1. VARUN GOYAL
B-38, Kalyan Kunj
Sector 49, Noida 201031
Looking forward to obtain progressive and challenging position, where I can use and enhance my
expertise to achieve Organizational goal.
ITIL V3 Foundation certified.
6.8 years of experience in Telecom & IT industry with NOC & Information Security.
My specialized technical skills includes: Project management, Active Directory, Exchange,
Windows 2003/2007, Citrix applications & Network monitoring.
Good analytical, problem solving & communication skills.
Total Experience : 4 Years & 8 months
Current Organization : NTT Data (Noida)
Designation : Cybersecurity Co-ordinator
Department : Information Security
Roles & Responsibilities:
Responsible for providing consultation and service to business units, individuals and teams on
information security (IS)
Responsible for providing education and awareness to internal business units, team members
and leaders as required
Works individually as well as part of a team on both structured and unstructured assignments
Defines and develops appropriate risk measures for ongoing reporting of program effectiveness
Maintains Quality Assurance (QA) processes and governance over those processes
Makes recommendations and assists inthe implementation of changes to strengthen processes,
procedures and compliance resulting in enhanced IS controls or reduced IS risk.
Takes personal accountability to support the strategic direction of the program and
organization, by identifying opportunities to improve the program
Support team meetings and assist in coordination of activities from information security
Responsible as a Project facilitator for annual recertification performed on quarterly basis.
Support overall process, assist in collection, formatting and verification of recertification
data, maintain process dashboard & provide daily status reports and track progress.
Support / Follow up with Product Managers
Maintain Project Plan, track progress against activities.
Responsible for daily audit & weekly controls from the SOX audit standpoint.
Document/oversee any change control activities.
2. Critical Path analysis & status updates.
Support database & production access recertification.
Carry IT Audit/ IT Security reviews/ Vulnerability Assessment.
Skilled in delivering projects on time from conception and development to detailed planning,
execution and final delivery ensuring customer satisfaction.
Skilled problem identifier and trouble shooter with abilities to find and resolve errors, in early
stages to avoid time expenditures.
Ensuring that the best possible levels of service quality and availability are maintained
according to the Service Level Agreement (SLA).
User provisioning for different accounts – Creating and managing user accounts in Active
Directory. Providing On-call support for the emergency and high severity issues.
SCA (Surgical Care Affiliates)
GPI (Graphic Packaging Information)
Total Experience : 2 Years
Current Organization : ALNMSI Joint Venture with Bharti Airtel Services
Designation : Network Surveillance Engineer
Department : NOC (Transmission)
Roles & Responsibilities:
Monitoring of network on NMS, EMS, OP Manager, WUG, MRTG, UT provided by different
Fault rectification of various faults due to fiber and equipment in network at L1 support.
Uploading new network elements on NMS.
Provisioning of new links as per customer orders.
Coordinate with field engineers and provide telephonic support for fault rectification.
Networking fundamentals; connecting to a WAN; basic security and wireless concepts; routing
and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies.
Serve as a liaison between Field Team/NOC Team and client Staff/Internal Operation Staff to
gather outage information and resolve & Update information in Trouble Tickets.
Responsible for Incident Management of all severity tickets (Sev-0, 1, 2, 3) accordingly using
BMC Remedy (Version 7.1.00).
Responsible for Logging the call in the call logging tools & deploy it to the engineers & close
the call on time.
Responsible for handling Hourly/daily/Monthly Incident report/ Trouble Ticket report/
Critical/Major Outage Report/Ring Collapse Report.
Responsible for handling eCRM tickets online/ Converting eCRM tickets (REMEDY TICKET) to
remedy change/incident ticket in case of network issues.
3. B.TECH in Electronics & Communication from Shaheed Bhagat Singh College of Engineering And
Technology (Government College, Punjab) under Punjab Technical University (2010), with
10+2 from D.C. Model Sr. Sec. School under Punjab School Education Board (2006) with 60.4%
from D.C. Model Sr. Sec. School under Punjab School Education Board (2004) with 85.23%
Exposure with IT risk issues or technical environments and ability to understand information
security controls and processes a plus.
Strong communication and influencing skills.
Ability to work in a matrix environment.
Experience working with auditors and regulators.
Superior skill in organizing, managing and interpreting data.
Excellent time management skills, and the ability to prioritize and multi-task.
Experience with program management, process creation, QA, and implementation.
Identifying process gaps and working on them to mitigate risks.
Proficient at evaluating problems and quickly devising practical solutions.
Customer Service Management.
Complaint handling and resolution.
Good Knowledge about the AD and application issues.
Awarded with performer of the month & You Shine awards several times for outstanding
performance within Organization.
Honored by S. Prakash Singh Badal, Chief Minister of Punjab in class 8th
for scoring 87.5%.
National player in Table-Tennis.
Father’s Name : Sh. Kamal Kishore Goyal
Date of birth : 03r d
Gender : Male
Marital Status : Single
Nationality : Indian
Languages : English, Hindi, Punjabi
Personal Interests : Listening Music, Cooking, Playing Table-Tennis, Cricket, Badminton
I consider myself familiar with the aspects of Electronics and Communication Engineering. I am also
confident of my ability to work in a team.
4. I hereby declare that the information furnished above is true to the best of my knowledge.
Date: Varun Goyal