1. 1
VIKAS KUMAR PANDEY,
H.No. 204, B- Wing,
Rashmi Pink City ,Phase- I
Naigaon (E), Palghar
PALGHAR - 401208
Contact no : +91 9763356087
Email Id:- kumarvikas889@gmail.com
RESUME
To work in a professional & challenging environment where I can contribute to the best of my skills and utilize
all my talents while providing a significant contribution to the industry through dedication and perseverance. I
am willing to work as a key player with team spirit in a creative environment.
I firmly believe in planning and resourceful time management. I have a passion for learning new concepts and
open to new ideas. I am confident that both my skills and personal attributes can effectively contribute to the
team as well as the organization.
Strengths
 Logical Thinking
 Positive Thinking, Fast learner and ability to adapt in any kind of environment.
 Good as a Team Worker as well as Team Leader
Qualification Institute Year Board/University
S.Y. B Sc IT Sikkim Manipal University 2015 SMU
H.S.C. S. S. S. M. S. Inter Collage Govind Pur
Madhav, Rae Bareli, U.P. : 229001
2010 Uttar Pradesh Board
S.S.C S. S. S. N. Inter Collage, Rae Bareli,
U.P.: 229001
2008 Uttar Pradesh Board
JCHNP – Jetking Computer Hardware & Networking Professional
Employer Designation Period
Klow Computer &
Communication PvtLtd
Field Desktop Engineer Feb 2013 To May 2014
Global Innovsource PVT
LTD
Desktop Engineer June 2014 To July 2015
CAREER OBJECTIVES
WORKING EXPERIENCE
PERSONALSKILLS
ACADEMIC CREDENTIALS
EXTRA QUALIFICTION

2. 2
1. CompanyName - Global InnovsourceSolutionsPvtLtd.
Site: - Ugam SolutionsPvt.Ltd.
Designation: - DesktopEngineer L1
 Install & Troubleshoot Operating systems: - Win XP Professional,Windows 2007 And Windows 2008.
 Responding And Answering Call of IT Service desk as well as E-mail.
 Handling Ticket in Service desk Ticketing tool as per the company SLA Policy.
 Knowledge of Crated New User Accountas well as Exchange outlookaccountin Server.
 Remote Support to Other locations via Govarlan Remote control,RDP and Team viewer.
 Install & troubleshooting of network as well as USB Printers.
 Configure Microsoftoutlookas well as troubleshoot outlookrelated issue.
 Troubleshooting of computer hardware and Network Related problem in Desktop as well as Laptop.
 Configure & Troubleshooting wireless Network.
 Handling Projectorand Video conferencing Device.
 Configured E-mail in Blackberry & I-Phoneand Any Android mobile.
 Understanding of Asset inventory Record process, Movement Etc.
 Troubleshooting Domain network related issue.
2. Company Name : - Klow Comouter & Communication Pvt Ltd
Site: : - Same as Above
Designation : - Field DesktopEngineer
 Install & Troubleshoot Operating systems: - Win XP Professional & Windows 2007.
 Install & Troubleshoot of any mail client ex:- MS-Outlook 2003, Ms-Outlook-2007&MS-Outlook
2010,
 Install & Troubleshoot application related issue.
 Remote Support to Other locations via Ammyy Admin and Team viewer.
 Install & troubleshooting of network as well as USB Printers.
 Install Configure & update of McAfee, Quick heal, Symantec, Kaspersky antivirus and Etc.
 To take backup & restore data
 Wireless Networking.
PROFESSIONAL EXPERIENCE DETAILS

3. 3
Name : Vikas Kumar Pandey
Date ofBirth : 13th Jan 1994.
Father’sName : Mr. Krishna Kumar Pandey.
Sex : Male
Marital Status : Unmarried
Languages : English and Hindi
Nationality : Indian
Interest and activities : Surfing Internet, playing Cricket, Football And listening music
I hereby declare that all the above information furnished is true to the best of my knowledge. I can ready to
Produce any of original certificatesof the above mention qualification whenever required.
PLACE : MUMBAI
DATE :
(Vikas Kumar Pandey)
DECLARATION
PERSONALDETAILS