1. Vickie Gray
(901) 833-6282
Vicgray100@yahoo.com
Experience
March 2014 – June 2015
Customer Service Representative
Dufresne Spencer Group Memphis, TN
Answered the queue lines following the established critical performance measure
Resolved customer service issues
Checked status of merchandise and informed customers of all options
Partnered with all areas of the organization to resolve critical customer issues
Processed Extended Warranty Claims, researched customer issues and followed up with
customers daily
May 2013 – March 2014
Cash Applications Specialist – Temporary Assignment
NexAir Memphis, TN
Received payments from electronic vendors
Processed cash transaction balances
Partnered with accounting department to ensure complete accountreconcilementby the
close of each month
Monitored and posted incoming payments to corresponding customeraccounts
Researched unknown deductions and account reconciliation
October 2012 – April 2013
Customer Service Representative – Temporary Assignment
Accountemps – Service Master Memphis, TN
Provided telephone customer service in regards to products and services
Maintained log of customer interactions & transactions, recorded details of inquiries,
complaints, comments and recorded resolution of complaints.
Resolved service or billing complaints in a timely manner
Conducted follow up on customer complaints to ensure resolution
February 2009 – December 2011
2. Medical Collection Specialist
Baptist Hospital Memphis, TN
Process and re-work denied claims in a timely manner
Informed patients of personal financial accountability in a professional and respectful
manner, collection of pass due amount
Perform duties to act as a liaison between the Health plan and provider
Self-pay deposits and patient balances from the patient/guarantor and documents using
the computer systems based upon department documentation standards
Processed ICD-9 and CPT,UB04 forms
July 2007 – August 2008
Revenue Management Specialist
AT&T Mobility Dallas, TX
Resolved customer issues regarding service or billing complaints
Offered alternative solutions for customer retention
Exercised judgement to protect & collect revenues and make appropriate adjustments to
customer accounts
June 2004 – December 2006
Route Accounting Specialist
Bimbo Bakeries Fort Worth, TX
Maintained and documented complete, timely and accurate billing information for
assigned products
Balanced batch summary reports for verification and approval
Resolved escalated accounts payable issues
EDUCATION
August 2010 – Present Strayer University
Business Management