1. Vikash Kumar Singh
Mobile : +91 9004098883
Email : dushyant_singh1@hotmail.com
Profile Summary
 Dynamic professional with over 11 years of experience in the Banking Industry
 Vast experience in Product Development & Management for the Mobile Banking Channel
 Expertise in handling initiatives on Mobile banking/payments, mobile wallets/IMPS
 Competence in building products for the Internet & Mobile banking platform
Key Functional Strengths
Product Development & Product Management
 With 6 years of experience in Digital Banking have gained expertise in understanding micro and
macro level activities to build and manage products for the mobile platform
 Handling product from inception stage to its roll out and market sustenance
 Possess business skills in Project Management as well as in problem solving and customer
relations
 Identifying process gaps and driving process re-engineering/automation initiatives for customer
service enhancement, reduction in TAT
 Monitoring overall functioning of the processes; identifying improvement areas and implementing
measures to maximise customer satisfaction level
 A keen planner & implementer of various transaction process/systems of the company both at front
end and back end
 Eye for details helps in investigating, planning, managing and executing implementations of
emerging technology initiatives
 Strategise activities for `customer engagement program'
Collaborative & Self Starter
 Creative and aggressive self-starter with integrative thinking skills
 Ability to work independently as well as collaboratively to strategise and drive organization
objectives
Professional Experience

2. ICICI Bank Ltd, Mumbai (11 years) January 2004 – till date
Product Manager – Mobile Banking/Payments /IMPS Payments July 2009 till date
 Leading launch of Market driven Mobile Wallet/Payments product life cycle to make financial
services available to large un-banked strata in collaboration with telecom partner acting as BC
 Conceptualized and defined Mobile Payments product feature requirement and led Mobile
Payments technology platform evaluation.
 Successfully launched Mobile Payments product like ICICI Bank Mobile Money in tandem with
Vodaone mPESA, Aircel Smart Money and various BC enabled Domestic Cash Remittance
Services
 Product & Process Note approval for Mobile Banking from various internal stakeholders within
ICICI Bank.
 Involved in development & launch of ICICI Bank Mobile Banking Application (iMOBILE)
 Enabled payment options on Mobile application like within Bank & outside Bank Funds Transfer,
IMPS
 Working with designers for UI/UX work on mobile apps
 Drafting/supervising of detailed business requirement document
 Functional and UX testing of Mobile Application
 Liasoning with various business/development teams and vendors to ensure bug free and timely
delivery of projects and for technical issues resolution
 Managing AML reporting
Assistant Manager – Internet Banking Products July 2008 to July 2009
 Collaborate with Retail Product and business teams to gather requirements to introduce new
features to internet and mobile banking products
 Design products while considering the business implications and prospective enhancements;
Coordinated with all stakeholders for its requirement gathering, documentation and delivery
 Prepared detailed use cases to include all the functionalities required for the application
 Analyze the requirement and design the flow for user interface
 Contributed to the project by providing inputs for an easy to use interface, business logic to
automate the application
 Acted as a Product Expert to answer all the queries of development team
 Quality Testing and Customer Service
 Liasoned with various business teams, development teams and vendors to ensure bug free and
timely delivery of projects and for technical issues resolution; on certain occasions interacted with
the customers directly to diagnose the issue
Key deliverables:
• Launched 'Self Service Options' for Retail Liabilities & NRI Customers on the Internet Banking
Channel
• Core Team Member of India's first Online Banking Site www.b2.icicibank.com
• Individually developed India's first Online Account opening Module
• Core Team Member India's first Tablet Account opening Module

3. • Online Password Generation for all the Internet Banking Customers
• Online Provision of User Id for Internet Banking Customers
Senior Officer – Projects & Automation Team December 2003 to June 2008
 Conceptualization, Planning, Execution of various Projects on Alternate channels
 Business development & transition of contacts to cost effective channels
 Development of Retail Liabilities Products by Identifying Process Automation & by simplifying
existing process
 Define, Manage and Control test plans to ensure zero production defects for the implemented
solutions
 Project Documentation, hand-over, Training & Sign-off
 Feedback and customer satisfaction post implementation
 Impact analysis of the project launched
 Dealing with core banking systems like Finacle FCRM
Key deliverables:
• SMS Banking for ICICI Bank Customers last 5 transaction / Balance
• A PIN generation on IVR
• Voice Mail feature & Speech Recognition on IVR
• Migration from Siebel CRM to Finacle CRM
• Proactive communication of request resolution to Retail Liabilities & Asset customers by an
SMS / E-mail trigger on closure of Service Request
Standard Chartered Bank Ltd Jan 2003 to Dec 2003
Graphic Ocean July 2002 to Dec 2002
Team Leader, Marketing Executive
 Managing a team of 5 Officers
 Achieved business targets for the year
 Ensure resolution of all cases within 48 hours
 Create plans to increase operational efficiency
IT Skills
 Diploma in system Management From Aptech
 Certificate course in Information Technology From C.M.C
 Certificate course in Embedded Web Technology From Zap Infotech
Professional Achievements

4.  Finnoviti award for Banking Innovation 2014 –15 – Project TapnPay (NFC based Payments)
 Rated “1” (top 5% of the employees rated in the Bank) consecutively in performance evaluations in
March 2006, March 2007, March 2008, March 2009 , March 2010, March 2011 , March 2013 ,
March 2014 and March 2015
 Identified as a fast tracker (top 3% of the employees are identified, for ‘07-’08, 08-09)
 Awarded “Best Project of the year” on Internet Banking by Organizational Excellence Group for
2007 –08
 Awarded “Best Project of the year” on Mobile Banking by Organizational Excellence Group for
2014 –15
 Awarded Best Project in “Small improvement category” by Organisational Excellence Group for
2008 –09
Academic Credentials
 Pursuing : PGDBA from Welingkar Institute of Management (Distance Learning)
 B.Com, M K University