1. Address
Vishwajit Wanjre
#143/1,NetajiRoad,
Empire Restaurant, Kammanhalli,
Near Bajaj Service Center,
Bangalore-560084.
SUMMARYSUMMARYSUMMARYSUMMARY
B.Com Graduate with overall 7.5 + years of experience in Desktop Support and 2.5 Years experience in
Incident management. Self-motivated able to learn on own initiative. Hard worker, quick learner, and
ability to assume responsibility. Work well under pressure as part of a team.
OBJECTIVEOBJECTIVEOBJECTIVEOBJECTIVE
My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of
the business via 7.5 + years Information Technology experience from various global industries.
EMPLOYMENT HISTORYEMPLOYMENT HISTORYEMPLOYMENT HISTORYEMPLOYMENT HISTORY
Incident ManagerIncident ManagerIncident ManagerIncident Manager
Onward eServices Ltd. : From 27-Ap
IMSI (India) Pvt. Ltd. : From 10-July
Info Services : From 14-May-2011 to 09
Responsibilities :
• Assisting Engineers in resolving the issue.
• Circulating Incident Report within SLA of incident closure.
• Collecting all the RCA's for all High priority production incidents.
• Communicating to stake holders during Incidents (written or Verbal).
• Coordinating with various teams for effectively resolve the Incidents within SLA.
• Driving critical and high priority Incidents to closure and Maintaining SLA.
• Escalating both horizontally and vertically during critical and high priority Incidents tagged.
• Incidents are accurately isolating, diagnosing and to pull in the right IRTs
• Manage all high priority Incidents.
• Managing 5 members team and Member of 24*7 team.
• Performing periodic trending of incidents, promote recurring incidents to Problem.
• Reviewing open incidents for status and priority and determining for any adjustments.
• Sending outage notifications and updates to all stake holders.
• To ensure the best possible approach to resolution and recovery and to ensure that the incident is
closed with accurate details of troubleshooting and resolution.
• Working on IMS (Incident Management System tool).
Remote support EngineerRemote support EngineerRemote support EngineerRemote support Engineer
Info Services : From 23-Apr-2010 to till 14
Precision Techserve Pvt. Ltd. : From 2
Responsibilities :
• Configuring Avaya IP Phones.
• Handling desktop & networking related issues.
• Handling outlook issues.
• Hardening desktops and thin clients.
CCCCURRICULUMURRICULUMURRICULUMURRICULUM VVVVITAEITAEITAEITAE
Email ID
Vishwajeet.pw@gmail.com
Vishwajit_pw@yahoo.com
Cell : 8792076066
.5 + years of experience in Desktop Support and 2.5 Years experience in
motivated able to learn on own initiative. Hard worker, quick learner, and
ability to assume responsibility. Work well under pressure as part of a team.
My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of
the business via 7.5 + years Information Technology experience from various global industries.
Apr-2015 to till date
July-2012 to 15-Dec-2013
2011 to 09-July-2012
Assisting Engineers in resolving the issue.
within SLA of incident closure.
Collecting all the RCA's for all High priority production incidents.
Communicating to stake holders during Incidents (written or Verbal).
Coordinating with various teams for effectively resolve the Incidents within SLA.
ving critical and high priority Incidents to closure and Maintaining SLA.
Escalating both horizontally and vertically during critical and high priority Incidents tagged.
Incidents are accurately isolating, diagnosing and to pull in the right IRTs
Manage all high priority Incidents.
Managing 5 members team and Member of 24*7 team.
Performing periodic trending of incidents, promote recurring incidents to Problem.
Reviewing open incidents for status and priority and determining for any adjustments.
ending outage notifications and updates to all stake holders.
To ensure the best possible approach to resolution and recovery and to ensure that the incident is
closed with accurate details of troubleshooting and resolution.
Management System tool).
2010 to till 14-May-2011
Precision Techserve Pvt. Ltd. : From 2-Mar-2007 to 8-Apr-2010
networking related issues.
Hardening desktops and thin clients.
Email ID
Vishwajeet.pw@gmail.com
Vishwajit_pw@yahoo.com
8792076066
.5 + years of experience in Desktop Support and 2.5 Years experience in
motivated able to learn on own initiative. Hard worker, quick learner, and
My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of
the business via 7.5 + years Information Technology experience from various global industries.
Escalating both horizontally and vertically during critical and high priority Incidents tagged.
Performing periodic trending of incidents, promote recurring incidents to Problem.
Reviewing open incidents for status and priority and determining for any adjustments.
To ensure the best possible approach to resolution and recovery and to ensure that the incident is

2. • Installation of operating system and applications.
• Monitoring data & Voice link.
• Providing remote support to other centers.
• Updating antivirus and OS patches.
• Virtual Desktop maintenance on weekly basis.
• Working on IMS (Incident Management System tool).
• Handling user quota and profile Related issues.
• Handling VI related issues.
• Maintaining Virtual desktop allocation inventory.
• Maintaining asset inventory.
• Preparing daily and weekly reports.
Customer Support EngineerCustomer Support EngineerCustomer Support EngineerCustomer Support Engineer
Raj Solar Inc. : From Sep-2005 to Mar-2007
Responsibilities :
• Handling Hardware & Networking Related issues at customer spot.
EDUCATIONAL QUALIFICEDUCATIONAL QUALIFICEDUCATIONAL QUALIFICEDUCATIONAL QUALIFICATIONATIONATIONATION
QualificationQualificationQualificationQualification Name of InstituteName of InstituteName of InstituteName of Institute Examination BoardExamination BoardExamination BoardExamination Board Year of PassingYear of PassingYear of PassingYear of Passing
B.Com S J M V S
arts and commerce Collage
Hubli
Karnataka University,
Dharawad
2003
P.U.C
Department of
Pre-University Education
2000
S.S.L.C
S S S high school
Hubli
Karnataka Secondary
Education Board
1997
OTHER QUALIFICATIONOTHER QUALIFICATIONOTHER QUALIFICATIONOTHER QUALIFICATION
• Jetking Certified Hardware and Networking professional Certificate from Jetking Hubli.
• Completed CCNA Course in IIHT Hubli.
TECHNICAL SKILLSTECHNICAL SKILLSTECHNICAL SKILLSTECHNICAL SKILLS
This includes not only installation experience but also extensive working knowledge of each application.
Operating System, Installation & Troubleshooting
• Microsoft Windows 7.
• Microsoft Windows XP.
• Microsoft Windows 2003 Server.
• Microsoft Windows 2000 Server and Professional.
• Microsoft Windows 98.
Applications
• MS-Office (Word, Excel, Access, PowerPoint, Internet).
• Internet Explorer 5.5, 6.0, 7 & 8
Hardware
• Assembling,
• Fault tracking,
• Troubleshooting,
• Installation of printers and Drivers.

3. Networking
LAN, Network Printing, Cabling, Crimping and Troubleshooting Networks.
Servers
ADS, DNS, DHCP, Configuring 2000/2003 server Administration.
ACHIVEMENTS &ACHIVEMENTS &ACHIVEMENTS &ACHIVEMENTS & AWARDSAWARDSAWARDSAWARDS
• Participated in Mumbai Transition Process and got appreciation from Regional Program Manager
(IBM), Maintenance and Technical Services (MTS) - Delivery (IBM) for extended support at Malad.
• Got appreciation from AM – Technology (FSL) Regional Program Manager (IBM) Maintenance and
Technical Services (MTS) - Delivery (IBM) for resolving client application installation issue at
Firstsource Hubli.
• Got Support Pillar – Technology award from Firstsource Solutions Ltd.
INTERESTSINTERESTSINTERESTSINTERESTS
Interested in learning new things & implementing
PERSONAL INFORMATIONPERSONAL INFORMATIONPERSONAL INFORMATIONPERSONAL INFORMATION
Father’s Name : Parashuram Wanjre
Date of Birth : 25-May-1981
Nationality : Indian
Gender : Male
Languages Know : English, Hindi, Kannada & Marathi
Marital Status : Single.
Hobbies : Playing Chess, Listening Music
DECLARATIONDECLARATIONDECLARATIONDECLARATION
I hereby declare that the above written particulars are to the best of my knowledge and belief.
Place : Yours truly,
Date : (Vishwajit Wanjre)