1. Vonshanita Kilpatrick
5908 S 81st Tampa, FL 33619
(813) 484-1924
ladyv9vk@gmail.com
Objective: To obtaina positioninafacilitywhere Ican utilize myoutstandingmultitaskingabilities,
strongbillingknowledge andeffectiveworkethictobe an assetto the facility.
Qualifications:
•Veteranfromthe US NAVYas honorablydischarged, •Ability toorganize andprioritize multiple work
assignments•Experienceutilizinglinkedin,instagram, facebook,twitter•Excellentinterpersonal,
writtenandcommunicationskills •Excellentplanningandorganizational skills, •Goal oriented
Experience:
Aug2015-Current Substitute Teacher, KellyServices,Tampa,FL
•Meetsand instructsassignedclassesinthe locationsandatthe timesdesignated,
•Implementsthe instructionalplanspreparedbythe teacher
•Whenin long-termplacement,createsinstructional plansinaccordance withthe districtcurriculum,
•Maintainsa classroomclimate thatis conducive tolearning,
•Maintainsreasonable rulesof conductwhichencourage self-discipline andresponsibility,
•Acquaintswithandadherestothe policiesandproceduresasestablishedbythe Boardof Education
and Administrationinwrittenorverbal form,
•ImplementsResponsetoInterventionprogramsasprescribedinthe instructional plansforthe day,
•Takes all necessaryprecautionstoprotectstudents,equipment, materials,andfacilities.
Mar 2015-Jun 2015 Learning ServicesAdvisor, Ultimate Medical Academy,Tampa,FL
•Followsall applicable federal andstate compliance requirementsandregulationsincludingthose
prescribedbythe Departmentof Education,ABHES,andCIE.
•Receivesstudentsinvariousprogramsandensure studentsatisfactionwiththeirabilitytoaccess
academicsupport,financial aid,ClassroomSupport,andotherstudentresources.
•Maintainssingle pointof supportforstudentsthroughtheir thirdandfinal course.
•Contacts studentsona regularbasisto buildandmaintainrapportandservesasthe student’sadvisor
and firstpointof contact
Sept2013-Dec 2013 Medical Assistant Externship,WeightLoss& Wellness,Riverview,FL
•Welcomespatientsbygreetingthem,inpersonoronthe telephone;answeringorreferringinquiries.
•Verifiespatientinformationbyinterviewingpatient;reviewingand/orrecordingmedical history;taking
vital signs;confirmingpurposeof visitortreatment.
•Preparespatientsforthe healthcare visitbydirectingand/oraccompanyingthemtothe examining
room.
• Supportspatientcare deliverybyhelpinghealthcare providersduringexaminations;preparing
laboratoryspecimens;performingbasiclaboratorytestsonthe premises;disposingof contaminated
supplies.
•Educatespatientsbyprovidingmedicationanddietinformationandinstructions;answeringquestions.
•Completesrecordsbyrecordingpatientexamination,treatment,andtestresults.
•Generatesrevenuesbyrecordingbillinginformationof servicesrendered;completinginsurance forms;
respondingtoinsurance andotherthird-partyinquiries.
•Keepssuppliesreadybyinventoryingstock;placingorders;verifyingreceipt.

2. Feb2012-Sept 2013 Assistant Store Manager, FamilyDollar,Tampa,FL,
•Attracts customersbyoriginatingdisplayideas
•Promotessalesbydemonstratingmerchandise andproductstocustomers.
•Preparessalesandcustomerrelationsreportsbyanalyzingandcategorizingsalesinformation
•Helpscustomersbyprovidinginformation;answeringquestions;obtainingmerchandise requested.
•Maintainsa safe and cleanstore environmentbydevelopingandpublishingevacuationroutes.
•Maintainsqualityservice byestablishingandenforcingorganizationstandards.
•Contributestoteameffortbyaccomplishingrelatedresultsasneeded.
June 2008-February 2011 ESS1, DCF, Tampa,FL,
•Preparingcustomerfile
•Talkingto customerstoconduct an interview
•Assistingcustomerswhentheyare filing outelectronicforms
•Researchingcustomerstatementandinformationwithinourdatabase
•Receivingincomingfaxesanddistributingthemtothe variousdepartments
•Obtaincustomerpay stubsandcalculate income forthe month.
Sept2006-May 2007 AssetPreservationCoordinator, Mortgage ContractingServices,Tampa,FL
•Call vendorsonoverdue contracts
•Take corrective actiononoverdue orincorrectordersand communicate decisions
•Documentall workin companysystem
•Answervendorinquiriesinatimely andcourteousmannerbyphone andemail
•Researchmissinginformationnecessarytocomplete inspectionorder
•Interact withclientsinaprofessionalmanner,alwaysaware of theirneedsandtime constraints
•Provide answerstovendorsregardinghow toinspectproperties,completeinspectionforms,and
navigate the companywebsite
Nov2005-Aug 2006 Mortgage Loan Processor, FirstTrustHome Loans,Tampa, FL
•Performinitial appraisal of potentialborrowersbythoroughlyexaminingtheirapplications
•Assessthe creditstandingsof applicantsthroughbackgroundresearch
•Interviewapplicantstoevaluate theireligibilityforloan
•Conclude onall applicable financial andnon-financial criteriaanddeveloploanrepaymentplans
•Finalize loancontractsandkeepclientsinformedinrulesandobligations
•Remainupto speedregardinglendingandotherfinancial services
•Identifycustomerneeds,explore all optionsandsuggestdifferenttypesof loans
Nov2002-Oct 2004 Mortgage CollectionRepresentative, HSBC,Tampa,FL
•Negotiate paymentarrangementswithcustomertoavoidmortgage delinquency.
•Contact debtorsregardingstatusof account andfeespastdue.
•Determine debtor’sfinancial abilitytoofferalternatepaymentprogramsandmethods.
•Performskiptracking to locate debtorswithincorrectcontactinformation.
•Gather and auditloandocumentsbefore foreclosure.
•Prepare and sendcertifiedforeclosure andlegal noticestoappropriate parties.
•Review,approve andpostanypaymentssubmittedbycheck,Western Unionandcheckby phone.
Education:
Sept2013 AnthemInstitute,Brandon,FL Medical AssistantDiploma GPA3.89

3. Sept 2006 ColoradoTechnical University,ColoradoSprings,COBA in Human Resources3.0
Feb2000 Everest University,Marietta,GAMedical Billingand Coding 3.0