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CPHR and Yukon Competencies for Human Relations.pdf

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CPHR and Yukon Competencies for Human Relations.pdf

  1. 1. Self-rating key: 1 = no background or experience; 2 = some background or experience; 3 = demonstrated knowledge and experience; 4 = personal strength RPC/Skill ref Initial Self Rating Post Course Rating Provide Examples of Your Demonstration of the Competency 1.3.3. Implement practices and processes that encourage collaboration and maintenance of a healthy, inclusive and diversified working environment. 3 4 Conflict management is an important aspect of any company's success. The course development provided an opportunity to demonstrate the importance of this. Due to its ability to improve interpersonal relationships, increase productivity, and improve the overall workplace, it has significant benefits for managers and employees. 1.3.4 Provide support to individuals, teams and organizations to identify and achieve shared objectives. 4 4 Team collaboration helps teams brainstorm new ideas, complete ambitious projects, and reach their goals. Performing more work together than separately is the minimum benefit of a collaborative team. As demonstrated by each team member's facilitation process. 2.4.4 Be attentive to the needs of the team and build trust. 3 4 There is a mutual trust among people that encourages them to work together efficiently, optimally, and collaboratively. Taking risks, being creative, helping others, and communicating openly and honestly are some of their values. The trust between the members of all the groups was strengthened as a result of teamwork for over four weeks, even more so after receiving feedback from one of them. 2.8.1 Ability to gain the trust of others and guide them towards a common goal. 4 4 Trust promotes optimal performance, collaboration, and efficiency in the workplace. By taking risks, thinking creatively, cooperating, and communicating openly and honestly, they adopt a common purpose. Team members developed this skill as a result of trusting the facilitators during the execution of the group project. 2.8.2 Provide mechanisms that allow for rapid and effective team building. 4 4 All members should know and understand their common purpose and goals, so that mechanisms are in place to accomplish them. The techniques and tools necessary to achieve the objectives of the study were learned during the course duration. 2.8.3 Model behavior in effort to create and maintain a healthy work environment while leading authentically and with vulnerability. 3 4 Work environments that promote healthy work values each individual's skills and capabilities, minimizes differences and difficulties between people, and provides promotion tools for the benefit of everyone. In this way, conflict resolution enabled learners to learn to solve contradictions and confusion by exploring options for conflict resolution. 2.10.1 Ability to communicate and act with tact, and to ensure that the message is conveyed in an appropriate manner. 4 4 Information and feedback should be exchanged between team members to improve their performance. This course gave students the opportunity to learn techniques for improving communication and encouraging others to participate in conversations. 2.10.2 Understand the non-verbal behavior of the person to recognize the subtleties of the message. 3 4 When you use non-verbal behavior, you ensure that the listener understands exactly what you mean and is not distracted by unimportant details. During the course, participants learned how to identify moods of people, their inclination toward conflict resolution, as well as the influences of their cultural environment on their behavior. Instructions: The specific competencies developed in this course have been listed below. Use the scale described below to provide an initial self rating. At the end of the course you will re-visit this and re-consider your ratings. Has your rating changed? If so, provide examples of what you have learned. 1.3 Inclusion, Diversity and Human Connections: develop and implement practices that create connection, collaboration and work culture that is healthy, inclusive and embraces diversity 2.4 Leading Projects: Organize work, manage your own and others’ time, establish priorities and structure tasks and efficiently within deadlines. 2.8 Leadership: Take initiative and action to achieve shared outcomes, as an individual or by inspiring others. 2.10 Relational Intelligence: Forge positive relationships, establish meaningful connection and interaction with people, and develop self-awareness in regard to the impact on others.
  2. 2. 2.10.3 Concentrate on listening and grasping the totality of the information shared. 3 4 In a crisis or when discussing a sensitive matter, attentive listening can help both parties remain calm. In addition to having a better self-image, great listeners have higher self-esteem as listening goes a long way toward building a positive relationship. Thus, participants were able to demonstrate the importance of communicating information and ensuring its accurate interpretation during the course. 2.11.1 Ability to collaborate with colleagues and work collectively towards a common goal. 4 4 In order to build an excellent team, collaboration at work is essential. Collaboration leads to the development of new ideas, the implementation of ambitious projects, and the accomplishment of goals. It is evident from the teamwork involved in developing each facilitation that collaborative team members achieve more when they work together than they could achieve individually. 2.11.4 Motivate team members and ensure everyone has had their say when the situation requires it. 3 4 Employees who receive technical training are more likely to perform optimally in an organization. In order to feel valued and cared for, people need to feel satisfied with the company. As a result, business results will be negatively affected by the current working environment; employees won't be able to perform at a high level. A direct link could be shown between the level of employee motivation and the level of performance during the course. 2.11.5 Promote the flow of information within the group. 3 4 In order to succeed in the business world, companies must use effective systems to ensure a smooth flow of information, so that they may be more efficient, consistent, and customer-centric. Quality, quantity, and consistency are all factors that affect the information flow. Communication channels were therefore demonstrated in this course as being crucial. 2.11.6 Ability to convey information and adapt to the target audience. 3 4 Skills in communication allow people to communicate with one another. A successful agreement or negotiation depends on this element in the business environment. In this course, communication skills were shown to be essential for a company's participation and understanding of each individual. 2.11.7 Ability to communicate in a group setting that enhances feedback of others. 3 4 The team should share information and comments with one another to find out how members are doing and where they could improve. The course provided an opportunity to learn how to enhance communication and engage others in conversation through such methods. 2.11 Create and adapt clear messaging based on context and audiences, while arousing interest and enthusiasm through written visual and verbal media. Working collectively with others, inside and outside the organization, to achieve common goals and promoting the flow ofclear messaging and dialogue to create shared understanding.

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