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  1. 1. VISHNU VASU Door No 1B, #1234/A, BDA. 418-419, 4th Cross Road, Shivana Palaya, Mobile: +91 8884112567 Jnanabharathi 1st Block, +91 8943364021 Bangalore-560060 Email: Objective: Seeking an opportunity to apply my skills with dedication in a challenging environment, achieving the goals, learning new skills and grow along with the organization. Summary:  4+ Years of technical experience in IT industry with strong knowledge in Windows platform.  Known for approachability, diplomacy and calm demeanor.  Trained other in the use of applications and in technical support methods. Excellent troubleshooting and Creative ability to solve unusual or different problems when logical methods have failed  Experience in managing a team size of 40, with good coordination.  Willing to take extra responsibilities to get work done  Excellent analytical skills, logical problem solving skills, managerial skills, adapt to new environment, sound knowledge on administering and managing of enterprise networks, troubleshooting skills with the ability to learn fast. Educational Qualification:  BE - Computer Science and Engineering. Vinayaka Mission Kirupanandavariyar Engineering Collage Salem (2007-11). Vinayaka Missions University 71.76%  Higher Secondary Education. ST. Ignatius Vocational and Higher Secondary School (2007). Kerala Higher Secondary Board. 72.00%  All India Secondary School Examination. Bappuji Central School Peruva (2005). Central Board of Secondary Education. 61.80%
  2. 2. Professional Qualification:  SCCM 2012 Course completed.  MCITP (Microsoft Certified IT Professional) Microsoft Certification ID: 9842244 Enterprise Administrator on Windows Server 2008  MDSA (Masters Diploma in System Administration) CSC Computer Education Salem. Technical Skills: Operating Systems : Windows Server 2008, 2008 R2, 2012, 2012 R2; Windows 10, 8.1, 8, 7, XP; Mac OS X Technologies : SCCM, DNS, DHCP, AD, GPO, Hyper-V Technical Experience: Work Experience 1 Concern : Mindtree Ltd. Designation : Senior Engineer - Infrastructure Management and Technical Support (IMTS) Period : 18th Jan 2012 to Present. Website : Responsibilities: L1 Windows Team (1st Jan 2014-Present).  Administration of Windows 2008 Active Directory, create Active Directory users and groups, managing the Global groups. Performing User Account Administrative tasks in providing support on escalated cases from Level one.  Applying GPO for recipients as per project requirement and object and managing Sites, OU’s and Delegation of access.  Monitoring and managing SCCM server and patch management.  Creating packages and deployments and applying it over designated collections.  Installation, administration and troubleshooting of Windows servers 2008 – 2012 R2.  Remote Administration of Windows servers.  User Accounts Creation, Deletion and Modification on AD.  Managing Mindtree internal Wi-Fi and client Wi-Fi Access.  Administration of WSUS servers with periodic update and deploying patches..
  3. 3. Team Leader –TCL Onsite DesktopSupport Team-South India (6th May 2013-31st Dec 2013)  Managing Tata Communications Ltd. Onsite desktop support team (South India), and directly handling all IT admin activities for TCL Kerala.  Managing daily and weekly calls with customer and Team to make the work flow easier, and manage the activities within agreed SLA.  Managing SCCM patch pushing related activities and its testing  Manage/Escalate calls within given timescales to meet Service Levels. SME cum. Asst. Team Lead - Remote DesktopSupport on payrolls of TMI Ltd. (1st Oct 2012 to 3rd May 2013).  Managing a Team of 13 as Asst. Team Lead and carrying out the day today calls and reports.  Giving training to new recruits and giving technical assistance to the Team in critical and unknown issues.  Managing escalations and VIP user calls over phone chat and remote.  Conducting weekly team meetings and monthly KT sessions for making support more effective.  Coordinating with other stakeholder teams to fix the issue in agreed SLA’s.  Preparing performance report for individual engineers and giving proper training and support for team, identifying the strengths and weakness. Remote DesktopSupport on payrolls of TMI Ltd. (18th Jan 2012 to 31st Sep 2012).  Managing Desktops and Laptop with Windows operating system (Windows XP / 7 / Server 2003 / 2008 / 2008 R2) through remote session for Global customers.  Provide customer support round the clock and year (24/7) with SLA’s through remote, phone and chat.  Configuring mailboxes in Outlook according to the customer specifications and fixing any issues related to outlook.  Fixing AD account lockout issues by identifying the source with the help of AD account monitoring tools and troubleshooting accordingly.  Managing Bit Locker admin console and securing data in Laptop from hardware.
  4. 4. Work Experience 2 Concern : Allsec Technologies Ltd. Designation : Customer Care Executive Client : Samsung India Electronics Ltd. Period : 25th May 2011 to 13th Dec 2011. Website : Technical Support Executive – Samsung IT Technical Team  Technical Support Executive for Samsung Laptops and other IT products across India.  Analyzing and identifying issues with customer laptops and giving technical suggestion and troubleshooting regarding hardware and operating system.  Managing and troubleshooting basic OS related issues over remote and phone. Personal Details: Date of Birth : 21st March 1989 Gender : Male Marital Status : Married Nationality : Indian Passport No : J4732792 Languages Known : English, Malayalam, Tamil, and Hindi Interests : Listening music, Driving, Internet surfing. Strengths : Hard working, Proactive and Fast learner Reference: Available upon request. Declaration: I hereby declare that the information stated above is true to the best of my knowledge and belief and that in the event of any information being found false or incorrect or ineligibility being detected before or after the process, action can be taken against me by the company. Date : Place : Bangalore VISHNU VASU