1. Vivian victor shokry Aziz
Objective:
I’m eagerly seeking an entry-level opportunity preferably a highly
esteemed company / organization like yours.
Relevant Skills:
 Pleasing personality
 Ability to handle stress and stressful situations
 Ability to multi-task
 Ability to handle phone calls by using the phone call basic skills
 Very good MS Office skills (Word, PowerPoint and Excel)
 Excellent in English
 Fair in French and Russian
Educational Qualifications:
 Graduate degree
- Cairo University (Faculty of commerce, major accounting)
 Date of graduation
- May 2009
 Age
- 28 years old
Relevant Qualifications:
 IBM’s Edu Egypt BPO Skills Certification on English Language,
communication Skills, Culture and Data Skills - sponsored by the
Government of Egypt.
 Barclays Egypt Bank Sales Course for how to attract new clients and
achieve the organization’s goals and targets.

2.  American Hotel & lodging Educational Institute Certification with the
partnership with Egyptian Tourism Federation sponsored by The
Ministry Of Tourism for front office skills and professional hospitality.
 Accor Academy Middle East Certification on handling a room
reservation, how to welcome the guest and communication essentials.
 Marketing Diploma Sponsored by Vita Consultation and Training
Academy.
 ETF Training program for Food and Beverage Skills.
Work experience
 Work as General Manager secretary and F&B secretary in charge in
Makadi Spa Hotel (One of Red Sea Hotels) till now
- Provide secretarial support to the General Manager by encoding
correspondences, reports & documents, handling or screening of
incoming calls and random visitors, setting meeting with various
department, clients etc.,
- Make follow-ups to different departments, company, person any
pending documents as requested by the General Manager including the
status thereof.
- Coordinate with PR dept, travel agent and Administration for visas,
making travel arrangements & follow up on accommodation
arrangements as per instruction of the General Manager.
- Manage all inward and outward correspondence of the General
Manager’s Office in order to ensure timely and accurate receipt and
dispatch of the same.
- Set-up and maintain General Manager’s Office correspondence files and
personnel files of Staff and ensure safe custody and confidentiality.
- Compile daily E-Mails received in company ID and submit summary report
to General Manager.
- Collect daily production reports from all plants; submit consolidated
reports to the General Manager.

3. - Design menus and drink lists for F&B department and handle all the
department issues with the cooperation of the F&B Manager
 Worked as a Secretary at Orascome Construction Industries in
Hurghada New Airport Project Site
 Worked as a Receptionist at Mercure Hotel (ex.Sofitel Hotel) in
Hurghada for 3 years.
- Welcomes visitors by greeting them, in person or on the telephone;
answering or referring inquiries.
- Directs visitors by maintaining employee and department directories;
giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing
visitor badges.
- Maintains telecommunication system by following manufacturer's
instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures,
rules, and regulations. Maintains continuity among work teams by
documenting and communicating actions, irregularities, and continuing
needs.
- Contributes to team effort by accomplishing related results as needed.
 Worked as a reservation agent in charge at Sofitel Hotel
- Processes reservations by mail, telephone, telex, cable, fax or
central reservation systems referral.
- Processes reservations from the sales office, other hotel
departments, and travel agents.
- Knows the type of rooms available as well as their location and
layout.
- Knows the selling status, rates, and benefits of all packages
plans.
- Knows the credit policy of the hotel and how to code each
reservation.

4. - Creates and maintains reservation records by date of arrival and
alphabetical listing.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays
this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and
no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Handles daily correspondence. Responds to inquiries and makes
reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all
times.
 Worked as a sales representative for Barclays Egypt Bank
- Maintain and develop good relationship with customers through personal
contact or meetings or via telephone etc.
- Help management in forthcoming products and discuss on special
promotions.
- Organizing sales visits.
- demonstrating/presenting products
- Implementing sales plan for the department to achieve the goals set by
the Retail Management.
- Implement the Direct Sales initiatives set by the Department.

5. Additional skills
 Ability to deal with all kind of customers/Guests
 Ability to handle customers complaints and overcome objections
 Ability to handle double work according to the job needs
Contact Details:
Phone Number: 0111 000 24 38 / 0100 29 55 214
E-mail: vivian.shokryaziz@gmail.com
Vivian Victor
Address: Zahabia street, Hurghada