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ISP Connectivity Webinar: No Longer a Black Box

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Your Internet Service Providers are critical to keeping your data centers and offices connected. Yet you may not have much insight into the performance of ISP links outside your network. ThousandEyes maps network topologies across ISP networks, measures performance of data center ingress and egress, and captures BGP routing changes across all relevant prefixes.

In this webinar, we’ll share how to:
*Get visibility into ISP environments in just minutes
*Associate path and route changes to app and network performance
*Share data on specific problem interfaces and links with your ISPs

Publicado en: Tecnología
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ISP Connectivity Webinar: No Longer a Black Box

  1. 1. 1© 2017 ThousandEyes Inc. All Rights Reserved.Confidential © 2017 ThousandEyes Inc. All Rights Reserved. How to Monitor Your ISP’s and Transit Providers Archana Kesavan Sr. Product Marketing Manager
  2. 2. 2© 2017 ThousandEyes Inc. All Rights Reserved. About ThousandEyes Network Intelligence platform that gives you a complete picture from users to internal and cloud-based applications Surface insights from a global data set Lightweight, flexible data collection Unified view of diverse performance data Solve issues across shared infrastructure See any network like it’s your own
  3. 3. 3© 2017 ThousandEyes Inc. All Rights Reserved. Why Monitor ISP Connectivity • The Internet is becoming the backbone of enterprise communication – Coalition of ISPs – Internet is a “best effort” network • Proactively detect ISP outages and the impact on services • Validate SLAs – Are your ISPs holding up to their promised SLAs? – If you can’t measure it, you can’t manage it
  4. 4. 4© 2017 ThousandEyes Inc. All Rights Reserved. Monitoring Your ISP Performance NY Branch SFO Branch Data Center (Hosting)Consumers ISP Networks Cloud Agent Enterprise Agent Enterprise Agent
  5. 5. 5© 2017 ThousandEyes Inc. All Rights Reserved. Locate ISP Performance Issues • Get Visibility into your WAN, Internet Transit or data center connections • Find lossy interfaces and high latency links • See how forwarding paths change over time
  6. 6. 6© 2017 ThousandEyes Inc. All Rights Reserved. Alert on ISP Performance • Customize alerts based on a path trace • Constrain to paths that cross specific networks or devices (IP, RDNS, ASN) • Set performance thresholds (e.g. delay) • Trigger distinct notifications
  7. 7. 7© 2017 ThousandEyes Inc. All Rights Reserved. Identify ISP Outages with Outage Detection • Aggregate anonymized real time data from all users to generate insights about outages across the Internet • Understand severity, breadth and possible root cause of outage • Improve diagnosis and decision-making during mitigation
  8. 8. 8© 2017 ThousandEyes Inc. All Rights Reserved. Detect Routing Changes • View upstream ISPs and their transit providers • Identify route changes, flaps, leaks • Detect more specific routes
  9. 9. 9© 2017 ThousandEyes Inc. All Rights Reserved. Collaborate to Reduce MTTR • Speed up ticket resolution • Share snapshots or continuous, live streams of your data set • Send directly to your ISP • Save events for your records or future forensics • Generate standard traceroute-style output
  10. 10. 10© 2017 ThousandEyes Inc. All Rights Reserved. Track Your SLAs • Use Path Visualization, BGP Route Visualization and Application Monitoring (Page Load, Transaction, VoIP) to detect outages that breach SLA – Enforce SLA provisions with actual data and real world performance reporting for contract negotiation • Dashboards to track application availability and trends from multiple locations. • Compare deltas in performance
  11. 11. 11© 2017 ThousandEyes Inc. All Rights Reserved.© 2017 ThousandEyes Inc. All Rights Reserved. Demo
  12. 12. 12© 2017 ThousandEyes Inc. All Rights Reserved. First Data Verizon Outage Network loss spiked to 63% corresponding with a dip in HTTP server availability
  13. 13. 13© 2017 ThousandEyes Inc. All Rights Reserved. Forwarding Path Before the Outage AT&T and Verizon are the two upstream providers to First Data’s data center
  14. 14. 14© 2017 ThousandEyes Inc. All Rights Reserved. During the Outage 100% packet loss at Verizon. Traffic through AT&T peering not affected
  15. 15. 15© 2017 ThousandEyes Inc. All Rights Reserved. Forwarding Path After the Outage To recover from the outage, First Data stops peering with Verizon and peers ONLY with AT&T
  16. 16. 16© 2017 ThousandEyes Inc. All Rights Reserved. BGP Peering Before the Outage After the Outage First Data peers with AT&T ( 7018) and Verizon (701) ASN To recover from the outage, First Data stops peering with Verizon (indicated by dotted red lines)
  17. 17. 17© 2017 ThousandEyes Inc. All Rights Reserved.© 2017 ThousandEyes Inc. All Rights Reserved. Thank You Watch the webinar: https://www.thousandeyes.com/resources/isp-connectivity-webinar

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