Would you like to create a culture in which data plays a central role in every major conversation? Would it be beneficial if your entire organization subscribed to a data-based truth, and facts drove decisions? Would you like to use analytics in a way that makes a measurable difference to the delivery of care? Jason Pincock, Chief Executive Officer of DynaLIFEDx says, “When you enable your team with the right tools, they come up with answers and solutions, far beyond what their managers could have asked for.” In this presentation, Jason discusses the power of analytics to support real-time decision making and develop a data-driven culture. You’ll learn how to: • Develop a culture of transparency and accountability • Solve problems and make decisions based on real-time data • Create an empowered frontline staff that uses analytics every day

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Building an Analytics Empowered
Culture
Jason Pincock, CEO, DynaLIFEDX

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Jason Pincock
CEO, DynaLIFEDX
• Certified Management Accountant
• Graduate of Queens Executive Program
• Member of Institute of Corporate Directors
• Creator/driver of innovation and strategy
• Participates in biotech industry groups
• Member of various committees and boards

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Agenda
• DynaLIFEDX: The Organization
• Report Cards and Accountability
• Transparency of Operations
• Analytics Empowered Culture

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About DynaLIFEDX
• Part of an integrated service providing a full spectrum of testing for
dozens of hospitals, including large acute care, regional, and
community hospitals
• Provide AP, Micro, and other lab testing, referral, consultation, and
support services to more than 150 hospitals and health centers
• Operate a large referral lab in Edmonton
• Operate labs in regional and rural hospitals
• Employ 1,200+ dedicated, professional laboratory staff and 40
pathologists, medical microbiologists, biochemists, and other
medical laboratory specialists

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DynaLIFEDX

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DynaLIFEDX

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Driving Innovation in Lab Medicine
DynaLIFEDX has consistently offered a forward thinking approach
throughout its history and continues to develop and implement
innovative solutions.
We always strive to find new tools rather than increasing the number of
hands we need to deliver our expanding volume and scope of service.

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ü Accountability
ü Demonstrating value
ü The dashboard & performance
Report Cards and Transparency

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Accountability With Your Clients
Have you ever met an A student afraid to bring their report card home?

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Performance Scorecards
70%
75%
80%
85%
90%
95%
100%
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z AA
%ofwaittimeswithindefinedtimeframes
Patient Wait Times in Collection Centres - March
2014
<30 minutes <60 minutes <90 minutes <120 minutes

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Quality Scorecards

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Capacity Scorecards
Previous configuration
(organic growth model)
Addition of third Centaur
(organic growth model)
0%
20%
40%
60%
80%
100%
120%
140%
0.E+00
1.E+06
2.E+06
3.E+06
4.E+06
5.E+06
6.E+06
7.E+06
8.E+06
9.E+06
1.E+07
2009 2010 2011 2012 2013
%ofusedcapacity
VolumeofTests
2 Advia + 2 Centaur Analyzers
Advia Centaur % Advia % Centaur
0%
20%
40%
60%
80%
100%
120%
140%
0.E+00
1.E+06
2.E+06
3.E+06
4.E+06
5.E+06
6.E+06
7.E+06
8.E+06
9.E+06
1.E+07
2009 2010 2011 2012 2013
%ofusedcapacity
VolumeofTests
2 Advia + 3 Centaur Analyzers
Advia Centaur % Advia % Centaur

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What is really going on?
• Recording the dashboard
• Tracking performance
• Using data to manage
• Analyzing trends
Transparency of Operations

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Targeted Quality Monitoring

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Turnaround Times

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Client Supply Orders vs. Volume

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Supply Utilization by Location

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Public Health Surveillance

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Logistic and Transport Planning

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Staff Scheduling to Volume

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Analytics Empowered Culture
Case studies in changing culture
• Empowering frontline staff
• Analytics in every day
• Using analytics to predict

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Measuring the Impact of Automation on TAT
Traditional
Microbiology
Primary
Culture
Sub-­Culture
Pathogen
Identification
Antibiotic
Susceptibility
Total time
to Report
1 – 2 days 1 day 1 day 1 day 4 -­ 5 days
Microbiology
Automation
Primary
Culture
Path ID and
Susceptibility
Total time to
Report
18-­25 hours 20-­24 hours 1.5 to 2.5 days

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Staffing Matches Demand
• Staffing scheduled to align with specimen arrival and ready to read times allocated across 24/7
• Allows for steady distribution of work and improved TATs

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Quality Benefits Achieved
Improvements include:
• Improved TAT
• Error reduction
• Standardization built in to each
step
• Streamlined SOPs support
standardization
• Patient and staff safety
• Antibiotic stewardship enhanced
Analytics is not just about looking in the
past and establishing trend lines. There’s a
real ability to apply analytics to changing
behavior in the moment.

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Empowering the Patient Service Center

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Your car also has a real-­time dashboard
But you would still never drive using only the rear view mirror and the
road already traveled.

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Your windshield is bigger than your rear view mirror for a reason. What
is coming is far more important than what was.
Analytics can help you do that.

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Thank you
Click to watch on-­demand webinar
(https://goo.gl/eRPjvu)