AS9100

1. 1
Scenario One
-Auditor John Hancock is reviewing control of non-
conforming material at The Great Widget Company.
The Great Widget Company has a separate locked
room where all non-conforming material is stored
until the material is dispositioned.
-During John’s review of the room he notices that
material dispositioned as scrap is placed in large
metal containers and the containers are then also
stored in the locked room. When John asks what
happens with the containers, he is told that the local
scrap dealer takes them away.
Should John:
• Show that The Great Widget Company is
conforming?
• Ask to see the customer approval of the current
scrap procedure?
• Write an NC?

2. 2
Scenario One
The Correct answer is C: Write an NC.
• John should write an NC because AS9100 Section
8.3 requires that scrap material be segregated until
physically rendered unusable.
• Currently The Great Widget Company segregates
their scrap but when it leaves their facility it has not
been rendered unusable.

3. 3
Scenario Two
• During an audit, you read the Management Review
procedure. It states they have defined measurable
objectives for productivity, Customer satisfaction, and
quality. When you ask to see the measures looked at
during a management review meeting, the Plant
Manager hands you a 3 inch pile of papers. As you go
through the information, you notice there are plenty of
charts, graphs, and pivot tables. Seems like this place
measures everything they possible can, but there are
no goals listed or explanations for trends going in the
wrong direction.
• The Plant Manager understands each chart and is
clearly involved, but when asked how he uses them to
drive improvement, or how he knows if he is meeting
his goals, he has no answer.

4. 4
Scenario Two
• You Should:
• A. Do nothing, the thoroughness of the
management review is evidence that it is acceptable.
Improvement, although desirable, is not required.
• B. Write an NCR because there has been no
improvement and therefore the management review
is ineffective.
• C. Write an NCR, as there is no evidence of defined
measurable quality objectives as stated in the
procedure.

5. 5
Scenario Two
• The Correct answer is C: Write an NC.
• AS9100 Section 5.6.1 states, in part “that top
management shall include assessing opportunities for
improvement of its effectiveness of it’s QMS.”
• The plant’s procedure stated they will have defined
measurable objectives for quality and none were found
during this review.

6. 6
Scenario Three
While auditing the purchasing department of Hector
Aircraft Components, you note that the purchasing
procedure, HAC 123, does not address positive recall
per AS9100 section 8.4.2 paragraph two, and the
company’s process does not address periodically
validating test reports for raw material in accordance
with section 8.4.2 paragraph three.
The QM, Hector, immediately corrects the master
purchasing procedure and saves the revised form in
the company’s electronic media. He demonstrates that
the master purchasing document, HAC Admin Form 01
now shows the requirement to validate test reports, and
that the procedure shows the positive recall
requirement.
You should:
A. Write an NC and accept it on site
B. Write an NC and leave it open
C. Do not write an NC because the issue has been
resolved
D. Follow up to see if the company actually uses the new
procedure

7. 7
Scenario Three
You should:
A. Write an NC and accept it on site
B. Write an NC and leave it open
C. Do not write an NC because the issue has been
resolved
D. Follow up to see if the company actually uses the new
procedure

8. 8
Scenario Three
The Correct answer is B: Write an NC.
• When a major component of the quality system is
missing, it requires an NC.
• Base on severity of NC, some NCs cannot be closed
on site