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Vickie Gray
(901) 833-6282
Vicgray100@yahoo.com
Experience
March 2014 – June 2015
Customer Service Representative
Dufresne Spencer Group Memphis, TN
 Answered the queue lines following the established critical performance measure
 Resolved customer service issues
 Checked status of merchandise and informed customers of all options
 Partnered with all areas of the organization to resolve critical customer issues
 Processed Extended Warranty Claims, researched customer issues and followed up with
customers daily
May 2013 – March 2014
Cash Applications Specialist – Temporary Assignment
NexAir Memphis, TN
 Received payments from electronic vendors
 Processed cash transaction balances
 Partnered with accounting department to ensure complete accountreconcilementby the
close of each month
 Monitored and posted incoming payments to corresponding customeraccounts
 Researched unknown deductions and account reconciliation
October 2012 – April 2013
Customer Service Representative – Temporary Assignment
Accountemps – Service Master Memphis, TN
 Provided telephone customer service in regards to products and services
 Maintained log of customer interactions & transactions, recorded details of inquiries,
complaints, comments and recorded resolution of complaints.
 Resolved service or billing complaints in a timely manner
 Conducted follow up on customer complaints to ensure resolution
February 2009 – December 2011
Medical Collection Specialist
Baptist Hospital Memphis, TN
 Process and re-work denied claims in a timely manner
 Informed patients of personal financial accountability in a professional and respectful
manner, collection of pass due amount
 Perform duties to act as a liaison between the Health plan and provider
 Self-pay deposits and patient balances from the patient/guarantor and documents using
the computer systems based upon department documentation standards
 Processed ICD-9 and CPT,UB04 forms
July 2007 – August 2008
Revenue Management Specialist
AT&T Mobility Dallas, TX
 Resolved customer issues regarding service or billing complaints
 Offered alternative solutions for customer retention
 Exercised judgement to protect & collect revenues and make appropriate adjustments to
customer accounts
June 2004 – December 2006
Route Accounting Specialist
Bimbo Bakeries Fort Worth, TX
 Maintained and documented complete, timely and accurate billing information for
assigned products
 Balanced batch summary reports for verification and approval
 Resolved escalated accounts payable issues
EDUCATION
August 2010 – Present Strayer University
Business Management

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Vickie Gray Resume 2015

  • 1. Vickie Gray (901) 833-6282 Vicgray100@yahoo.com Experience March 2014 – June 2015 Customer Service Representative Dufresne Spencer Group Memphis, TN  Answered the queue lines following the established critical performance measure  Resolved customer service issues  Checked status of merchandise and informed customers of all options  Partnered with all areas of the organization to resolve critical customer issues  Processed Extended Warranty Claims, researched customer issues and followed up with customers daily May 2013 – March 2014 Cash Applications Specialist – Temporary Assignment NexAir Memphis, TN  Received payments from electronic vendors  Processed cash transaction balances  Partnered with accounting department to ensure complete accountreconcilementby the close of each month  Monitored and posted incoming payments to corresponding customeraccounts  Researched unknown deductions and account reconciliation October 2012 – April 2013 Customer Service Representative – Temporary Assignment Accountemps – Service Master Memphis, TN  Provided telephone customer service in regards to products and services  Maintained log of customer interactions & transactions, recorded details of inquiries, complaints, comments and recorded resolution of complaints.  Resolved service or billing complaints in a timely manner  Conducted follow up on customer complaints to ensure resolution February 2009 – December 2011
  • 2. Medical Collection Specialist Baptist Hospital Memphis, TN  Process and re-work denied claims in a timely manner  Informed patients of personal financial accountability in a professional and respectful manner, collection of pass due amount  Perform duties to act as a liaison between the Health plan and provider  Self-pay deposits and patient balances from the patient/guarantor and documents using the computer systems based upon department documentation standards  Processed ICD-9 and CPT,UB04 forms July 2007 – August 2008 Revenue Management Specialist AT&T Mobility Dallas, TX  Resolved customer issues regarding service or billing complaints  Offered alternative solutions for customer retention  Exercised judgement to protect & collect revenues and make appropriate adjustments to customer accounts June 2004 – December 2006 Route Accounting Specialist Bimbo Bakeries Fort Worth, TX  Maintained and documented complete, timely and accurate billing information for assigned products  Balanced batch summary reports for verification and approval  Resolved escalated accounts payable issues EDUCATION August 2010 – Present Strayer University Business Management