2. Page -2-
Agenda for the session
What is KPI?
Developing KPI’s for your Startup
1
2
Open Q&A3
3. Page -3-
What are Key Performance Indicators?
1
2
Goal specific Metric
Key Indicator
Can be –
In raw numbers
Measure of Progress
change % etc.
4. Page -4-
5 SMART Conditions to Select a Good KPI
Relevant
Measurable
Achievable
Time Phased
Specific
“What you measure is what you get.” (Kaplan and Norton, 1992)
5. Page -5-
Agenda for the session
What is KPI
Developing KPI’s for your Startup
1
2
Open Q&A3
6. Page -6-
Designing effective KPIs
Set Your Business
Objectives or “Goals”
Identify the
Critical success
factors to
achieve those
Goals
Finalise your KPIs
that give you
straight
indication of the
performance
Use the distribution of each
metric to identify which are
both robust (reliable) and
sensitive (move with changes)
Settle on ideally one KPI per
success factor, or if necessary a
handful.