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It's time to create a digital workplace that empowers people

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It's time to create a digital workplace that empowers people

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Oscar Berg's presentation from IntraTeam Event Stockholm 2018. An introduction to why the digital work environment needs to be transformed into a digital workplace that empowers the employees, and how it can be done.

Oscar Berg's presentation from IntraTeam Event Stockholm 2018. An introduction to why the digital work environment needs to be transformed into a digital workplace that empowers the employees, and how it can be done.

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It's time to create a digital workplace that empowers people

  1. 1. It's time to create a digital workplace that empowers people! OSCAR BERG, UNICORN TITANS IntraTeam Event Stockholm 2018 @oscarberg
  2. 2. ”A great guide for how your organization can plan and design the digital workplace for the future of work.” Jacob Morgan Best-Selling Author, Speaker, & Futurist ”A book that will make you rethink all you think you know about collaboration.” Martin White Intranet Focus Ltd
  3. 3. The future used to be so much better
  4. 4. 1931 Flawless broadband connectivity everywhere Autonomous flying car Mobiles with super-large screens you can actually hold in one hand
  5. 5. Drinks on demand Smart personal assistant Cool buttons to control everything Cool integrated dashboard Remote meetings that actually work 1945
  6. 6. So how did the future turn out?
  7. 7. PRETTY GOOD IN MANY WAYS
  8. 8. BUT AT WORK 1995 IS ON REPEAT PLAY
  9. 9. c OUR DIGITAL EXPERIENCES SHAPE NEW BEHAVIORS
  10. 10. EXPECTATIONS ABILITY CONSUMER ORGANIZATION ...RAISING OUR EXPECTATIONS ON ORGANIZATIONS 1995
  11. 11. EXPECTATIONS ABILITY CONSUMER ORGANIZATION ...CREATING A DISRUPTION GAP OPPORTUNITY FOR NEW ACTORS 1995
  12. 12. THE TWO THINGS WE KNOW FOR CERTAIN ABOUT THE FUTURE 1 2 The pace of change will increase Complexity will increase
  13. 13. In many professions people use up to 30 IT systems - and even more are being rolled out
  14. 14. of employees have physically attacked their computer or accessories
  15. 15. would rather clear the toilet than clean their email inbox
  16. 16. WHY BOTHER ABOUT EMPLOYEE ENGAGEMENT? 18% 40%HIGHER EMPLOYEE PRODUCTIVITY LOWER EMPLOYEE TURNOVER TOP QUARTILE COMPANIES FOR ENGAGEMENT VS THE BOTTOM QUARTILE
  17. 17. 1 2 3 Save money Shorten TTM Control Improve the employee experience...not! ROOT CAUSE #1: LACK OF PEOPLE-FOCUS
  18. 18. Management Business units IT Customer service Finance HR ROOT CAUSE #2: LACK OF OVERVIEW & COLLABORATION
  19. 19. So, how to tackle it?
  20. 20. "The rapidly changing environment in which we live makes effective leadership more critical than it has ever been. We are more in need of a vision or designation and a compass (a set of principles or directions) and less in need of a road map.” Stephen R Covey
  21. 21. PRINCIPLE #1 Efficiency Value creation
  22. 22. PRINCIPLE #2 Technology- centric People- centric
  23. 23. PRINCIPLE #3 Siloed Holistic
  24. 24. LOVE THE PROBLEM, NOT THE EXISTING SOLUTION
  25. 25. What about the vision?
  26. 26. WHY NOT LOOK AT THE PAST FOR ANSWERS? VIDEO MEETINGS VIRTUAL REALITY ROBOTS
  27. 27. MOBILITY CONTEXTUAL A SHARED COMMUNICATION PLATFORM
  28. 28. Seamless experience Big Data & AI Seamless physical-digital Virtual & Augmented Reality Situation-aware services TRENDS THAT SHAPE THE DIGITAL WORKPLACE Natural ways of communicating 1 2 3 4 5 6
  29. 29. SEAMLESS EXPERIENCE PAUSE-RESUME PERSONALIZED 360 VIEW SWITCH DEVICE 1
  30. 30. DIALOG VISUALVOICE NATURAL WAYS OF COMMUNICATING 2
  31. 31. 14 m | Straight down 04 m | Left turn | In room 23 Guidance to meeting in room 23. PROXIMITY SENSING NAVIGATIONLOCATION AWARENESS SITUATION-AWARE SERVICES3
  32. 32. SEAMLESS PHYSICAL-DIGITAL ACTIVITY- AWARENESS SPACE AS AN ACTOR CONNECTED SENSORS & DEVICES 4
  33. 33. BIG DATA & AI AWARENESS SIGNALSPATTERN RECOGNITION 5
  34. 34. VIRTUAL & AUGMENTED REALITY DIGITAL TWINS GUIDANCESIMULATION 6
  35. 35. THINK BIG BUT ACT SMALL
  36. 36. VISION ONGOING ITERATIVE PROCESS 3 7 Ways of working Service design & development Govern Coordinate Follow up Improve CHANGE PROCESS Digital capability
  37. 37. Success Failure Traditional process Iterative process FAIL FAST, FAIL OFTEN, FAIL CHEAP Here? or here?
  38. 38. HYPOTHESIS PROTOTYPE TEST INSIGHT CO-CREATE & ITERATE
  39. 39. “Make sure to have your workplace close to reality” Ingvar Kamprad, founder of IKEA HOW TO DO IT
  40. 40. Engaged & productive employees Happy customers or citizens Happy owners Easier and more fun to work together THE DIGITAL WORKPLACE

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