The series of slides are on Managing Travel and Ticket Booking. Essential Factors to be taken into account in Ticket Booking, Factors to be considered while empanelling a Travel Agent, and Important points to be remembered while planning a travel abroad are some of the topics discussed. The presentation is by Welingkar’s Distance Learning Division. For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SldShrFunctMgmt Join us on Facebook: http://www.facebook.com/welearnindia Follow us on Twitter: https://twitter.com/WeLearnIndia Read our latest blog at: http://welearnindia.wordpress.com Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP

1. Welingkar’s Distance Learning Division
CHAPTER-20
Managing Travel and Ticket Booking
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2. Welingkar’s Distance Learning Division
Essential Factors to be taken into account
in Ticket Booking
• Travel sector, place to place or point to point
• Mode of travel, air, train or road
• Entitlement of the official whether it is economy or
business class, in case of travel by air
• Entitlement of the official, say it is First Class, A.C etc
in case of travel by Rail
• Food preferences, vegetarian, or non-vegetarian
• Entitlement to fréquent traveller concessions etc.
Cont…
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3. Welingkar’s Distance Learning Division
• Up-date of special travel packages, if any
• Comparative knowledge of information of
international timings of different countries at a
reference point of the native country
• Booking accuracy of details pertaining to date, time
and class of travel to and fro
• Knowledge –f country-wise currency and foreign
exchange rates
• Awareness of cancellation and postponement
procedures of tickets
• Knowledge of flight or train timings or schedules
Cont…
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4. Welingkar’s Distance Learning Division
• Equipping the administration work station with the
up-to-date flight or train time table
• Equipping the administration work station with a
display chart of key telephone etc of different
Airlines
• Equipping the administration workstation with fare
charges to important destinations
• Knowledge of amenities available at major airport
like Lounges and retiring rooms etc.
• Use of a booking form with a detailed format, while
collecting details of booking to enable accuracy
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5. Welingkar’s Distance Learning Division
Factors to be considered while
empanelling a Travel Agent
• Recognition by IATA
• Approval from railway authority as RTSA
• Existence of operations from a prime location, for
easy access
• Well-equipped communication system with
telephones, fax etc.
• Up-to-date information and knowledge of flight and
train schedules and tariff
Cont…
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6. Welingkar’s Distance Learning Division
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Well trained customer relationship executives, with
pleasing manners and encouraging attitudes
Exposure to geographical knowledge of domestic and
international travel and tourism
Accreditation and affiliation to popular travel
associations or federation etc.
Ability to render services at short notice for travel
booking requirements
Facility for door delivery of tickets and documents, to
urban/suburban limits
Agency coverage to include State-owned and also Private
Sector Airlines both domestic and international sectors
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7. Welingkar’s Distance Learning Division
Passport
• A passport is an official document that
enables a person to travel from one country
to another
• It is issued by the government, certifying the
holder’s identity and citizenship
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8. Welingkar’s Distance Learning Division
Visa
• A visa is an endorsement by a mark put on the
passport by the authorities of a particular
country, to show that the bearer may enter,
stay or travel in that country
• It means “Visitors intended to stay abroad”
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9. Welingkar’s Distance Learning Division
Guidelines for carrying foreign currency
• Maximum fund allowed in cash : 2,000 US
Dollars
• Balance funds to be carried in the form of :
Travellers Cheques
• Funds in cash form do not attract any
commission, but the funds in the form of TCs
will be charged 1.5% extra on the value of the
TCs, exchanged
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10. Welingkar’s Distance Learning Division
Pre-requisite documents for making an
application for Visa
• Original passport
• A set of latest colour photographs of the person,
requiring Visa
• Covering letter from Indian Company stating
Applicant’s name, designation, duration and purpose
of visit
• Invitation letter from the sponsor company stating
applicant’s name . Passport number, designation and
purpose of visit
Cont…
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11. Welingkar’s Distance Learning Division
• Applicant’s income tax returns for the last
three years
• Copies of applicants’ personal bank pass-book
for the last six months
• Copies of applicant’s international credit card
• In the absence of an international card,
Foreign Exchange Endorsement, certifying the
visitor is travelling with sufficient funds
• Confirmed return ticket
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12. Welingkar’s Distance Learning Division
Important points to be remembered while
planning a travel abroad
• Avail booking in the appropriate class
• Plan the required amount of funds well in advance
• Take prior permission from the Airlines, in case
carrying a laptop, digital camera etc
• Report at the check-in counter at the Airport at least
3 to 5 hours before the flight departure time
• Fill-up and comply with the ‘Immigration Form’ at
the Airport Immigration Counter
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13. Welingkar’s Distance Learning Division
Yellow fever
• It is a medical immunization that is required
to be undergone for the passengers travelling
in certain countries
• It is administered by medical injection,
prescribed by the Ministry of Health & Family
welfare, Government of India
• Once taken it remains valid for ten years from
that date
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