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Jimmy Lee | True North at JP Morgan Chase: 14 Steps to Success In Life and Work
ADVICE FROM IIMMY LEE:
True North at JPMorgan Chase
14 Steps to Success In Life and Work
1) Character is everything. Use character as your true north. If a
client doesn't have it — we shouldn't bank them. If a partner doesn't
have it — raise your hand. As I. Pierpont Morgan said in 1912, “The ﬁrst
thing is character, before money or anything else. A man I do not trust
could not get money from me on all the bonds in Christendom. ”
2) Become known as a trustworthy person. Reputation is
everything. It’s the only thing you truly own. Always being honest
and truthful will help you be known as someone who is trustworthy.
3) Become great at your craft. It's good to be versatile, but even
better to be an expert in something. Getting to that point is equal
parts on-the-job experience and relentlessly honing your craft.
Become great at what you do.
4) Relationships matter. Leam how to build and maintain them.
You will meet a lot of people in your life and career. I always tried
to establish a personal relationship with each one who I liked and
respected. This includes partners, clients, competitors and more. In
a long career you will ﬁnd this kind of network will pay dividends
over and over.
A special type of relationship is the mentor. I have always had
several mentors. Ideally, they are a little older (but don't have to be)
and not all from ]PM — or even business. Today my mentors are
Iamie Dimon, Iack Welch and Dick Farley — my track coach at
5) Develop good judgment and learn how to make the right.
decision. Business, like life, is a series of decisions — big and small.
Learn the process of how to make good decisions. Become skilled
at pattern recognition - do an enormous amount of analysis on your
own — and trust your gut. I will wait to make my biggest decisions
when my brain and gut are aligned. Have the conﬁdence to make
the tough decisions, even if it means we won't get a deal or a fee or
please the client.
6) Learn how to resolve conflicts. You will face many conﬂicts
in your life and your career. Sometimes it will be a problem that
develops with a close friend or a partner. Sometimes it will be a
problem that develops between you and your boss — a peer or
someone who works for you. And, sometimes it will be a problem
that develops between you and a client. The only way I know how
to successfully resolve a conﬂict with another person is to sit down
J PMORGAN CHASE & Co.
with them in person, in a respectful way. You must have the courage
to speak the unvarnished truth. If you're the one who’s at fault — and
I've never seen a conﬂict where both of the parties weren't at fault —
then make sure you admit it and apologize upfront. The sooner you
have this face-to-face conversation with the other person, the sooner
you ﬁx the problem. And, the longer you wait, the larger the problem /
becomes and the harder it is to ﬁx Conﬂict resolution is all about
communicating in an open and dead honest way — in person — not on
the phone and never by email.
7) Family comes ﬁrst. Family comes ﬁrst — always. One of the
best parts about being successful is celebrating it with your family.
Nobody ever retired wishing they spent more time in the ofﬁce.
8) Be crazy organized and prepared. Managing your time is
critical to being more efﬁcient. Make every meeting count, keep a
to—do list and return all calls and emails within 24 hours. Know what
is important and what isn't. Priorities matter. Know the 5 “P's”:
Prior Preparation Prevents Poor Performance.
9) Be the person everyone wants to work with. Be the colleague
you want others to be to you — a trusted partner, advisor and team
player. Be respectful, thoughtful and humane in your daily work and
communication — oral and written.
10) Develop great working habits. See Iimmy Lee Work-Habit
11) Learn how to win gracefully and pick yourself up when
you lose. In every life there are wins and losses. When you win, act
gracefully and with humility — like you have been there before —
and thank those who helped you. When you lose — and the great
ones lose many times (Babe Ruth held the MLB record for most
strikeouts), acknowledge your mistake, ﬁgure out why you made the
mistake, come up with a plan to ﬁx the mistake and then get back
on the ﬁeld.
12) Treat everyone you meet with respect regardless of their
walk of life. You will meet people from all walks of life. Treat them
all the same from the biggest -‘to. the smallest, and when you have the
opportunity, give someone who needs help a lending hand. Everyone
wants a shot at the title — whatever that may mean to them.
13) You work for ]PMorgan Chase & Co. The best bank in the
world. Be proud. It is a privilege and an honor. Carry the torch high.
14) Dream big. Inspiration is everywhere, but it's up to you to ﬁnd
it. When you do, use that inspiration to motivate yourself to achieve
"Climb high, climb far, your goal the sky, your aim the star. ”
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