1. VENKAT RATNAM KALLAKURI. Email Id : venkat_kallakuri@rediffmail.com
BHEL, Hyderabad – 502032. Mobile : +91-9948055160
Objective:
Seeking a challenging position in a dynamic environment that focuses on
building strategic relationships with clients and promotes customer satisfaction
while achieving personal and company goals.
Experience:
Working with TATA Teleservices Ltd as a Team Lead: Carrier Relationship
Management. Overall 5 years of experience in Customer Support and Service
Operations.
Objective Statement – Develop and implement account plans that build a
strong and long-term relationship with clients.
Professional Background
1. TATA Teleservices Ltd. GP, Hyderabad. 2013 – Present
Team Lead: Carrier Relationship Management
Key Contributions:
• Strategic-relationship/partnership-building skills—research attentively,
solve problems creatively, and use tact and diplomacy to find common
ground and achieve win-win outcomes
• Strengthened working relationships with clients, utilizing excellent
communication techniques
• Has been trained in Multi Skills to meet the customer needs at TATA
Teleservices Ltd (TTSL)
• Resolving escalated customer complaints and issues, ensuring First
Contact Resolution. Analyze cases and providing solutions
• Proficient in Microsoft Word, Excel, Power Point, Microsoft Project and
Share Point
• Sharing Daily/Weekly/Monthly dashboards and performance reports
• Customer care skills- Solutions oriented and results driven attitude
• Business interaction to understand customer requirements
• Team Handling and leadership qualities. Strive for success and growth

2. • Explore and record all customer challenges as needed.
2. Amazon.com. Hyderabad. 2010 - 2013
Sr. Customer Support Executive (SME)
Key Contributions:
• Got promoted to Customer Escalation department in 4 months of time in
Amazon.com
• Worked in Escalation Kaizen project for UK to reduce customer effort
• Secure the Best Performer award in Escalation team
• Resolved escalated customer complaints and issues, ensuring First Contact
Resolution
• Utilized SalesForce.com CRM tool effectively for Customer Support process and
Kaizen Projects
• Pre and Post Sales Support & Order Fulfillment
• Maintain professional knowledge of company products, promotion updates, and
particular sales programs within CS-Marketing Team
• Sending Daily/Weekly reports to Customer Support Manager and Work Flow
Team.
Additional Information: Salesforce.com (CRM) skills:
• Knowledge in administering and configuring SalesForce.com CRM
application
• Proficient with Salesforce API data loader tools
• Created reports, both ad-hoc and template.
• Successfully integrated SalesForce.com with Excel and Outlook to generate
custom reports.
• Familiar in SQL and RDBMS
• Ability to diagnose and handle technical issues
Educational Qualifications:
• Post Graduation: Master of Computer Applications (MCA)
• Graduation: B.Sc Electronics.
Personal Details:
Name : VENKAT RATNAM. K
Date of birth : December 17, 1986
Marital status : Married
Languages : Telugu, English, Hindi
Alternate Email : venkat.kallakuri@gmail.com
Alternate Mobile : +91 7396736615.
(Venkat Ratnam.K)