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734 E First St, Minerva, OH 44657 | H: 330-417-1117 | C: 216-409-9265 | email@example.com
Versatile ProjectManager with over 10 years’ experience,who thrivesin dynamic,challenging and fast-paced
professional environments. Assertive and enthusiastic with an unsurpassed work ethic looking for a challenging career
Manages multiple projects simultaneously, leveraging and motivating cross functionalteams,by setting clear
expectationsand proactively communicating on statusesand risks.
Managing multiple priorities Organized
Conflict resolution Results-oriented
Eye for detail Relationship building
Microsoft Office Suite Systems implementation
Process improvement Projectdevelopment and lifecycle
Identifying risks and Problem Solving Detail-oriented
MS Project 2013, Project Management Work flowplanning
Fundamentals, CAPM, MS Office, Wrike-PM
Software,Q360 CRM, PMBOK, Outlook
Streamlined and improved a project management process,creating increased productivity among the department.
This lead to increasing the number of projects closed in a 30 daytime period.
Lead the initiative to create a documentation program for capturing customer requirements, to help streamline the
upfrontgathering process, and creating a productive approach for delivering requirementsfor clients.
Project Manager 10/2006 to Current
Warwick Communications Broadview Heights,OH
Managed (7-10) concurrent small to mid-size projects. Demonstrating the ability manage projects effectively
across multiple team players.
Defined project deliverables and monitored status of tasks.
Drafted and approved project documents such as customer requirements,projectplans, resource roles&
responsibilities, timeline estimates and lesson learned.
Planned,scheduled and facilitated meetings,conference calls and presentations for projectteams,
management, and sponsors for system implementations.
Delivered status reportsto stakeholders for budgeting and planning purposes.
Drafted action plansand led meetings with departmentexecutives to reviewprojectstatusand proposed
Collaborated with cross-functional teams to draftproject schedules and plans.
Monitored team progressand enforced deadlines.
Served as the single point of contact for project scheduling and changes.
Executed proof of concept implementationsto validate productfeasibility.
Project Coordinator/Sales Assistant 06/2005 to 10/2006
Consolidated Communications Cleveland, OH
Main point of contact for project installations.
Coordinated scheduleswith client, and vendors
Responsible for gathering customer requirements, documenting and preparing materials for technical staff
Lead product trainer
Assist salesteam to organize lunch and learn events,vendor eventsand marketing materials
Customer Support Representative 05/2004 to 06/2005
Consolidated Communications North Canton, OH
Served asa liaison between customers and service technicians to help troubleshoottechnicalproblems.
Dispatched over 7 techniciansin NortheastOhio to complete customer issues.
Managed daily service operations and newinstallations throughoutthe organization.
Responsible for financial billing for supportrequests.
Took initiative to seek other opportunities where Icould be ofassistance to help complete projects.
High School Diploma: College Prep Courses 1998
Minerva High School Minerva,OH
Stark State/Kent State Canton,OH
Course study for BusinessAdminstration
Associates in Project Management/CAPM
Tri-C Westlake , OH
Coursework in Certification for Associates in ProjectManagment
Project Management Communiction Training
Case Western Reserve Cleveland,OH
New Horizons Cleveland,OH
Project Management Fundamentals
New Horizons Cleveland,OH
Member of PMI
Member Northeast Chapter of PMI
BusinessMember of Women'sNetwork of NortheastOhio- 2016 Recipient of the Women of Acheievement
Award. Thisis awarded to individuals who show:
High professional standards
Evidence of career and professionalgrowth
Significant/continuing contributions to the effective/efficient operation oftheir organization
Willingness to support/mentor othersin their businessor organization (especially other women)
Commitment towomen'sgrowth, leadership and influence
An active and genuine interest in the community