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Introduction to the
Company
Live Q&A Session with Rohit
Agarwal, Finance Head,
UpGrad
Page -2-
Agenda for the session
What is KPI?
Developing KPI’s for your Startup
1
2
Open Q&A3
Page -3-
What are Key Performance Indicators?
1
2
Goal specific Metric
Key Indicator
Can be –
 In raw numbers
 Measure of Progress
 change % etc.
Page -4-
5 SMART Conditions to Select a Good KPI
Relevant
Measurable
Achievable
Time Phased
Specific
“What you measure is what you get.” (Kaplan and Norton, 1992)
Page -5-
Agenda for the session
What is KPI
Developing KPI’s for your Startup
1
2
Open Q&A3
Page -6-
Designing effective KPIs
Set Your Business
Objectives or “Goals”
Identify the
Critical success
factors to
achieve those
Goals
Finalise your KPIs
that give you
straight
indication of the
performance
 Use the distribution of each
metric to identify which are
both robust (reliable) and
sensitive (move with changes)
 Settle on ideally one KPI per
success factor, or if necessary a
handful.
Page -7-
Balanced Scorecard – A renowned strategy management tool
Page -8-
Agenda for the session
What is KPI
KPI’s to track business health
1
2
Open Q&A3
Page -9-
Open Q&A
Write Your Queries in the Chat Window

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Live Q&A Session 10 with Rohit Agarwal

  • 1. Introduction to the Company Live Q&A Session with Rohit Agarwal, Finance Head, UpGrad
  • 2. Page -2- Agenda for the session What is KPI? Developing KPI’s for your Startup 1 2 Open Q&A3
  • 3. Page -3- What are Key Performance Indicators? 1 2 Goal specific Metric Key Indicator Can be –  In raw numbers  Measure of Progress  change % etc.
  • 4. Page -4- 5 SMART Conditions to Select a Good KPI Relevant Measurable Achievable Time Phased Specific “What you measure is what you get.” (Kaplan and Norton, 1992)
  • 5. Page -5- Agenda for the session What is KPI Developing KPI’s for your Startup 1 2 Open Q&A3
  • 6. Page -6- Designing effective KPIs Set Your Business Objectives or “Goals” Identify the Critical success factors to achieve those Goals Finalise your KPIs that give you straight indication of the performance  Use the distribution of each metric to identify which are both robust (reliable) and sensitive (move with changes)  Settle on ideally one KPI per success factor, or if necessary a handful.
  • 7. Page -7- Balanced Scorecard – A renowned strategy management tool
  • 8. Page -8- Agenda for the session What is KPI KPI’s to track business health 1 2 Open Q&A3
  • 9. Page -9- Open Q&A Write Your Queries in the Chat Window