1. Tina Mayes
15110 8th Ave., Phoenix IL 60426
Home: 708-200-1129 - firstname.lastname@example.org
Service-minded Certified Testing Specialist with extensive experience in administrating various testto students ofall
backgrounds in a college testing center.
Pearson Vue Certified Test Administrator Motivational leadership style
Casas Certified Tester/ESL Professionaldemeanor
Report writing Self-directed
Inventory control Time management ability
Service-minded Ability to prioritize
Handled students effectively byidentifying needs, quicklygaining trust,approaching complexsituations and
resolving problems to maximize efficiency.
Successfully trained staff in alloffice systems and databases, policies and procedures while focusing on
minimizing errors and generating superior results.
Maintained status reportsto provide management with updated information for clientprojects.
Administrating various test for different subjects, certifications, and licensing programs.
September 2014 to Current
City Colleges of Chicago/ Olive Harvey College - Chicago,IL
Answered studentsquestionsand addressed problems and complaints in person,email,and via phone.
Offered exceptional customer service to differentiate and promote the schoolsbrand.
Oversawall daily operations of testing center needs at2 different locations.
Opened and closed the testing center, which included data entryof testing score,setting up computers for
varioustest, and materials needed for testing purposes.
Built studentsconfidence byactivelylistening to their concerns and giving appropriate feedback.
Offered direction and gave constructive feedback to motivate students.
Attended 2 team meetings each month to voice concerns and offer constructive feedback to others. .
South Suburban College