1. VARUN GOYAL
B-38, Kalyan Kunj
Sector 49, Noida 201031
 +91-8360811663
 varungoyalfzr@gmail.com
Objective:
Looking forward to obtain progressive and challenging position, where I can use and enhance my
expertise to achieve Organizational goal.
Summary:
 ITIL V3 Foundation certified.
 6.8 years of experience in Telecom & IT industry with NOC & Information Security.
 My specialized technical skills includes: Project management, Active Directory, Exchange,
Windows 2003/2007, Citrix applications & Network monitoring.
 Good analytical, problem solving & communication skills.
Current Employer:
 Total Experience : 4 Years & 8 months
 Current Organization : NTT Data (Noida)
 Designation : Cybersecurity Co-ordinator
 Department : Information Security
Roles & Responsibilities:
 Responsible for providing consultation and service to business units, individuals and teams on
information security (IS)
 Responsible for providing education and awareness to internal business units, team members
and leaders as required
 Works individually as well as part of a team on both structured and unstructured assignments
 Defines and develops appropriate risk measures for ongoing reporting of program effectiveness
 Maintains Quality Assurance (QA) processes and governance over those processes
 Makes recommendations and assists inthe implementation of changes to strengthen processes,
procedures and compliance resulting in enhanced IS controls or reduced IS risk.
 Takes personal accountability to support the strategic direction of the program and
organization, by identifying opportunities to improve the program
 Support team meetings and assist in coordination of activities from information security
standpoint.
 Responsible as a Project facilitator for annual recertification performed on quarterly basis.
 Support overall process, assist in collection, formatting and verification of recertification
data, maintain process dashboard & provide daily status reports and track progress.
 Support / Follow up with Product Managers
 Maintain Project Plan, track progress against activities.
 Responsible for daily audit & weekly controls from the SOX audit standpoint.
 Document/oversee any change control activities.

2.  Critical Path analysis & status updates.
 Support database & production access recertification.
 Carry IT Audit/ IT Security reviews/ Vulnerability Assessment.
 Skilled in delivering projects on time from conception and development to detailed planning,
execution and final delivery ensuring customer satisfaction.
 Skilled problem identifier and trouble shooter with abilities to find and resolve errors, in early
stages to avoid time expenditures.
 Ensuring that the best possible levels of service quality and availability are maintained
according to the Service Level Agreement (SLA).
 User provisioning for different accounts – Creating and managing user accounts in Active
Directory. Providing On-call support for the emergency and high severity issues.
Clients Supported:
 Moody’s
 SCA (Surgical Care Affiliates)
 GPI (Graphic Packaging Information)
Previous Employer:
 Total Experience : 2 Years
 Current Organization : ALNMSI Joint Venture with Bharti Airtel Services
 Designation : Network Surveillance Engineer
 Department : NOC (Transmission)
Roles & Responsibilities:
 Monitoring of network on NMS, EMS, OP Manager, WUG, MRTG, UT provided by different
vendors.
 Fault rectification of various faults due to fiber and equipment in network at L1 support.
 Configuration backup.
 Uploading new network elements on NMS.
 Provisioning of new links as per customer orders.
 Coordinate with field engineers and provide telephonic support for fault rectification.
 Networking fundamentals; connecting to a WAN; basic security and wireless concepts; routing
and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies.
 Serve as a liaison between Field Team/NOC Team and client Staff/Internal Operation Staff to
gather outage information and resolve & Update information in Trouble Tickets.
 Responsible for Incident Management of all severity tickets (Sev-0, 1, 2, 3) accordingly using
BMC Remedy (Version 7.1.00).
 Responsible for Logging the call in the call logging tools & deploy it to the engineers & close
the call on time.
 Responsible for handling Hourly/daily/Monthly Incident report/ Trouble Ticket report/
Critical/Major Outage Report/Ring Collapse Report.
 Responsible for handling eCRM tickets online/ Converting eCRM tickets (REMEDY TICKET) to
remedy change/incident ticket in case of network issues.
Professional Qualification:

3.  B.TECH in Electronics & Communication from Shaheed Bhagat Singh College of Engineering And
Technology (Government College, Punjab) under Punjab Technical University (2010), with
76.60% aggregate.
Academic Qualification:
 10+2 from D.C. Model Sr. Sec. School under Punjab School Education Board (2006) with 60.4%
aggregate.
 10th
from D.C. Model Sr. Sec. School under Punjab School Education Board (2004) with 85.23%
aggregate.
Strengths/Core Qualifications:
 Exposure with IT risk issues or technical environments and ability to understand information
security controls and processes a plus.
 Strong communication and influencing skills.
 Ability to work in a matrix environment.
 Experience working with auditors and regulators.
 Superior skill in organizing, managing and interpreting data.
 Excellent time management skills, and the ability to prioritize and multi-task.
 Service-Oriented perspective.
 Experience with program management, process creation, QA, and implementation.
 Identifying process gaps and working on them to mitigate risks.
 Proficient at evaluating problems and quickly devising practical solutions.
 Customer Service Management.
 Complaint handling and resolution.
 Good Knowledge about the AD and application issues.
Rewards/Recognition:
 Awarded with performer of the month & You Shine awards several times for outstanding
performance within Organization.
 Honored by S. Prakash Singh Badal, Chief Minister of Punjab in class 8th
for scoring 87.5%.
 National player in Table-Tennis.
Personal Details:
 Father’s Name : Sh. Kamal Kishore Goyal
 Date of birth : 03r d
January, 1988
 Gender : Male
 Marital Status : Single
 Nationality : Indian
 Languages : English, Hindi, Punjabi
 Personal Interests : Listening Music, Cooking, Playing Table-Tennis, Cricket, Badminton
& Volleyball
Declaration:
I consider myself familiar with the aspects of Electronics and Communication Engineering. I am also
confident of my ability to work in a team.

4. I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Noida
Date: Varun Goyal