Depending on your role, the word business transformation conjures a host of emotions. If you are an executive who has been asked to lead a business transformation program, it often means a career limiting move. If you are an architect – it often implies funds to do cool stuff and for project managers it often means we have job for next few years. As a CEO, you know it is necessary, but your chances of success are very very low. Purpose of this webinar is to share our experience , with the hope to establish common understanding, vocabulary and good practices, so it doesn’t have to become a career limiting move. In this webinar we will discuss: • The Need and Scope of Business Transformation • Essential Elements of Business Transformation • Common Points of Failure and How to Monitor Signs of Trouble Case Studies – example signs of trouble and corrective actions

1. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Business
Transformation &
Enterprise Architecture
The Open Group Webinars
http://www.opengroup.org/events/our-webinars
Jason Uppal, P.Eng. Open CA Level 3 Chief Architect
CEO – QRS and Chief Architect – clinicalMessage
Jason.uppal@qrs3E.com
Date: September 19, 2013

2. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Q1.2013
Q1.2012
1998
• Things change in hurry
• Market position is no longer
protected by geography or
national boundaries –
competition is everywhere
• Protection – be good … be
very very good everyday
• Running a business is almost
like a being on PGA tour,
need to perform every day
Business Transformation
What is the fuss about?

3. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Business Transformation
in simplest terms
Discontinuity : = Opportunity to re-
invent your Business Model irrespective
of the scope of change
1
Recognize
Discontinuity
2
Identify
Capabilities
Affected
3
Who needs
to be
inspired to
make and
leverage the
changes?
4
Results

4. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Consider a Scenario…
You work for a mid sized financial
services company, through
consolidation and acquisition, the
company is now operating in 6
states with a controlling interest in
an overseas company. With these
changes the current technology
landscape becomes complex:
• Costly to manage
• Not very agile
• Cannot leverage new technology
capabilities
• Long list of audit concerns…
Your company is looking for help.
Does it sound like your problem yet?
Not my problem!

5. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Boil the ocean, what is theoretically
possible… put it all in the cloud
Take Charge
• Improve cost, agility @ a level of
Risk the organization can accept
• Be accountable
Architect a roadmap and throw it
over the fence, with oversight

6. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
1. Preliminary Phase –
Identification of the architecture
scope and required information
2. Architecture Vision – What the
architecture will accomplish
3. Architecture Definition –
Determine all components and
causal relationship
4. Opportunities and Solutions –
Capture the leading opportunities
to implement the architecture
5. Migration Planning – Develop
the required transition
architectures
6. Implementation Governance
– Execution of the architecture
7. Architecture Change
Management – Assure that the
enterprise capabilities are
exploited as planned, -> val gen
TOGAF®
TOGAF ADM®

7. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
IT Architects
• Skills and experience in producing
architectures
• Appropriate technical skills and experience,
including technical breadth
• Disciplined, method driven execution
• Full lifecycle experience
• Leadership
• Strong personal and professional skills
http://www.opengroup.org/openca/cert/docs
/OpenCA_Conformance_Requirements.pdf
Business Architects
• Same as above
• Focus is on Business aspects as oppose
to IT
http://www.opengroup.org/certifications/professional/ope
n-ca/business-architecture

8. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
ITIL
COBIT
how do we combine methods
and skills?
Services Model

9. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
EA Services Model
Changes in the
Enterprise Ecosystem
Output: progress
towards the Vision
Operations

10. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Business
Transformation is
Necessary.
We have methods
and skills.
So why are we here?
Learning
Checkpoint

11. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
It is not working
When an Electronic Health Record
implementation fails, the cost isn’t just in
dollars; it is felt in human suffering

12. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Be a Starter
Be on the Sidelines
Choices are…

13. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Business Transformation and
Enterprise Architecture
Enterprise
Capabilities
Enterprise
Value
4.1
4.2
4.3
4.4
4.5
4.6
Summary of Services
4.2, 4.3: Exploit the
Capabilities -> generate
value
4.1: What capabilities
need to change to
respond to the known
opportunities
4.4: Roadmap –
Conceptual Architecture
4.5: Logical and physical
4.6: On-going support
All phases of the ADM
for each service are
completed

14. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Call to Action
you have the mandate
Capabilities Affected
Size of the Impact
• Configuration Change
• Design Change
• Architecture Change
• Rethink the Capability
What is your visible and
invisible competition
doing?
Value to the
Enterprise
Key Stakeholders
• Pain
• Unique Selling Proposition
• Compelling Event
• Champion
• Key Players
• Aligned Purchasing Process
• Operations
• Projects
4.2, 4.3: Exploit the
Capabilities -> generate value
4.1: What capabilities need
to change to respond to the
known opportunities
4.4: Roadmap – Conceptual
Architecture
4.5: Logical and physical
4.6: On-going support

15. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Signs of Trouble…
business transformation program
Staff
Disengaged
SMT
Unaccountable
http://dice.bcg.com/dice.html

16. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Come and Learn from your
Practicing Colleagues

17. QRS | business transformation
www.qrs3E.com The Open Group Webinar Series
Thank you
Jason.Uppal@qrs3E.com
http://www.qrs3e.com/strategy-and-execution-chasm/ http://www.qrs3e.com/htmlpages/educate.html