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New Way to Work Index Volume 2: Teams and Technology (English)

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Research: Do more successful teams have and use collaboration technology differently than teams that are less successful? See the results of Unify's latest New Way to Work (NW2W) study.

Contact us at (800) 765-6123 to schedule a consultation; or learn more at http://www.unify.com/nw2w

Publicado en: Tecnología, Educación
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New Way to Work Index Volume 2: Teams and Technology (English)

  1. 1. New Way to Work Index Volume 2: Teams and Technology June 2014
  2. 2. This survey, conducted in March and April, 2014, was designed to gain an understanding of which communication and collaboration tools team members have and use; and to understand if there is a correlation between team success and technology use. There is. 2
  3. 3. “Have it and use it” Copyright © Unify GmbH & Co. KG 2014. All rights reserved. 31% 56%Cloud file storage 19% 53%Mobile UC 35% 83%See colleagues’ availability 22% 61%Add video to a call 36% 86%Add screen-share to a call 47% 86%Enterprise IM 19% 67%Add someone to conference call 22% 56%Internal chat/social 11% 36%Tell me when 11% 50%One-Number Service 81% 26%See conference attendees The most successful teams have and use key communication and collaborations capabilities two to four times more than those who say their teams enjoy marginal or no success. Less Successful Very Successful 3
  4. 4. Put another way … Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Struggling teams appear to be ill-equipped for today’s virtual business environment. The majority of people on less successful teams say they don’t have these collaboration capabilities or have them but don’t use them. Cloud file storage Mobile UC See colleagues’ availability Add video to a call Add screen-share to a call Enterprise IM Add someone to conference call Internal chat/social Tell me when One-Number Service See conference attendees 14% 58% 19% 61% 11% 36% 19% 42% 19% 58% 17% 47% 6% 81% 8% 78% 14% 61% 14% 64% 3 56% 59% 78% 75% 86% 87% 64% 78% 61% 47% 81% 72% 4Have it but Don’t Use it Don’t Have it
  5. 5. These are the capabilities we studied and why they matter
  6. 6. Presence Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use it See colleague’s availability 35% 83% The ability to see if colleagues are available for a call, IM or email – just as in the office – is key to solving challenges on the fly. “Presence” was one of the first big features of unified comms, but it’s limited use is surprising – and strongly correlated with team success. Less Successful Very Successful 6
  7. 7. One Number Service Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use it One Number Service Being accessible outside the office is key in teaming. One Number Services means you publish just one phone number, then tell an application which phone to ring when someone calls. It provides control, while maintaining the healthy give-and-take of successful teams. 11% 50% Less Successful Very Successful 7
  8. 8. Tell Me When Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use it Tell Me When If you’re not in the office, it’s hard to just ‘catch’ someone when they’re open for a live conversation. Applications that allow you to be notified when a colleague becomes available for a call keep people connected – especially around sensitive and complex topics. 11% 36% Less Successful Very Successful 8
  9. 9. 81% 26% See who’s on a conference call Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use itIs it easier to be candid if you can see who’s on the call? Our last survey showed that the most successful team members speak as candidly on virtual calls as in the office. Perhaps the greater use of tools that show who else is on the call aids in candor that leads to quality collaboration. See conference attendees Less Successful Very Successful 9
  10. 10. Adding someone to a conference call Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use it15 years after the advent of unified communications, 40% of all respondents still can’t click to add someone to a call. The majority of collaboration on successful teams is spontaneous. So, it’s easy to see why ease of connecting correlates with team success. (In fact, more of our respondents can click to add web collaboration than to add a person to a call.) Click to add someone to a call 19% 67% Less Successful Very Successful 10
  11. 11. Adding video Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use itIn an earlier survey, 75% said it’s easier to collaborate when they can see others on the call. While the ability to click to add video to a call is fairly common among successful teams, nearly 80% of those on less successful teams either don’t have or don’t use it. 22% 61%Add video to a call Less Successful Very Successful 11
  12. 12. Screen sharing / Web collaboration Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use itScreen sharing, or web collaboration, is used by two- thirds of all our respondents. With such high availability, the gap in use by more and less successful teams is telling. 19% of those on less successful teams have it, but don’t use it; 42% don’t have it. Add screen-share to a call 86% 36% Less Successful Very Successful 12
  13. 13. Enterprise Instant Messaging Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use itBeing able to IM a colleague is a big part of being available to your team. IM’s can break through a meeting for quick approvals or direction. No wonder it’s the most used tool for all respondents – though nearly half of those on struggling teams don’t have or use it. Enterprise IM 86% 47% Less Successful Very Successful 13
  14. 14. Internal chat or social media Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use itOpen, informal, asynchronous chat is more than a trend driven by Millennials. It’s critical to engaging people with ideas, sustaining organizational learning when we’re not all in the office, and feeling like we’re part of something bigger than ourselves. Internal chat or social media 22% 56% Less Successful Very Successful 14
  15. 15. Mobile collaboration Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use itOverall, just one-third (34%) of all responders have the same access to these collaboration functions from company- approved mobile devices as they do in the office. Ironic, isn’t it, since so many of us need these tools specifically because we’re mobile. Mobile UC 19% 53% Less Successful Very Successful 15
  16. 16. 31% Cloud file storage Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Have it and use itThe ability to park a document in the cloud for access by colleagues and partners is an increasingly important factor in collaboration. More of our responders were likely to use a solution not sanctioned by IT for this function than any other. 56%Cloud file storage Less Successful Very Successful 16
  17. 17. What to do: Copyright © Unify GmbH & Co. KG 2014. All rights reserved. Learn If you have collaboration or unified communication apps, learn to use your tools. It matters. Evaluate If your tools are too hard to use, reconsider your selection. Unused tools add no value. Call Us Get a fresh look on collaboration tools, and let us show you how to make them count. (800) 765-6123 www.unify.com/nw2w 17
  18. 18. About the Study For each of 11 common unified communication and collaboration functions, we asked respondent to tell us if they: • Have it and use it • Have it but don’t use • Don’t have it Then we asked them to tell us if their virtual teams’ contributions to the business are:  Very successful (our benchmark cohort)  Reasonably successful  So-so  Not very successful  Not at all successful N=137 people from 8 countries in North America and Europe Study was conducted by Unify via email/online response No compensation was offered for respondents Copyright © Unify GmbH & Co. KG 2014. All rights reserved. } (our ‘struggling’ cohort) 19

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