1. 20/20
Business
Consulting
Helping you
see your
business better
Email:
info@2020businessconsulting.com
Web:
www.2020BusinessConsulting.com
20/20 Business Consulting
provides a quick, effective
process for organizations to train
their employees and improve
their business outcomes.
Our objective is encouraging
employees to become engaged,
aware, compliant and focused on
the business results you need to
maintain your competitive edge
through customized training.
We specialize in skill
development in customer
service, building community,
diversity, performance
management and workplace
safety by utilizing video,
PowerPoint, case studies, and
role play.
We get employees on the same
page – your page!
About Us
20/20 Business Consulting will
collaborate with your
management team to design,
customize and deliver schedule-
friendly performance-based
learning events.
We offer a variety of scalable
workplace courseware solutions
to augment your investment in
your organization’s future
by identifying the skills,
outcomes and level of employee
engagement that will result in
improved workplace
performance.
Our courseware structure is
comprised of PowerPoint
content, commercially-
prepared videos, learner
activities, and your policies
and procedures. Learner
engagement is driven by
interactive discussion, role play,
or case studies.
Competency is measured by
post course quiz.
Services

2. Excellent customer service means
return customers and a great business
reputation.
Sexual Harassment
Your
business or
organization
wouldn’t
exist without
your
customers,
but the
demands of
daily activities and deadlines can get
in the way of good customer service.
Bullying, hostile behavior and sexual
harassment are not humorous or
insignificant and have no place in the
workplace. Such behavior creates
tension and compromises bottom line
productivity.
Respectful Workplaces
It’s not the workplace of generations
ago. It’s changing, becoming faster,
more challenging and more diverse.
Many of us find ourselves working
with coworkers that come from
different lifestyles, languages, values,
religions, and values. Combined with
strict deadlines, short staff, impatient
customers and longer work hours,
emotions are heightened.
This course will help your employees
obtain the skills they need to see that
courtesy and respect can and will
improve overall behavior, encourage
communications and help create a
respectful and therefore productive,
harassment-free workplace.
The OSHA Hazard Communication
Standard (HCS) requires
that employees who
work with potentially
hazardous chemicals
receive information
about how to use these
substances safely.
This course demonstrates ways to
prevent injuries and tests your
employees’ disaster preparedness.
Your organizational success depends
on getting your employees to meet
your expectations. Without proper
feedback and coaching it can be
difficult.
This course helps improve employee
performance and retention while
creating a more productive workforce.
Management
Health And Safety
Customized Solutions
Customer Service
Each of our training programs can be
customized for your specific needs. In
addition to the topics currently in our
portfolio, we will be happy to work
with you to develop programs to
address additional performance issues.