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Door No 1B, #1234/A, BDA. 418-419,
4th Cross Road, Shivana Palaya, Mobile: +91 8884112567
Jnanabharathi 1st Block, +91 8943364021
Bangalore-560060 Email: firstname.lastname@example.org
Seeking an opportunity to apply my skills with dedication in a challenging environment, achieving
the goals, learning new skills and grow along with the organization.
4+ Years of technical experience in IT industry with strong knowledge in Windows platform.
Known for approachability, diplomacy and calm demeanor.
Trained other in the use of applications and in technical support methods. Excellent
troubleshooting and Creative ability to solve unusual or different problems when logical
methods have failed
Experience in managing a team size of 40, with good coordination.
Willing to take extra responsibilities to get work done
Excellent analytical skills, logical problem solving skills, managerial skills, adapt to new
environment, sound knowledge on administering and managing of enterprise networks,
troubleshooting skills with the ability to learn fast.
BE - Computer Science and Engineering.
Vinayaka Mission Kirupanandavariyar Engineering Collage Salem (2007-11).
Vinayaka Missions University
Higher Secondary Education.
ST. Ignatius Vocational and Higher Secondary School (2007).
Kerala Higher Secondary Board.
All India Secondary School Examination.
Bappuji Central School Peruva (2005).
Central Board of Secondary Education.
SCCM 2012 Course completed.
MCITP (Microsoft Certified IT Professional)
Microsoft Certification ID: 9842244
Enterprise Administrator on Windows Server 2008
MDSA (Masters Diploma in System Administration)
CSC Computer Education Salem.
Operating Systems : Windows Server 2008, 2008 R2, 2012, 2012 R2;
Windows 10, 8.1, 8, 7, XP; Mac OS X
Technologies : SCCM, DNS, DHCP, AD, GPO, Hyper-V
Work Experience 1
Concern : Mindtree Ltd.
Designation : Senior Engineer - Infrastructure Management and Technical Support (IMTS)
Period : 18th Jan 2012 to Present.
Website : www.mindtree.com
L1 Windows Team (1st Jan 2014-Present).
Administration of Windows 2008 Active Directory, create Active Directory users and
groups, managing the Global groups. Performing User Account Administrative tasks in
providing support on escalated cases from Level one.
Applying GPO for recipients as per project requirement and object and managing Sites, OU’s
and Delegation of access.
Monitoring and managing SCCM server and patch management.
Creating packages and deployments and applying it over designated collections.
Installation, administration and troubleshooting of Windows servers 2008 – 2012 R2.
Remote Administration of Windows servers.
User Accounts Creation, Deletion and Modification on AD.
Managing Mindtree internal Wi-Fi and client Wi-Fi Access.
Administration of WSUS servers with periodic update and deploying patches..
Team Leader –TCL Onsite DesktopSupport Team-South India (6th May 2013-31st Dec 2013)
Managing Tata Communications Ltd. Onsite desktop support team (South India), and
directly handling all IT admin activities for TCL Kerala.
Managing daily and weekly calls with customer and Team to make the work flow easier, and
manage the activities within agreed SLA.
Managing SCCM patch pushing related activities and its testing
Manage/Escalate calls within given timescales to meet Service Levels.
SME cum. Asst. Team Lead - Remote DesktopSupport on payrolls of TMI Ltd.
(1st Oct 2012 to 3rd May 2013).
Managing a Team of 13 as Asst. Team Lead and carrying out the day today calls and reports.
Giving training to new recruits and giving technical assistance to the Team in critical and
Managing escalations and VIP user calls over phone chat and remote.
Conducting weekly team meetings and monthly KT sessions for making support more
Coordinating with other stakeholder teams to fix the issue in agreed SLA’s.
Preparing performance report for individual engineers and giving proper training and support
for team, identifying the strengths and weakness.
Remote DesktopSupport on payrolls of TMI Ltd.
(18th Jan 2012 to 31st Sep 2012).
Managing Desktops and Laptop with Windows operating system (Windows XP / 7 / Server
2003 / 2008 / 2008 R2) through remote session for Global customers.
Provide customer support round the clock and year (24/7) with SLA’s through remote, phone
Configuring mailboxes in Outlook according to the customer specifications and fixing any
issues related to outlook.
Fixing AD account lockout issues by identifying the source with the help of AD account
monitoring tools and troubleshooting accordingly.
Managing Bit Locker admin console and securing data in Laptop from hardware.
Work Experience 2
Concern : Allsec Technologies Ltd.
Designation : Customer Care Executive
Client : Samsung India Electronics Ltd.
Period : 25th May 2011 to 13th Dec 2011.
Website : www.allsectech.com
Technical Support Executive – Samsung IT Technical Team
Technical Support Executive for Samsung Laptops and other IT products across India.
Analyzing and identifying issues with customer laptops and giving technical suggestion and
troubleshooting regarding hardware and operating system.
Managing and troubleshooting basic OS related issues over remote and phone.
Date of Birth : 21st March 1989
Gender : Male
Marital Status : Married
Nationality : Indian
Passport No : J4732792
Languages Known : English, Malayalam, Tamil, and Hindi
Interests : Listening music, Driving, Internet surfing.
Strengths : Hard working, Proactive and Fast learner
Available upon request.
I hereby declare that the information stated above is true to the best of my knowledge and belief
and that in the event of any information being found false or incorrect or ineligibility being detected
before or after the process, action can be taken against me by the company.
Place : Bangalore VISHNU VASU
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