Customer Service is the New Marketing (Web2Expo)

•

82 likes•7,335 views

Lane Becker and Thor Muller describe the new wave of open, network-enabled customer enagement

Technology Business

Customer Service is the New Marketing

Foster more
satisﬁed, loyal
customers By working less
and spending
less money!

Behold...
The Holy Grail of Customer Service
Photo by Krelic http://ﬂickr.com/photos/15271532@N00/2312714034/

The WOW! Experience

The WOW! Experience

“A Customer Service
Company That Happens
To Sell Shoes”

Photo by orangeacid http://ﬂickr.com/photos/orangeacid/459207903/

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

Customer Service is the New Marketing (Web2Expo)

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Customer Service is the New Marketing (Web2Expo)

1. Customer Service is the New Marketing

2. Foster more satisﬁed, loyal customers By working less and spending less money!

3. Behold... The Holy Grail of Customer Service Photo by Krelic http://ﬂickr.com/photos/15271532@N00/2312714034/

4. The WOW! Experience

5. The WOW! Experience

6. “A Customer Service Company That Happens To Sell Shoes” Photo by orangeacid http://ﬂickr.com/photos/orangeacid/459207903/