The demand for finance and accounting outsourcing (FAO) services is strong and will continue to grow in 2010, according to the findings of The WNS Annual CFO Survey 2010. The study consisted of an online survey of 100 senior finance executives in organizations with revenues of over $3 billion. The survey was designed to identify and analyze key items on the CFO's agenda and assess how alternative service delivery models such as business process outsourcing are used to address these agendas. Some of the key findings include: - Over 75 percent of the finance executives plan to expand their outsourcing programs in 2010 - Driving corporate cost cutting efforts and improving internal controls are the two most crucial issues in 2010 - Forty-four percent of the finance executives believe growing the business will be an organizational imperative in 2010 - Over 85 percent of the finance executives are satisfied with the benefits from FAO "The survey clearly suggests that FAO has become a mainstream tool as 85 percent of respondents say they are satisfied with the benefits. While FAO has been commonly used to reduce cost of operations, it is increasingly becoming more strategic, focusing on transforming F&A operations," said Sulakshana Patankar, Business Unit Leader, WNS Finance and Accounting Solutions. "It is extremely encouraging to note that respondents who outsource plan to increase the scale of their programs in 2010, expanding both processes in scope and adding business units and geographies." The survey was commissioned by WNS (Holdings) Limited (NYSE: WNS) and conducted by EquaSiis, an EquaTerra company. For the findings and additional details about The WNS Annual CFO Survey 2010, please visit www.wns.com/financeandaccounting.

1. Role of Finance and Accounting
Outsourcing in achieving the
CFO’s Agenda for 2010
The WNS Annual CFO Survey 2010
Powered by EquaSiis
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2. Key Findings
 Managing down / cutting costs is the most commonly cited critical issue facing
finance and account organizations
– But the most important issues are growing the business and competing against new
competition – and how these seemingly contradictory challenges can be addressed?
 Driving corporate cost cutting efforts while supporting the corporate strategic
agenda are top items on the CFO’s agenda
 The use of alternative F&A service delivery models such as outsourcing (FAO)
are acknowledged as tools to address the CFO’s agenda
 FAO is viewed as a tool to address both operational as well as strategic F&A
needs
– Perception is that FAO is more relevant to reducing costs than accessing F&A talent,
best practices and expertise
 Most buyers are moderately satisfied with FAO and plan to expand scope
going forward
 Obtaining access to higher quality FAO provider resources and better alignment
of FAO and corporate strategies are seen as key to improving FAO benefits.
Confidential © 2010 WNS Global Services | wns.com 1

3. Market Study Focus
 The study was designed to identify current and emerging trends, challenges
and opportunities in the finance and accounting industry. The focus was on
understanding and analyzing critical items on global 2000 organizations’
CFO’s agendas and assessing how alternative service delivery models such
as outsourcing are being employed to address these agendas.
 The scope of finance and accounting processes considered for outsourcing
include
– Procure to pay
– Record to report
– Order to cash
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4. Research Sample Demographics
 US and UK - based organizations
 USD 3 Billion+ revenue
 All major industry groups with the exception of public sector
 Banking / financial services and insurance contributing the largest respondents
 Organizations actively involved in implementing or considering FAO
 Leadership from executive management and F&A functional areas
 Director level and above
 On-line surveys conducted in October 2009
– 107 total respondents
– 67 percent US; 33 percent UK - based respondents
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5. Demographics – Industry
 Banking and Financial services, Insurance 33%
 Business Services and Consulting, Construction and Engineering 9%
 High-tech products and services 8%
 Manufacturing 8%
 Entertainment and Media 7%
 CPG, Food and Beverage, Retail, Wholesale 6%
 Travel, Transportation and Hospitality 6%
 Chemicals, Minerals and Natural resources 4%
 Energy, Utilities, Oil and Gas 4%
 Aerospace and Defense 3%
 Automotive 3%
 Healthcare 3%
 Pharmaceutical, Biotech and Life Science 3%
 Real Estate 3%
 Telecommunications 2%
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6. Demographics – Roles And Functional Areas
Respondent Role* Respondent Area*
CXO/
President
8%
Executive
EVP/SVP/ Management
Director Managing 39%
56% Director Finance/
36% Accounting
61%
* Filtering question
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7. Demographics – Revenue And Geography
Respondent Organization Revenue* Respondent Organization Geographic Footprint
None / Public Sector / USD <3 Billion
Non Profit 4%
1%
Americas 92%
Europe 67%
USD 20 Billion+ USD 3 - 10 Billion
38% 30%
Asia Pacific 58%
USD 10 - 20 Billion
27%
Middle East,
48%
Africa
* Filtering question, none/non-profit, < USD 3 Billion terminated
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8. About WNS
WNS Contact Us
WNS is a leading global business process outsourcing Americas
company. Deep industry and business process Manish Vora
Senior Vice President
knowledge, a partnership approach, comprehensive +1 646 469 0072
service offering and a proven track record enable WNS to manish.vora@wnsgs.com
deliver business value to some of the leading companies
in the world. WNS is passionate about building a market- Europe
Kaushik Guha
leading company valued by our clients, employees,
Senior Vice President
business partners, investors and communities. +44 787 943 3063
kaushik.guha@wnsgs.com
For more information, visit www.wns.com
Asia Pacific, Middle East,
Africa
Arijit Sengupta
Managing Director
+65 9100 7166
arijit.sengupta@wnsgs.com
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9. About EquaSiis
EquaSiis Contact Us
EquaSiis, an EquaTerra company, provides software and Americas, Asia Pacific
services that improve the business support services (Global)
lifestyle for shared services, outsourcing practitioners Ron Walker
Vice President
and service providers. The software, EquaSiis Workbench +1 760 703 2076
and EquaSiis Enterprise, is a framework for collaboration ron.walker@equasiis.com
used during the service delivery assessment and
sourcing process to assist in analysis and decision Europe, Middle East, Africa
Jef Loos
making for shared services or outsourcing. EquaSiis
Director
provides intelligence and optimization for the delivery of +32 475 23 08 52
business support services across the entire organization. Jef.loos@equasiis.com
The company also offers service providers market
intelligence, research, customer satisfaction and trending Global Research
Stan Lepeak
data through its Insights group. Fore more details about
Managing Director
EquaSiis’ research offerings, please contact Stan Lepeak, +1 203 458 0677
stan.lepeak@equasiss.com stan.lepeak@equasiis.com
www.equasiis.com
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10. http://www.wns.com/financeandaccounting
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