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Copyright Prosci 2015. All rights reserved.
webinar@prosci.com
Prosci Change Management Webinar
CMROI Calculator:
Interact...
Copyright Prosci 2015. All rights reserved.
Prosci by the #s:
8
16
80%
3400+
20,000+
70,000+
Longitudinal studies
Years of...
Copyright Prosci 2015. All rights reserved.
Agenda
• CMROI Context
• CMROI Logic Flow
• CMROI Calculator
Interactive Insid...
Copyright Prosci 2015. All rights reserved.4
“The calculator helps bridge the discussion
between what we do and the projec...
Copyright Prosci 2015. All rights reserved.
Interactive Inside Look
How will it work?
5
us
you
then
Prepare – during the w...
Copyright Prosci 2015. All rights reserved.
BLUF: Bottom Line Up Front
• Directly connect CM
impact to project results,
be...
Copyright Prosci 2015. All rights reserved.7
“Priority is a
function
of context.”
- Stephen R. Covey
Copyright Prosci 2015. All rights reserved.
Current Transition Future
TC F
C C C C C
C C C C C
C C C C
C C C C C
C C C C C...
Copyright Prosci 2015. All rights reserved.
TransitionCurrent Future
Results and Outcomes Depend on
Employee Adoption and ...
Copyright Prosci 2015. All rights reserved.
Capturing Change Value that
Depends on Adoption and Usage
TransitionCurrent Fu...
Copyright Prosci 2015. All rights reserved.
Capturing Change Value that
Depends on Adoption and Usage
%
of expected projec...
Copyright Prosci 2015. All rights reserved.12
CMROI
Logic
Flow
questions
Copyright Prosci 2015. All rights reserved.13
“It is not the
answer that
enlightens, but
the question.”
- Eugène Ionesco
Copyright Prosci 2015. All rights reserved.14
questions
1. What are the organizational
benefits and project objectives?
2....
Copyright Prosci 2015. All rights reserved.
Interactive Inside Look
How will it work?
15
us
you
then
Prepare – during the ...
Copyright Prosci 2015. All rights reserved.
What is the project trying to achieve?
0
500
Future
Organizational
Benefits
Pr...
Copyright Prosci 2015. All rights reserved.
1. Benefit #1
2. Benefit #2
3. Benefit #3
4. Objective A
5. Objective B
6. Obj...
Copyright Prosci 2015. All rights reserved.
CMROI Calculation Data
Project
Objectives
1. Meaningful use incentives 4 High ...
Copyright Prosci 2015. All rights reserved.
Results
EHR in ACME Health
Project
Objectives
1. Meaningful use incentives 4 H...
Copyright Prosci 2015. All rights reserved.20
CMROI Calculator
Interactive Inside Look
Copyright Prosci 2015. All rights reserved.
CMROI Calculator Snapshot
• Cloud-based
• Quantify contribution
of adoption an...
Copyright Prosci 2015. All rights reserved.
Questions
PICK ME! 1) brief description of project; 2) confidence
on having da...
Copyright Prosci 2015. All rights reserved.23
“The calculator helps bridge the discussion
between what we do and the proje...
Copyright Prosci 2015. All rights reserved.24
Prosci CMROI Calculator - Getting Started
Log into the Portal. Activate CMRO...
Copyright Prosci 2015. All rights reserved.
Screenshot
25
Prosci CMROI Calculator Snapshot – What is the project trying to...
Copyright Prosci 2015. All rights reserved.26
Prosci CMROI Calculator Snapshot – How people dependent are the benefits?
Copyright Prosci 2015. All rights reserved.
Screenshot
27
Prosci CMROI Calculator Snapshot – Results and scenario analysis
Copyright Prosci 2015. All rights reserved.
Interactive Inside Look
How will it work?
28
you 3. Enter your data and see th...
Copyright Prosci 2015. All rights reserved.29
Webinar attendees
take control and
conduct real-time
CMROI Calculations
Copyright Prosci 2015. All rights reserved.
Want to try your own calculations? You will need two windows open:
Portal (bro...
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Prosci's "CMROI Calculator: Interactive Inside Look" Webinar

Register at: http://www.change-management.com/webinars.htm. Delivered Feb 18 (11AM EST) and Feb 19 (4PM EST). Get an interactive, inside look at the new Prosci CMROI Calculator. Attendees get the chance to volunteer and interact directly, completing a real-time CMROI Calculation.

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Prosci's "CMROI Calculator: Interactive Inside Look" Webinar

  1. 1. Copyright Prosci 2015. All rights reserved. webinar@prosci.com Prosci Change Management Webinar CMROI Calculator: Interactive Inside Look 1
  2. 2. Copyright Prosci 2015. All rights reserved. Prosci by the #s: 8 16 80% 3400+ 20,000+ 70,000+ Longitudinal studies Years of research Fortune 100 companies Research participants Certified practitioners Community members Contact Prosci: Telephone: +1-970-203-9332 Email: webinar@prosci.com Website: www.prosci.com Tools or downloads referenced in this free webinar are for webinar educational purposes; reproduction or distribution of these tools in your organization will require additional steps on your part. ……………………………………............................................................. Prosci’s Mission Our Principles: • Research-based • Holistic • Easy-to-use Our Resources: • Published products and tools • Web-based tools and applications • Face-to-face training • Train-the-Trainer To help individuals and organizations build their own change management competencies through development and delivery of research- based, holistic, and easy-to-use tools and methodologies. Prosci® Webinars • Educational • Thought provoking • Insights into new development • New ideas, phraseology, language, and frameworks • Give you at least an hour per week to think about change management ……………………………………............................................................. 2
  3. 3. Copyright Prosci 2015. All rights reserved. Agenda • CMROI Context • CMROI Logic Flow • CMROI Calculator Interactive Inside Look 3 us you then
  4. 4. Copyright Prosci 2015. All rights reserved.4 “The calculator helps bridge the discussion between what we do and the project results. “The CMROI Calculator is a valuable tool. It re-frames the conversation around the ‘people dependence’ of project benefits in a way that is visual and compelling. It clearly shows the impacts that change management can have and opens up an interesting dialogue about the role of active and engaged sponsorship.” As a result, Change Management funding decisions can be tied directly to benefit realization at the scale appropriate for the change initiative.”
  5. 5. Copyright Prosci 2015. All rights reserved. Interactive Inside Look How will it work? 5 us you then Prepare – during the webinar think about if you could complete the fields of the CMROI Calculator (benefits, people dependency) Volunteer – and you take control of the mouse and keyboard on my screen (I’ll touch base before handing over the reins about audio) 1. 2. 3. Enter your data and see the results – you will enter 3-4 benefits and objectives, then assign a people dependency, then see the results in real. * be sure you are typing in general and non-identifying information
  6. 6. Copyright Prosci 2015. All rights reserved. BLUF: Bottom Line Up Front • Directly connect CM impact to project results, benefits and objectives • No longer “resource for CM” – becomes “resource for X% of project results” 6 Project ROI CM ROI Project ROI People Dependent (CMROI) or
  7. 7. Copyright Prosci 2015. All rights reserved.7 “Priority is a function of context.” - Stephen R. Covey
  8. 8. Copyright Prosci 2015. All rights reserved. Current Transition Future TC F C C C C C C C C C C C C C C C C C C C C C C C C T T T T T T T T T T T T T T T T T T T T T F F F F F F F F F F F F F F F F T T T F F F F F F F F Ultimately requires individuals to move from their own current to their own future An organizational move from the current to the future 8
  9. 9. Copyright Prosci 2015. All rights reserved. TransitionCurrent Future Results and Outcomes Depend on Employee Adoption and Usage WithchangemanagementWithout = X project benefits created Current FutureTransition Adoption and usage gets bumpy Adoption and usage takes longer Adoption and usage incomplete Adoption and usage not as expected <X 9
  10. 10. Copyright Prosci 2015. All rights reserved. Capturing Change Value that Depends on Adoption and Usage TransitionCurrent Future Current FutureTransition Expected benefits Consequences of poor adoption and usage is the ROI of change management 10
  11. 11. Copyright Prosci 2015. All rights reserved. Capturing Change Value that Depends on Adoption and Usage % of expected project benefits depend on adoption and usage is the ROI of change management 11
  12. 12. Copyright Prosci 2015. All rights reserved.12 CMROI Logic Flow questions
  13. 13. Copyright Prosci 2015. All rights reserved.13 “It is not the answer that enlightens, but the question.” - Eugène Ionesco
  14. 14. Copyright Prosci 2015. All rights reserved.14 questions 1. What are the organizational benefits and project objectives? 2. What is the relative contribution of each benefit/objective? 3. Qualitatively – how much depends on adoption and usage (All-High-Med-Low-None)? 4. Quantitatively – how much of the benefit do we get if NO ONE adopts and uses the change?
  15. 15. Copyright Prosci 2015. All rights reserved. Interactive Inside Look How will it work? 15 us you then Prepare – during the webinar think about if you could complete the fields of the CMROI Calculator (benefits, people dependency) Volunteer – and you take control of the mouse and keyboard on my screen (I’ll touch base before handing over the reins about audio) 1. 2. 3. Enter your data and see the results – you will enter 3-4 benefits and objectives, then assign a people dependency, then see the results in real. * be sure you are typing in general and non-identifying information These are the 4 questions to start preparing if you want to volunteer for the Interactive Inside Look
  16. 16. Copyright Prosci 2015. All rights reserved. What is the project trying to achieve? 0 500 Future Organizational Benefits Project Objectives Revenue Costs Profits Efficiencies Compliance Safety Process Excellence Customer Satisfaction Specific metrics and measurements for improvement How work will be different after the change 16
  17. 17. Copyright Prosci 2015. All rights reserved. 1. Benefit #1 2. Benefit #2 3. Benefit #3 4. Objective A 5. Objective B 6. Objective C 1. Benefit #1 People dependent: Low 2. Benefit #2 People dependent: Medium 3. Benefit #3 People dependent: High 4. Objective A People dependent: All 5. Objective B People dependent: None 6. Objective C People dependent: High 1. Benefit #1 People dependent: Low If NO ONE adopts, we get: 65% 2. Benefit #2 People dependent: Medium If NO ONE adopts, we get: 40% 3. Benefit #3 People dependent: High If NO ONE adopts, we get: 10% 4. Objective A People dependent: All If NO ONE adopts, we get: 0% 5. Objective B People dependent: None If NO ONE adopts, we get: 100% 6. Objective C People dependent: High If NO ONE adopts, we get: 5% How much depends on adoption and usage? 17
  18. 18. Copyright Prosci 2015. All rights reserved. CMROI Calculation Data Project Objectives 1. Meaningful use incentives 4 High 35% 2. One patient, one chart 6 High 25% 3. Billing and claim error reduction 6 High 35% 4. Physician communication 5 High 10% 5. Modernization of platform 3 Low 90% Organizational Benefits 1. Patient throughput and experience 9 All 0% 2. Lower cost, higher revenue 6 Low 75% 3. Risk and fine reduction 7 High 35% 4. Clinical best practices 3 All 0% 5. Patient empowerment 8 Low 65% EHR in ACME Health 18
  19. 19. Copyright Prosci 2015. All rights reserved. Results EHR in ACME Health Project Objectives 1. Meaningful use incentives 4 High 35% 2. One patient, one chart 6 High 25% 3. Billing and claim error reduction 6 High 35% 4. Physician communication 5 High 10% 5. Modernization of platform 3 Low 90% Organizational Benefits 1. Patient throughput and experience 9 All 0% 2. Lower cost, higher revenue 6 Low 75% 3. Risk and fine reduction 7 High 35% 4. Clinical best practices 3 All 0% 5. Patient empowerment 8 Low 65% 64% Of what you expect from this effort depends on employee adoption and usage Adoption contribution Installation contribution 100% 50% 36% 19
  20. 20. Copyright Prosci 2015. All rights reserved.20 CMROI Calculator Interactive Inside Look
  21. 21. Copyright Prosci 2015. All rights reserved. CMROI Calculator Snapshot • Cloud-based • Quantify contribution of adoption and usage • Tool flow follows CMROI logic flow • Multiple calculations, Multiple projects 21 CMROI Calculator $25 USD/mo. Full access, no obligation 14 day trial Free Trial Find in Available Resources Scroll below description to activate your trial TRIAL AVAILABLE
  22. 22. Copyright Prosci 2015. All rights reserved. Questions PICK ME! 1) brief description of project; 2) confidence on having data ready (1-5 scale); 3) audio option = [mic / headset / telephone]; 4) “YES” (to indicate you understand you are in control and you should only share what you are comfortable and able to share with our webinar audience) This is what you need to type into the question pane to volunteer: Interactive Inside Look How will it work? 22 you Volunteer – and you take control of the mouse and keyboard on my screen (I’ll touch base before handing over the reins about audio) 2.
  23. 23. Copyright Prosci 2015. All rights reserved.23 “The calculator helps bridge the discussion between what we do and the project results. “The CMROI Calculator is a valuable tool. It re-frames the conversation around the ‘people dependence’ of project benefits in a way that is visual and compelling. It clearly shows the impacts that change management can have and opens up an interesting dialogue about the role of active and engaged sponsorship.” As a result, Change Management funding decisions can be tied directly to benefit realization at the scale appropriate for the change initiative.”
  24. 24. Copyright Prosci 2015. All rights reserved.24 Prosci CMROI Calculator - Getting Started Log into the Portal. Activate CMROI Calculator free trial. Click “Get Started.” Add a Project (with name) or select an existing project from a different app. Click “Add a Calculation” then give your calculation a Name (you can do multiple calculations on a project) Select type of calculation: Multiple Benefit or Single Benefit
  25. 25. Copyright Prosci 2015. All rights reserved. Screenshot 25 Prosci CMROI Calculator Snapshot – What is the project trying to achieve?
  26. 26. Copyright Prosci 2015. All rights reserved.26 Prosci CMROI Calculator Snapshot – How people dependent are the benefits?
  27. 27. Copyright Prosci 2015. All rights reserved. Screenshot 27 Prosci CMROI Calculator Snapshot – Results and scenario analysis
  28. 28. Copyright Prosci 2015. All rights reserved. Interactive Inside Look How will it work? 28 you 3. Enter your data and see the results – * be sure you are typing in general and non-identifying information My screen … but you have mouse and keyboard controls And I will unmute you, if you are telephone or headset Benefits and Objectives Relative Contribution Qualitative people dependency Quantitative: captured if NO ONE changes 1. 2. 3. 4. Questions PICK ME! 1) brief description of project; 2) confidence on having data ready; 3) audio you are using; 4) “YES” (to accept) Remember what to type in question pane to volunteer
  29. 29. Copyright Prosci 2015. All rights reserved.29 Webinar attendees take control and conduct real-time CMROI Calculations
  30. 30. Copyright Prosci 2015. All rights reserved. Want to try your own calculations? You will need two windows open: Portal (browser) and Webinar (GoTo) 30 Your real time CMROI Calculation Prosci Webinar What you are watching right now If new, create account (5 minutes) If returning, log in Find CMROI Calculator in Available Resources Activate Free Trial (below description) Confirmation email with link New user link $30 USD/mo. http://portal.prosci.com Browser Copyright Prosci 2014. All rights reserved. webinar@prosci.com Prosci Change Management Webinar Determining Your Organization’s Change Management Maturity 1 GoToWebinar $30 / Month $300 / Year CMROI Calculator $25 USD/mo. TRIAL AVAILABLE

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    May. 10, 2017

Register at: http://www.change-management.com/webinars.htm. Delivered Feb 18 (11AM EST) and Feb 19 (4PM EST). Get an interactive, inside look at the new Prosci CMROI Calculator. Attendees get the chance to volunteer and interact directly, completing a real-time CMROI Calculation.

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