2. Outline
 Introduction
 Design principles
 Catalogue
 Institutions
 Process
 Integration
 Conclusions
 Recommendations
 Questions/discussion

3. Background of the project
 SEPAM Design Project, 7 ECTS
 4 project members, all SEPAM students
 Own project proposal
 April-June 2012

4. Introduction & delineation
 Rail winter problems: disruptions in the
past couple of years
 Delineation:
 Extreme winter conditions (5 days a year)
 Main Rail Network (MRN)
 Passenger Transport
 Only tracks (no signaling etc)
 Problem perspective: ProRail, focus on
MRN infrastructure, passenger transport

5. Problem definition
 Technical complexity:
 timetable
 switches and heating systems
 Institutional complexity:
 separation of NS and ProRail
 social acceptance,
 political pressure (& incentives)
 Proces complexity:
 many stakeholders
 a lot of interdependencies

6. Design principles
 Reliable MRN under extreme winter condition
 Robust MRN
 Easy adjustable MRN
 Affordable MRN
 Manageable implications for involved parties
 Performance indicators

7. Catalogue (1)
 Systematic overview of
action perspectives
and their effects:
Functioning Railroad
Switches and
TimeTable
Configuration

8. Catalogue (2)

9. Institutions
 Institutional incentives: add winter clause in
management- and transport concession and in the yearly
management- and transportation plans
 4 layers:
 Plan of action
 Process scheme
 Protocols
 Working arrangements

10. Process (1)
Meteorological
expert group
Proposition group Decision group
Technical expert
group
Financial expert group

11. Process (2)
 Round 1: The catalogue as a way to deal with winter
performance on the Main Rail Network
 Round 2: Long-term improvements to take to increase
performance
 Round 3: Short-term improvements to take to increase
performance
 Round 4: Extreme winter conditions, what are they?

12. Tensions
 Technical improvements vs. Investments
 Technical improvements vs. Concession
 Robustness vs. Flexibility
 Shared responsibilities (NS/ProRail)
 Social expectations vs. weather conditions
 Incentives vs. fines

13. TIP integration (1)

14. TIP integration (2)
 Delineation:
Randstad-only, robustness (number of switches)
 Tensions with the current concession
 Obligated number of trains per hour
 Obligation to keep companies connected to the MRN
 Interface with the HSL
tables

15. Conclusions
 A lot is already said and done
 High level of complexity
 Current policy is inconsistent
 Long term vision is presented in June 2012
 Catalogue provides a systematic overview of action
perspectives
 Institutions have to be aligned and adopted to include
winter performance indicators
 Cooperation is the key word to success

16. Recommendations (1)
Further research on:
 the support of NS/ProRail employees on solving
disruptions
 the incentive structure (performance indicators)
 the current fine system to encourage extensive solutions
 on the balance between reaching destination and level of
service
 collaborative decision making process

17. Recommendations (2)
To ProRail, NS and the ministry of I&E:
 define clear criteria for the introduction of the alternative
timetable
 define the tradeoff between the number of times the
alternative timetable is introduced and the level of
accepting risk on disruptions
 improve working processes
 ask further advice from NMa on cooperation between
ProRail and NS on this subject
 stick to your priorities

18. Questions and discussion

19. Railway Act Passenger Transport Act
Winter clause
Management concession Transport concession
main rail infrastructure main rail network
- art 2: quality, reliability and - art 6: to offer guaranteed passenger
availability of the main rail rail transport, on time, with a certain
infrastructure chance to have a seat, to deliver an
- art 3: the main rail infrastructure has adequate service level, inform the
to be in good condition and suitable passenger about the timetable
for rolling stock execution and offer clean trains
Winter clause Winter clause
b g
General administrative General administrative f
a measure or regulation measure or regulation
Specific for solving winter problems Specific for solving winter problems
c h
Management plan main rail Transportation plan main
infrastructure rail network
- relevant KPI’s: customer - relevant KPI’s: (customer
satisfaction, delivered train paths, satisfaction about) punctuality,
punctuality passenger transport, passenger punctuality, customer
punctuality main rail network, top 5 satisfaction about information during
least performing railway lines, arrival disruptions (in train and on station),
punctuality freight transporters customer satisfaction about
approachability of personnel,
customer satisfaction about having a
seat during the rush hour, transport
capacity during rush hour
Winter action plan Winter action plan
d e i j
Back to institutions
Daily operation Daily operation

20. Plan of action
Robust rail
infrastructure and
logistics plan
Reliable assets
Execute action plan
Set up a new
Evaluation previous Implement action during extreme
action plan for Fast recovery
winter and actions plan weather conditions
upcoming winter
in winter time
Adequate
adjustment
management and
customer
communication
Rail Rail Rail
contractors contractors contractors
Rail
contractors
Good customer
care
Back to
institutions

21. Process scheme
Determine how Other external
Fewer trains should
much trains should factors such as
drive
drive less disruptions
Impact for the
whole national National measures
network
Determine how Other external
Trains have to drive
trains should drive factors such as
a different schedule
a different schedule disruptions
Weather forecast No impact
Determine how Other external
Fewer trains should
much trains should factors such as
drive
drive less disruptions
Impact for only a
Regional measures
part of the network
Determine how Other external
Trains have to drive
trains should drive factors such as
a different schedule
a different schedule disruptions
Back to
institutions

22. Protocols
Make alternative Make sure all
rolling stock plan rolling stock is on
for the next day the right place
Start protocol Make sure all
Make alternative
alternative personnel is Start alternative
personnel plan for
timetable for the informed and on timetable next day
the next day
next day the right place
Communicate
internal and
external about
alternative
timetable
Make new capacity
Give free right
allocation plan for
trainpaths
the next day
Start protocol
alternative Start alternative
timetable for the timetable next day
next day Communicate
Enough available
internal and
personnel for fast
external about
recovery of
alternative
infrastructure
timetable
Back to
institutions

23. Working arrangements
The problem is
Problem solved
solved immediately
Discuss the
When a problem
problem at the
occurs
issue-table
Let an interface-
The problem
manager or Solve the problem
cannot be solved at
mediator solve the on a later moment
the issue-table
problem
External External
party party
Back to
institutions

24. Decision making group
Group Organization (Represented by) Role
Decision TU Delft – Department of Multi-actor Systems Proces manager
making (prof. mr. dr. Hans de Bruijn)
group
ProRail (Marion Gout-van Sinderen) Decision maker
NS (Bert Meerstadt) Decision maker
Ministry of Infrastructure and the Decision maker
Environment
(Melanie Schultz van Haegen)
Back to proces

25. Proposition group
Group Organization (Represented by) Role
Proposition TU Delft – Department of Multi-actor Systems Proces manager
group (prof. mr. dr. Ernst ten Heuvelhof)
ProRail (Jan Los) Discussant in all rounds
& secretary
NS (Erik Sigger) Discussant in all rounds
Ministry of Infrastructure and the Environment Discussant in all rounds
(Lidewijde Ongering)
Rover ( Arriën Kruyt) Discussant in round 1, 4
High Speed Alliance, Veolia, Arriva, Discussant in round 1
Connexxion, Syntus
Back to proces

26. Meteorological experts
Group Organization (Represented by) Role
Meteorological University of Wageningen Chairman &
experts (prof. dr. Bert Holtslag) meteorological expert
KNMI Meteorological expert
RIVM Meteorological expert
CNE Meteorological expert
Luchtverkeersleiding Nederland Meteorological expert
NS (department of service & operations) Practiced expert
ProRail (department of operations) Practiced expert
Back to proces

27. Technological experts
Group Organization (Represented by) Role
Technological Delft Centre for Systems & Control Chairman &
experts (prof. dr. ir. Bart de Schutter) technological expert
TU Delft – Department of Structural Engineering Technological expert
TNO – Department of Mobility Technological expert
Rail contractors Technological expert
(Strukton Rail, Asset Rail, Volker Rail, Bam Infra)
Rolling stock providers Technological expert
(e.g. Siemens, Alstom, Bombardier)
Experienced operators (e.g. Austrian or Swiss) Practiced expert
NS (Logistic, Material and Transport control) Practiced expert
ProRail (department of Control) Practiced expert
Back to proces

28. Financial experts
Group Organization (Represented by) Role
Financial Ministry of Infrastructure and the Environment Chairman & financial
experts (Jan Lintsen) expert
NS (department of commerce) Practiced financial expert
ProRail (department of Finance Practiced financial expert
Back to proces

29. Expansion options –
Driving a circle in the Randstad
 End-of-line railroad switches
end-of-line railroad why: Otherwise only shuttling is possible , with railroad switches at
switches the end-of-line small circles can be driven
Extra Effect on
# railroad # railroad Traveltime
transfers number of
Line switches switches reduction notion
(- is passengers (a
'single 'dubble (min.)
reduction) day)
Den Haag Centraal -
a 2 4 … … …
Gouda
b Leiden - Utrecht 2 4 … … …
only utrecht
Utrecht - Amersfoort (''beyond' is
c 1 2 … … …
(en verder) outside the
Randstad)
back

30. Expansion options –
Driving a circle in the Randstad
 Shunting yards
why: To change
Shunting yards
material
# railroad
Line Shunting yard condition
switches
d driving a circle in the Randstad 1 Utrecht b
e Amersfoort – beyond 1 Amersfoort c
f Den Haag Centraal - Gouda 1 Den Haag a
g Den Haag Centraal - Gouda 1 Utrecht b&d
3 lines around Alphen a/d Rijn (to Utrecht railroad switch
h 3 b&d
Leiden/Woerden/Gouda) Woerden, Gouda, Alphen)
back

31. Expansion options –
Driving a circle in the Randstad
 HSL
HSL why: other concession, currently obligation of ProRail
# railroad Traveltime reduction Extra transfers (- is Effect on number of
Line
switches (min.) reduction) passengers (a day)
i Rotterdam - Schiphol 1 … … …
j Schiphol - Amsterdam 4 … … …
back

32. Expansion options –
Driving a circle in the Randstad
 Line expansions (1)
Expansion options why: possibility to expand timetable, input for process
# Traveltime Extra
Effect on number of conditi
Line railroad reduction transfers (- is Advantage Disadvantage
passengers (a day;) on
switches (min.) reduction)
addition of Den 1 railroad switch for shunting
l Haag Centraal - 0 5 -1 15.000 connection lines yard, 2 end-of-line railroad
Den Haag HS switch
addition of Den 1 railroad switch for shunting
m Haag Centraal - 0 0 0 25.000 capacity yard, 2 end-of-line railroad d
Leiden switch
addition of 1 railroad switch for shunting
extra station is
n Hilversum- 0 … … … yard, decrease capacity for
served
Naarden Weesp quick AMS connection
addition of Den
line DH AMS centraal not included in
o Haag Centraal - 0 … … …
centraal-AMS circle
AMS (via Haarlem)
addition of Den
line DH AMS zuid not included in
p Haag Centraal - 3 … … …
centraal-AMS circle
AMS (via Haarlem) back

33. Expansion options –
Driving a circle in the Randstad
 Expansion options (2)
why: possibility to expand timetable,
Expansion options
input for process
# Traveltime
Extra transfers Effect on number of condit
Line railroad reduction Advantage Disadvantage
(- is reduction) passengers (a day;) ion
switches (min.)
addition of Schiphol -
q 0 … … … connection AMSzuid-Utrecht m
utrecht
connect the lines
r 4 … … … flexibility
around Leiden
connect line Den
Haag Centraal-Gouda
s 6 … … … flexibility + shunting yars connected
with a circle in the
Randstad
addition of 2 for end-of-line
t Hilversum-Naarden 0 … … … extra station is served railroad switches, 2
Weesp for shunting yards
Circle in the active = no shunting
u Randstad pass 4 … … … robustness yard, side effects on
Utrecht Centraal g, h, p
back

34. Sample Design –
Driving a circle in the Randstad
Back to TIP Integration