Vyom Labs Services for BMC Remedy, BMC BSM, BMC ITSM 7, BMC Service Assurance, BMC Service Automation, ITIL, IT Governance

1. The Complete ITSM Solutions Company

2. Vyom Labs
• Founded in 2003
• Head Quartered in Pune, India
• The Complete IT Service Management Solutions Company
having focused offering
– Trainings in ITSM
– Consultancy in ITSM
– Software for ITSM
• Delivered projects and trainings in 6 continents
• Offices in India and USA, local presence in many places via
partners worldwide
• Professionally qualified 200+ team in ITSM
• Vyom Labs is ISO 20000 certified company
www.vyomlabs.com

3. Vyom Labs: Training in ITSM
• EXIN Accredited ITIL Training provider
– ITIL Foundation: V2 & V3 & V3 Bridge
– ITIL V2 Service Manager
– ITIL Practitioner: IPSR and IPRC
– ITIL V3 Manager’s Bridge
– ITIL V3 intermediate Courses (In Progress)
• ISO 20000
– ISO 20000 Foundation
• COBIT
– COBIT Foundations
• Project Management
– PMP
• Vyom Labs is THE FIRST COMPANY in India which has got all ITIL
Accreditations on it’s own
www.vyomlabs.com

4. Vyom Labs: Consultancy in ITSM
Consultancy
ITIL
Assessment
Facilitated, Foundation, Focused, Full
Process Definition
ISO 20000 Consultancy
Consultancy till Per Certification Audit
Tools & Solution Build-up
ITIL V2 and V3 based consultancy projects completed
Projects range from Gap Assessment to complete ISO
20000 consultancy till pre certification audit
www.vyomlabs.com

5. Vyom Labs: Software for ITSM
• Vyom Labs is focused BMC Software Solution Partner
• BMC Software services (Worldwide)
– BMC Professional Services, Manager Services, Upgrade Services,
Support Services, Development services
• BMC Software Services in wide range of BMC products
– Service Support (e.g. BMC Remedy ITSM 7)
– Service Assurance (e.g. BMC Performance Manager, BMC Impact
Manager)
– Service Automation (e.g. BMC Configuration Manager)
• BMC Tool Sales
– BMC Software BSM tool sales
– Tool sales only in India
www.vyomlabs.com

6. Vyom Labs: Few Case Studies
• Project 1: BMC Remedy ITSM 7 Upgrade from
ITSM 5.x in large bank. Scope included
implementation, upgrade, customization and
support
• Project 2: BMC Remedy ITSM 7 implementation,
customization and support
• Project 3: BMC Performance Manager, TMRT,
BPM, BEM, SIM Installation, Configuration,
Integration and Support
• Project 4: BMC Configuration Manager, CMDB,
AIE, Remedy ARS – Verification and Validation
• Project 5: ITIL implementation and ISO 20000
consultancy
www.vyomlabs.com

7. Vyom Labs Differentiators
Pure play company in ITSM - BMC Remedy BSM services
and ITIL services
Unique methodology for rapid and accurate implementations
Compliance and Acceptance testing
Wide range of technology expertise – BMC Service Support,
BMC Service Assurance, BMC Service Automation, BMC
Atrium CMDB
Wide range of service offering – Professional Services,
Managed Services / Remote Support, Upgrade Services,
Training, Outsourced product development
Certified Talent Pool availability On Demand – team of 100+
consultants
Wide Reach – satisfied clients in North America, Africa, Asia
Pacific, Europe, Middle East
Complimentary Products – which help in implementation and
support
Cost saving – Cost saving up to 50%
www.vyomlabs.com

8. Client Speaks
We are extremely happy with the services provided by Vyom Labs for
BMC Remedy platform, CMDB and EIE product testing. We look forward
to more services from Vyom Labs.”
Nitin Mahajan
Senior Manager Product Dev.
BMC Software India
Just to inform you that we have been declared certified for ISO 20K as
well. A lot of credit goes to your efforts on getting these in line with the
requirements. Thanks for all your support
Mr. Anil Sane (Tech Mahindra, Principal Consultant,
Quality Management Group)
We are more than satisfied with the quality of your services. Vyom Labs
did a good job again and we are looking forward to many more trainings
with Vyom Labs
Monisha Kumar,
Training Coordinator,
Gulf Business Machines (IBM company in Gulf)
www.vyomlabs.com

9. Uday Birajdar
The Complete ITSM Solutions Company
Email : uday@vyomlabs.com
Phone : +91-2066321009
www.vyomlabs.com