Improve Employee Experiences on Cisco RoomOS Devices, Webex, and Microsoft Teams with ThousandEyes

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Improving employee experience
on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEye

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Featured speakers
Suzanne Phillips
Global Go-to-Market Manager
Brian Tobia
Technical Marketing Engineer

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Before We Begin...
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
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@ThousandEyes
Copyright ©2023 ThousandEyes, Inc. All Rights Reserved.

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Copyright ©2023 ThousandEyes, Inc. All Rights Reserved.
Agenda
• Employee experiences
• Network assurance with
ThousandEyes
• Endpoint agents
• Monitoring Webex, Microsoft
Teams, and Zoom
• Cisco RoomOS devices
• Q&A
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@ThousandEyes

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Improving employee experiences
on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEyes

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7
of respondents
say connectivity
issues are career
limiting for remote
workers1
62%
₁ Cisco Hybrid Work Index
Distributed employees = Distributed support

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We’re in a
new world
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Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
All distributed
Your Apps
Your People
Your Infrastructure

Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Massive
blind spots
erode ability
to manage
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So many layers, domains,
and providers
Traditional tools don’t work
for what you don’t own
“Is it the user
environment?”
“Is it the
Edge?”
“Is it the
Internet?”
“Is it the
application?”
“Is it the
cloud?”
“Is it the
DNS?”

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See, understand,
and improve
digital experiences
everywhere

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Empowering every digital experience
Your Apps
Customer Workforce
Your People
Enterprise
Your Infrastructure
Deliver stellar
digital experiences
to users
Keep workers connected and
enjoying seamless app
performance
Optimize and sustain the
flow of your digital
supply chain

Let’s check it out.
Live demo: Internet Insights and ThousandEyes 3 agent types
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This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for remote,
non-customer-
facing employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees
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The Total Economic Impact™
of ThousandEyes End User Monitoring

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@ThousandEyes
Voice of the customer
“Talking to nontechnical people and trying to understand their
problem can sometimes have our IT team running in circles,
especially in a work-from-home setting … ThousandEyes
allows our IT professionals to visualize the users’ experience.
What would take two to three weeks to resolve because it was
intermittent, we can now resolve in a day or two.”
– Head of Global Network Services, Business Process Services Provider
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.

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At home In office
Improve employee experiences of hybrid work

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• Real-time collaboration has increased by 25% in the last three years.
How many hours per week do you spend
troubleshooting unified communications
issues?
More than 10 hours Up to 10
hours
Unsure None
66% 19% 12% 3%
Troubleshooting collaboration apps is a time drain

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Endpoint Agent for End User Monitoring
Support your workforce anywhere
Troubleshoot individual user
experience issues
• Identify network issues in local or transit
ISPs and Cloud / SaaS
• Monitor performance to and through
the VPN
• Assess performance of Wi-Fi and local
network equipment
• Alert and report of key application
performance on a user basis

Monitoring collaboration applications
with ThousandEyes
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Live Demo

In-office meetings don’t look the same as before.
of all meetings will
include participants
joining from home
- Dimensional Research
98%

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ThousandEyes for Cisco RoomOS Devices
Troubleshoot in
Control Hub

ThousandEyes on
Cisco RoomOS Devices
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Live Demo

ThousandEyes End User Monitoring
provides real time, proactive visibility into
employees’ digital experience and
performance of business-critical SaaS
applications to help IT teams address the
challenges of a hybrid workplace
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

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@ThousandEyes
Learn
more
Free
Trial +
Demo
Next Steps
• Subscribe to our blogs
https://blog.thousandeyes.com
• Get a real-time view of the health of the Internet
https://thousandeyes.com/outages
• Sign up for a Free Trial:
https://www.thousandeyes.com/signup
• Request a demo:
https://www.thousandeyes.com/request-demo

Any questions?
We’re here for you.
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Improve Employee Experiences on Cisco RoomOS Devices, Webex, and Microsoft Teams with ThousandEyes

Improve Employee Experiences on Cisco RoomOS Devices, Webex, and Microsoft Teams with ThousandEyes

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