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The intranet of now — James Mowatt — WM Reply

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How intranets can bring people and information together, no matter the size or geographical displacement of the organisation.

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The intranet of now — James Mowatt — WM Reply

  1. 1. The Intranet of Now: A Modern Workplace James Mowatt | Senior Consultant
  2. 2. The Challenge Complications of a modern company with a Global Footprint • Communication Silos • Cultural and Language Barriers • Too many tools • Irrelevant News • Working on the go, from home or the cafe 42,000 users 185 countries 16 Languages
  3. 3. DEFINING THE VISION WHERE DO I START? Defining a vision is much more than simply ‘We want a new Intranet and improve collaboration and communication…’ “We need to understand how we are working TODAY before we can work out how we should be working TOMORROW” – Bill Gates Once we understand our users current pain points and ways of working, we can define the vision for our future ways of working to match our future workforce tomorrow - and in 5 years from now.
  4. 4. So how did we get there?
  5. 5. The signs, the trends and our approach Fundamentally it’s still the same project but with two major changes for us UX Design Configuration Development Engagement UX Design ConfigurationDevelopment Engagement Since 2016, our average project development has reduced in both cost and time 2016 2019 The mindset of the product owners Focus on Engagement and UX 1 2
  6. 6. The Outcome • OOTB • Targeted • User centered design • Evergreen • Your last migration
  7. 7. The numbers 42000 800 300 184 16 8 6 1 0.5M 90% 8.5M 7.5%
  8. 8. Come Chat Digital Workplace Tools Intranets Collaboration tool Implementation & roll out Business Applications End-to-end solution Workflow / flow Custom solutions Engage Strategy Change & Adoption UX & Design