1. Listening
Chapter 12

2. 1. The process of using our
Eyes,
Ears and
Mind
to
Understand
Meanings and
Feelings.

3. DEFINATION OF LISTENING
Skill of grasping both facts and feelings
to interpret the genuine content of a
message
Chapter 12

4. Listening is the receiver’s activity in oral
communication. Listener has the responsibility
to be attentive and to make effort to
understand the meaning of speaker
. An executive spends 9% of time in writing, 16%
in reading, 30% in speaking and 45% in listening
Chapter 12

5. Chapter 12

6. In hearing, the listener
simply attends to the
speaker to hear the
message
Listening is more than
reaction to sounds
Interpretation depends
on the listener’s
vocabulary, knowledge,
experience and so on
Attach meaning
Chapter 12

7. In evaluation step, the
listener decides what to
do with the received
information
View nothing in isolation
The response lets the
speaker know whether
the listener has got the
message and what
his/her reaction is
Feedback
Chapter 12

8. Listening is a positive and intellectual activity which
involves not only understanding the content of the
message but also the feeling of the speaker. The tone
of voice, gestures, expressions and even silence s
have meaning.
Understanding the feeling is called empathic or
active listening. You have to train yourself to be
a good listener.
Chapter 12

9. Interaction with others depends for success on your
ability to listen. Skilled and sympathetic listening is the
effective tool in working with people. Unless instructions
are carefully listened to, understood and remembered,
one cannot carry out the assigned work.
Inefficient listening affects interpersonal relations as
well as decision-making ad employee relations. Many of
the objectives of downward communication, such as
motivation and raising morale can be achieved by
listening attentively rather than talking.
Chapter 12

10. In conferences, committees and group
discussion, listening is very important for
every number of the group. Socially good
listening improves conversation and social
relations. Listening and remembering what
you have heard is important.
Chapter 12

11. •Skilled listening helps in finding out
more information.
•Learning about people and their mind.
•Improving interpersonal relationship.
•Raising morale.
•Obtaining suggestions and new ideas.
•Discovering why employees perform
as they do.
•Helping with solving problems
Chapter 12

12. • Environmental
– External – noise/other stimuli
– Internal – stress/exhaustion
• Physiological
– Speaking rate – danger of speaking too
fast
– Ailment – loss of hearing/flu
Chapter 12

13. • Psychological
– Selective Listening
– Negative Listening Attitudes
– Personal Reactions
• Words have meanings
• Buzz words
– Poor Motivation
• Lack or preparation/No goal
• Goals help you focus
Chapter 12

14. This is a great barrier to listening. It takes a great
deal of self-control and discipline to stay tuned to
another person, particularly when your own mind is
excited about something. It is better to postpone or
delegate the official responsibility for the time when
your mind is occupied by personal anxiety or
worry.
Chapter 12

15. It arises from the natural difference between
speaking speed and listening speed. Average
speaking speed is about 150 words a
minutes; listening capacity is about 500
words a minute. You can learn to keep your
mind usefully occupied in reviewing the talk
and connecting the various ideas that are put
across by the speaker.
Chapter 12

16. Planning a good answer is a nice
distraction while you listen. In preparing
an argument, or a question task, you
might miss the rest of the speech.
Chapter 12

17. Not being interested in the topic can
cause faulty listening. A responsible
person must make an effort to be
interested in the communication.
Chapter 12

18. This makes the listener switch off attention;
if this becomes a habit, it makes the mind
more and more lazy. A little daily effort to
follow a serious discussion on radio or TV
is useful for improving listening ability
Chapter 12

19. Criticizing the speaker’s appearance ,
manner, voice, and so on, is another
cause of poor listening. The content is
more important than the appearance or
the style of the speaker. By paying too
much attention towards the speaker’s
style, you may lose the matter
Chapter 12

20. Most people have “deaf spots”; this is a
tendency not to catch certain ideas. This defect
can prevent a person from taking in and retaining
certain ideas. A deep seated inability to endure
going through something which we find painful
causes us to block it out of the mind. Another
type of deaf spot is inability to face an idea that
goes against prejudice or an opinion that we
have held for a long time. Pay careful attention to
overcome this problem
Chapter 12

21. Words and phrases acquire different
meaning and connotation in different
cultures. It is important to guard
against getting upset by words which
may have been used quite innocently
by the speaker
Chapter 12

22. We often have no patience to
wait until another has finished
speaking. This competitive
desire to talk indicates lack of
maturity.
Chapter 12

23. Poor state of health reduces listening
efficiency. But besides pain, poor state of
general health makes a person impatient,
inattentive and unable to concentrate; it
impairs listening ability. It is important to take
care of your health at all times.
Chapter 12

24. Excessive note taking disturb your
listening and you miss some points.
Cultivate the art of taking notes and limit
it to writing down the general ideas.
Lecture notes or meeting notes can
never be in final form; they have to be
expanded and filled after the session.
Chapter 12

25. Noise in the environment, it makes
hearing difficult and distracts attention.
If noise cannot be avoided, seek the
speaker’s co-operation overcoming this
problem. Discipline in the office is to be
maintained.
Chapter 12

26. Training for good listening is largely personal
responsibility and can be done by personal effort. Your
listening reflects your basic attitude to people rather than
just skills. You have to be accepting, non-critical, non-
judgmental and non-moralizing about what other are
saying. Some positive habits can be cultivated to
improve listening like paying closed and full attention to
the speaker, using your eyes as well as your ears to
listen (facial expression, gesture, posture, tone, pitch and
speed of voice), showing the speaker that you are
listening
Chapter 12

27. Chapter 12

28. Write down the
Stop Put the Show a desire
Main points &
Talking speaker at ease to listen Get them checked
Don’t create or
Be Keep your Listen between
Tolerate
Patient Temper cool lines
distractions
Ask questions Keep open mind
Chapter 12

29. Human being have a need for self- expression which causes
us to be eager to speak and narrate our experiences, ideas
And views. Te silence we maintain while listening is not an
Empty silence. It must be filled with non-verbal indications
Of listening and attention. Self Control, self confidence and
Maturity are required for a silent mind. Practice of meditation
To train the mind helps in the art of silence.
Chapter 12

30. Chapter 12