while checking out on a
e-commerce site, 75%
won’t complete their
purchase.” 
	
 ...
“Masking passwords
doesn't even increase
security, but it does cost
you business due to
login failures.”

–	
  Nielsen	
  ...
hGp://uxmovement.com/forms/why-­‐password-­‐masking-­‐can-­‐hurt-­‐your-­‐sign-­‐up-­‐form/	
  	
  
hGp://www.lukew.com/ff/entry.asp?1941	
  	
  
9. Timeout after five failed
login attempts.
10. Ask security questions
when a user calls customer
service and when a user logs
in from a new device or
network.
What does the future of
passwords look like?
Nobody is 
hack-proof.
Don’t let
this happen
to your
users.
Where do you see
authentication
heading?
Thank you!
@TheNextUX
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
UX of Passwords  |  Refresh Seattle  |  Claire Carlson
Próxima SlideShare
Cargando en…5
×

UX of Passwords | Refresh Seattle | Claire Carlson

8.491 visualizaciones

Publicado el

These are the slides from a talk I gave at Refresh Seattle on January 28th about the user experience of passwords.

Publicado en: Diseño
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • Hey guys! Who wants to chat with me? More photos with me here 👉 http://www.bit.ly/katekoxx
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • good one
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí

UX of Passwords | Refresh Seattle | Claire Carlson

  1. UX of Passwords
  2. I’m Claire from Blink.
  3. Venmo
  4. 1.  Current password UX 2.  How it can be improved 3.  The future of passwords
  5. What if your identity was stolen?
  6. Let me tell you about Steve.
  7. 1. Freeze bank accounts 2. Open new accounts 3. Set fraud alert on SS# 4. Repayment pending an investigation 5. Reset auto-withdrawal accounts
  8. What have we heard makes passwords secure?
  9. 8+ characters 1+ numbers 1+ symbols Camp 1   Camp 2   A really, really long string
  10. Why two camps? My Hypothesis:   Camp 1   Camp 2  
  11. Humans are not good at being random.
  12. 1        123456  (Unchanged  from  2013)     2        password  (Unchanged)     3        12345  (Up  17)     4        12345678  (Down  1)     5        qwerty  (Down  1)     6        1234567890  (Unchanged)     7        1234  (Up  9)     8        baseball  (New)     9        dragon  (New)     10      football  (New)     11      1234567  (Down  4)     12      monkey  (Up  5)     13  letmein  (Up  1)     14        abc123  (Down  9)     15        111111  (Down  8)     16        mustang  (New)     17        access  (New)     18        shadow  (Unchanged)     19        master  (New)     20        michael  (New)     21        superman  (New)     22        696969  (New)     23        123123  (Down  12)     24        batman  (New)     25        trustno1  (Down  1)   Most Common Passwords:   hGp://www.splashdata.com/    
  13. Do people feel secure online?
  14. 300 People   4 Questions  Across the U.S.   I asked…
  15. Knowledge of Hacks
  16. Password Habits
  17. Reasons for Changing Passwords
  18. So what?
  19. Passwords are broken!
  20. We are responsible for a better password UX.
  21. Ideas for improving current password UX.
  22. Poor  Security   &  Good  UX   Good  Security   &  Poor  UX  
  23. 1. Make security a priority.
  24. 2. Make “Change Password” prominent.
  25. Changing iCloud Password
  26. 1Password Dashlane
  27. 3. Remind users to change their password every 6 months.
  28. 4. Provide 2-step verification.
  29. “GeQng  into  Amazon  let  my   hackers  get  into  my  Apple  ID   account,  which  helped  them   get  into  Gmail,  which  gave   them  access  to  TwiGer.  Had  I   used  two-­‐factor   authenZcaZon  for  my  Google   account  ,  it’s  possible  that   none  of  this  would  have   happened.”     -­‐  MaG  Honan,  WIRED  
  30. “he  very  four  digits  that   Amazon  considers   unimportant  enough  to   display  in  the  clear  on  the   web  are  precisely  the  same   ones  that  Apple  considers   secure  enough  to  perform   idenZty  verificaZon.”     -­‐  MaG  Honan,  WIRED  
  31. Digits
  32. Google Security Key
  33. 5. Incentivize good security habits.
  34. 6. Advise users to create long strings, not random strings.
  35. hGp://xkcd.com/936/    
  36. hGp://xkcd.com/936/    
  37. 7. Show requirements all the time.
  38. 8. Show password characters.
  39. “If people attempt to recover a password while checking out on a e-commerce site, 75% won’t complete their purchase.”   –  Jared  Spool  
  40. “Masking passwords doesn't even increase security, but it does cost you business due to login failures.” –  Nielsen  Norman  Group  
  41. hGp://uxmovement.com/forms/why-­‐password-­‐masking-­‐can-­‐hurt-­‐your-­‐sign-­‐up-­‐form/    
  42. hGp://www.lukew.com/ff/entry.asp?1941    
  43. 9. Timeout after five failed login attempts.
  44. 10. Ask security questions when a user calls customer service and when a user logs in from a new device or network.
  45. What does the future of passwords look like?
  46. Nobody is hack-proof.
  47. Don’t let this happen to your users.
  48. Where do you see authentication heading?
  49. Thank you! @TheNextUX

×