1. Wayne MacDonald
39 Boylston Street #924
Boston, MA 02116
(617) 631-2915 wpmacdonald4@gmail.com
Professional Profile
Customer Service, administrative and supervisory experience in diverse industries, including Retail,
Hospitality and Food Service, Health Insurance and Medical Records, Private Security and Law
Self-Motivated with ability to work in a fast-paced multi-task environment
Articulate communicator and listener, able to assess information and make decisions
ServSafe Certification in March of 2014
Work Experience
Event Customer Service - Private Contractor 2012-present
Back Bay Staffing Group, Marathon Staffing, Ovation Staffing, Buckalew Hospitality Boston, MA
Welcomed and registered attendees at convention center events of up to 10,000 guests
Provided attendees with direction, and updated changes in convention scheduled events and sessions
Verified attendees had proper event identification at all points of entry
Sales of sponsor products on the exhibition floor of The Boston Convention and Exhibition Center
Driver Helper- Part-Time 2012-2013
United Parcel Service Boston, MA
Assisted route drivers with home and business delivery of envelopes and packages
Used UPS electronic tracking system to deliver parcels and to receive new packages into system
Kitchen Food Service/ Dishwasher 2007-2011
Aramark Food Service Boston, MA
Unloaded food truck and rotated stock in walk-in refrigerator and freezer
Experienced in all aspects of food service including dishwashing and kitchen maintenance
Garage Attendant 2005-2007
Atelier 505/ Druker Company Boston, MA
Responsible for daily valet operation of vehicles of residents and their guests
Maintained shift log book, controlled locked key box, secured and cleaned garage
Coordinated residents service needs with Doorman and Concierge as needed throughout shift
Sales Associate 2002-2005
Macy’s Boston, MA
Interacted with over 100 customers daily, meeting or exceeding sales goal target
Performed cashier duties; opened new store credit accounts at point of sale
Kept sales floor adequately stocked and appropriately priced for all store events
Created and maintained themed merchandise displays to enhance shoppers experience
Nominated for Sales Associate of the year in 2004
Education
Northeastern University Boston, MA
Bachelor of Science