1.
WAVERLEIGH GRAFF
4880 Umatilla Street, Denver, CO 80221 C: 7206264889 wavygravyluvsyou@gmail.com
Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added
responsibilities to help restaurant operations run smoothly. Crew Member offering a positive attitude. Works
well independently or with others as a team.Meticulous Receptionist with advanced administrative and
customer service skills. Dedicated Senior Cashier experienced in high-end retail operations. Professional and
friendly with remarkable customer service and sales abilities. Motivated Cashier skilled at providing
exceptional service, accurately handling money and proficiently managing store inventory to maximize
customer satisfaction and sales. Resourceful and driven professional with 2+ years' experience.
Customer-oriented
Friendly and helpful
Late-night shift availability
Critical thinking
Professional demeanor
Time management
Budgeting
Conflict resolution
Creative problem solver
Calm under pressure
Credit card processing.
Adaptability
Cleanliness
Friendly demeanor
Good telephone etiquette
Microsoft Excel expertise
Document scanning
Exceptional Microsoft Excel skills
Receptionist, 01/2016 to Current
H&R BLOCK – Westminster, CO
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Developed reputation as an efficient service provider with high levels of accuracy.
Maintained cleanliness and presentation of stock room and production floor.
Collected and processed payments.
Contacted satisfied customers to offer additional services.
Responded to telephone and in-person requests for information.
Greeted customers promptly.
Received customer payments.
Tracked incoming and outgoing files and materials.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Prepared new files and assigned tracking identification numbers.
Upheld confidentiality of all information.
Cashier, 01/2016 to 01/2016
Wendys – Westminster, CO
Performed all transactions in a cordial, efficient and professional manner
Stocked service stations with items such as ice, napkins, and straws
Stored food in designated containers and storage areas to prevent spoilage
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY

2.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Handled currency and credit transactions quickly and accurately.
Prepared quality products while maintaining proper food safety practices, portion control and
presentation within service goal times.
Strictly followed all cash, security, inventory and labor policies and procedures.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking
lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Cook, 10/2015 to 01/2016
AMF Bowling Northglenn – Northglenn, CO
Greeted customers promptly.
Received customer payments.
Totaled bills and calculated taxes.
Trained new cashiers on procedures, customer service and sales techniques.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control
guidelines.
Verified proper portion sizes and consistently attained high food quality standards.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Achieved and exceeded performance, budget and team goals.
Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry
goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid
cross-contamination.
Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions,
temperature control procedures and facility policies.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Cashier, 03/2015 to 09/2015
Krispy kreme doughnuts – Thornton, CO
Greeted customers promptly.
Reported security and service incidents to management.
Trained new cashiers on procedures, customer service and sales techniques.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Operated the drive-through window and sales register quickly and efficiently.
Maintained high standards of customer service during high-volume, fast-paced operations.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Strictly followed all cash, security, inventory and labor policies and procedures.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Prepped items for later use to save staff time during busy hours.
Detailer / Assistant , 03/2010 to 08/2014
Lucky 7 Mobil Wash – Denver, CO
Worked with human resources to develop a streamlined way to track paid time off.
Led payroll production for a multistate organization.
Maintained daily bookkeeping report.
Assisted with auditing and responding to company accountants.

3.
Built strong client relationships and provided high value-adding services, resulting in a 15% company
market share increase.
Clean semi-trucks with harsh chemicals, and a power washer.
GED: 2015
Emilly griffith technical college - Denver, CO
EDUCATION