1. Community
Meetup
Transform experiences
with automation and
conversational AI

2. 2
Vibhor Shrivastava
Community Manager
APAC
Chetak Shankar
Product Marketing
Cristian Belciu
Engagement Leader
Yusuf Yasin
Customer Success Manger
Team Slide

3. 3
1. Our hyperautomation platform
2. Why should I care about chatbots
3. What are the benefits of a chatbot
4. Where is this currently being used
5. Live demo of a real usecase
6. Lets build a chatbot
7. Q&A
Agenda

4. 4
A Robot for Every Person is Core to the UiPath Platform
Measure
Insights
Engage
Assistant
Action Center
Chatbots
Run
Attended Robots
Unattended Robots
Test Robots
Manage
Automation Cloud
Orchestrator
AI Fabric
Test Manager
Build
StudioX
Studio
Studio Pro
Document
Understanding
Discover
Automation Hub
Process Mining
Task Capture
Task Mining
Discover automation
opportunities powered
by AI and your people
Build automations
quickly, from the
simple to the advanced
Manage, deploy, and
optimize automation
at enterprise scale
Run automations through
robots that work with your
applications and data
Engage people and robots
as one team for seamless
process collaboration
Measure operations and
performance to align with
business outcomes

5. 5
The Chatbots Market is Growing as fast as RPA?
Chatbots Market
Global Chatbots market size to grow at
29.7% CAGR
2019 2024
USD 2.6
billion
USD 9.4
billion
MarketsANDMarkets Study: https://www.marketsandmarkets.com/Market-Reports/smart-advisor-market-
72302363.html?gclid=EAIaIQobChMIwISCzsOw6QIVzG4qCh3bDAjuEAAYASAAEgJL3PD_BwE
The chatbot market is expected to grow by
USD 1.11 billion during 2020-2024,
according to the latest market research
report by Technavio
- Businesswire:
https://www.businesswire.com/news/home/20200303005409/en/Gl
obal-Chatbot-Market-2020-2024-Advantages-Chatbots-Boost
Chatbots in the customer service segment
in particular is expected to be the fastest
growing market segment between 2019-
2026 with a CAGR of 31.6%.- Business
Insider: https://www.businessinsider.com/chatbot-market-stats-
trends?IR=T

6. 6
Intelligence – The AIInterface – The UI Integration – The SI
What is a Chatbot?
The interface between the chatbot
and a human through a messaging
app or a chat session on a company’s
website
The intelligence that provides the
chatbot the ability to understand and
solve customer queries and lean from
each interaction
The integration of the chatbots with
other systems and platforms to
access information from multiple
sources to answer the queries
A program you can interact with, through messaging apps, chat windows or off
late by voice.
Like Accenture* says, think of it as a combination of:
*Accenture: Chatbots in Customer Service

7. 7
Core Benefits
Easily bring AI into
customer requests
Engage employees
more productively
Converse with
UiPath robots
Teach your robots to talk with
Druid chatbots using seamless
bidirectional communication
Druid’s dynamic integration with
UiPath Platform brings
conversation capabilities to
UiPath robots allowing robots
and humans to interact using
natural language and process
the requests.
Delight your customers by
fulfilling their requests end-to-end
with UiPath Platform integrated AI
chatbots
Leverage the AI powered RPA
platform and the no-code
authoring chatbot platform
across all industries to automate
customer request fulfillment
involving modern or legacy
systems with the choice of cloud,
hybrid and on-premises
deployment.
Decrease the repetitive work
while empowering employees
with higher value work
Empower employees with
cognitive chatbots that prevent
employees from constantly
switching between different
applications (app fatigue) and
motivating them to do higher
value work leading to increased
efficiency.

8. 8
Our relationship with Druid
Aligned in strategic vision of a robot for every employee
First worked on customer
solutions together
2018 2019
Druid awarded UiPath’s
startup of the year award
2020
Forged partnership to serve
our customers better
Strategic alignment in
product roadmap

9. 9
Driving end user engagement | The power of straight through processing
250+ Pre-built, conversational AI templates
Ready to use pre-configured skills for business scenarios across multiple industries and roles
Flexible NLP
Powerful and yet flexible, to interpret and provide information
contextually. Offers one click NLP engine update.
On-Premises, Hybrid and Cloud
Rapid deployment (within 2 weeks) with the mode of
deployment you prefer
Medium of interaction
Most common social media channels including FB
Messenger, Whatsapp, WeChat, Slack, Web, Mail, Skype
PRE-Built AUTOMATIONS
NLP TECHNOLOGY
CHOICE OF DEPLOYMENT
MODE OF ENGAGEMENTLANGUAGE OF YOUR CHOICE
+
30+ Languages
Wide choice of languages for conversations including English,
Spanish, Chinese, German, French, Romanian, etc
Warm handoff to human
Seamlessly redirect chats to an agent based on conversation rules or user intent
LIVE AGENT HANDOVER

10. 10
Digital
Assistant
Auto-scaling unattended robot farm
User
Chatbot will route to
either Orchestrator or
attended robot.
CoE will develop and
publish attended
automations
Knowledge economy
Authentication &
authorization
Measure RPA's
impact
Measure RPA
Operations
Technology Stack

11. 11
Druid Case Study: Banking
Challenge
1. Chatbot authoring platform to speed up the digital transformation journey
2. Start with HR chatbot to cover Payslips, OnBoarding, Time & Attendance, Leave
Requests, Approvals, FAQ
3. Expand to streamline other operational processes
Location: Global
Department: Customer Service
Industry: Banking
Solution Results
1. UiPath Connector to extract data from legacy system
2. Integration with internal HR System
3. Deployed in MS Teams, FB Messenger and Intranet
4. More than 500 AI-assisted conversational flows to provide quick and accurate answers
34,000 Messages per month
600 AI assisted conversational flows
8,000 Employees connected via Teams,
Intranet & Facebook Messenger
Over 8000 employees in our offices now interact much
more easily with our HR department. Thanks to the
flexibility of this chatbot authoring platform we’re now using
it to deploy other bots which will streamline our operational
processes”
Gabi Mocan, Digital Technology & Innovation Director
“

12. 12
Druid Case Study: Healthcare
Challenge
1. Increase on-line engagement with patients
2. Increase the number of patients served
3. Reduce time-to-value of call center reps
4. Decrease time spend with repetitive tasks
5. Full GDPR compliant
Location: Global
Department: Customer Service
Industry: Healthcare
Solution Results
1. Maria, front-end chatbot integrated with Dynamics CRM system
2. Solution hosted on MS Azure cloud
3. Elastic Search integration to allow quick and flexible patient search
4. MS tech stack: MS Cognitive Services, ML, Bot framework
5. MyAccount integration
80% Digital engagement with call center
reps
10,000 Chat requests in the launch day
30,000 Chats per day to access medical
services
Maria recognizes a patient from our 3.5 millions electronic
medical records before routing to one of our 12 call center
agents. Call recording approval and GDPR validation saves
3 minutes per chat. That means we can manage more
patients in the same amount of time.”
Cosmin Panaete, Business Process Director
“